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What does a Business Relationship Manager do?

Learn all about Business Relationship Manager duties, skills and much more. Get expert advice on how to become a Business Relationship Manager.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A business relationship manager is responsible for maintaining and improving relationships between an organization and its customers, suppliers, or other business partners. They may also be responsible for managing customer complaints and feedback.

Business Relationship Manager job duties include:

  • Establish and maintain relationships with key business partners
  • Understand business partner’s needs and objectives
  • Align business partner’s objectives with company’s strategy
  • Develop and execute plans to drive business partner success
  • Manage business partner expectations
  • Monitor business partner performance
  • Facilitate communication and collaboration between business partners and internal teams
  • Resolve conflicts between business partners and internal teams
  • Escalate issues to senior management as needed

Business Relationship Manager Job Requirements

The job requirements for a Business Relationship Manager are a Bachelor's degree in business administration or a related field, and experience working in business development, sales, or customer service. Certification in project management is also preferred. The Business Relationship Manager is responsible for developing and maintaining relationships with key stakeholders within an organization. They work to understand the needs of the business and align them with the capabilities of the IT organization. They also develop plans to improve communication and collaboration between the business and IT.

Business Relationship Manager Skills

  • Communication
  • Negotiation
  • Organization
  • Presentation
  • Time Management
  • Customer Service
  • Research
  • Business Acumen
  • Strategic Thinking
  • Networking
  • Persuasion

Related: Top Business Relationship Manager Skills: Definition and Examples

How to become a Business Relationship Manager

A business relationship manager (BRM) is responsible for developing and maintaining relationships with key business partners. The BRM role is to understand the needs of the business and align IT capabilities with business goals. To be successful in this role, you need to have strong communication and interpersonal skills. You must be able to build trust and credibility with business partners. It is also important to be able to negotiate and influence others.

If you are interested in becoming a BRM, there are a few things you can do to improve your chances of success. First, get a degree in business or a related field. This will give you the basic knowledge you need to understand the complexities of businesses. Second, gain some experience working in IT or in a related field. This will help you develop an understanding of how IT can support businesses. Finally, consider getting certified in BRM from an accredited organization such as the Association of Business Relationship Management Professionals (ABRMP).

The most important thing you can do to become a successful BRM is to build strong relationships with key business partners. By doing this, you will be able to better understand their needs and align IT capabilities with business goals.

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