Article

What does a Client Relationship Manager do?

Learn all about Client Relationship Manager duties, skills and much more. Get expert advice on how to become a Client Relationship Manager.

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 4 min read

A Client Relationship Manager is responsible for managing and developing relationships with clients. They work to ensure that clients are satisfied with the products and services they receive, and work to build long-term relationships with clients.

Client Relationship Manager job duties include:

  • Act as the primary point of contact for assigned clients
  • Build and maintain strong, long-lasting client relationships
  • Understand client needs and requirements
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory

Client Relationship Manager Job Requirements

A Client Relationship Manager is responsible for developing and maintaining positive relationships with a company's clients. They must have excellent communication and customer service skills in order to effectively address client concerns and build strong relationships. A bachelor's degree in business or a related field is typically required for this position, as well as previous experience working in customer service or sales. Some companies may also require certification in project management or a related field.

Client Relationship Manager Skills

  • Communication
  • Organization
  • Time Management
  • Customer Service
  • Conflict Resolution
  • Multitasking
  • Prioritization
  • Active Listening
  • Problem Solving
  • Decision Making
  • Teamwork

Related: Top Client Relationship Manager Skills: Definition and Examples

How to become a Client Relationship Manager

A Client Relationship Manager (CRM) is responsible for developing and maintaining relationships with a company’s clients. They work to ensure that the needs of the clients are being met and that they are satisfied with the products or services that they are receiving. In order to become a CRM, one must have excellent communication and interpersonal skills. They must be able to build trust and rapport with clients quickly and easily. They must also be able to understand the needs of their clients and match them with the appropriate products or services.

The job of a CRM is to always put the client first. They must be able to think outside of the box in order to solve any problems that may arise. They must also be proactive in their approach, always looking for ways to improve the client experience. In order to be successful in this role, one must be highly organized and detail-oriented. They must also be able to work well under pressure and handle multiple tasks simultaneously.

If you possess these skills and qualities and are interested in a career in client relations, there are a few steps you can take to become a CRM. First, get a degree in marketing, business, or a related field. This will give you the foundation you need to succeed in this role. Next, gain some experience working in customer service or sales. This will help you develop the necessary people skills. Finally, consider getting certified in CRM by completing an accredited program. This will show potential employers that you are serious about your career and committed to providing excellent service to clients.

Related: Client Relationship Manager Resume Example

Related: Client Relationship Manager Interview Questions (With Example Answers)