What does a Relationship Banker do?
Published 3 min read
A relationship banker is a professional who provides banking services to customers. They are responsible for managing customer accounts, providing financial advice, and handling transactions.
Relationship Banker job duties include:
- Actively listen to customers and identify their needs
- Build rapport with customers and provide them with personalized service
- Cross-sell bank products and services to customers
- Refer customers to other bank personnel for specialized services
- Open new customer accounts and process account documentation
- Process customer transactions accurately and efficiently
- Balance cash drawer at end of shift
- Maintain confidentiality of customer information
- Adhere to bank policies and procedures
Relationship Banker Job Requirements
A Relationship Banker typically needs a high school diploma or equivalent, although some employers may prefer candidates who have completed postsecondary coursework in business or finance. Many banks offer on-the-job training for Relationship Bankers, which typically lasts between four and six weeks. Some Relationship Bankers may also choose to pursue voluntary certification through the American Bankers Association. Experience in customer service is also helpful for this role.
Relationship Banker Skills
- People skills
- Communication
- Listening
- Empathy
- Patience
- Product knowledge
- Bank procedures
- Cash handling
- Math
- Organization
- Multi-tasking
Related: Top Relationship Banker Skills: Definition and Examples
How to become a Relationship Banker
A relationship banker is a professional who helps to connect people and businesses in order to create mutually beneficial relationships. In order to become a relationship banker, one must first have strong interpersonal skills and be able to build rapport easily. They must also be able to identify the needs of their clients and offer solutions that are in the best interest of both parties. It is also important for relationship bankers to be able to keep up with current trends in the industry in order to better serve their clients.
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