What does a Receptionist Assistant do?

Learn all about Receptionist Assistant duties, skills and much more. Get expert advice on how to become a Receptionist Assistant.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 4 min read

A receptionist assistant is a person who helps with the organization and coordination of a company's front desk. This person is responsible for greeting visitors, answering phone calls, and managing the scheduling of appointments. The receptionist assistant may also be responsible for handling mail and other correspondence.

Receptionist Assistant job duties include:

  • Answer and direct phone calls
  • Greet and assist visitors
  • Handle incoming and outgoing mail
  • Schedule appointments and meetings
  • Maintain office equipment and supplies
  • Perform general office duties such as filing, photocopying, etc.
  • Provide support to other administrative staff
  • Handle customer inquiries and complaints
  • Manage office budget
  • Maintain confidentiality of company information

Receptionist Assistant Job Requirements

There are no specific education requirements for a receptionist assistant, although a high school diploma or equivalent is generally preferred. Certification is not required, but completing a certificate program in office administration or a related field may give candidates a competitive edge. Prior experience working in an office environment is also helpful, as it provides familiarity with common office software and equipment.

Receptionist Assistant Skills

  • Answering phones
  • Scheduling appointments
  • Greeting clients
  • Maintaining a reception area
  • Taking messages
  • Transferring calls
  • Filing
  • Scanning documents
  • Emailing
  • Typing
  • Proofreading

Related: Top Receptionist Assistant Skills: Definition and Examples

How to become a Receptionist Assistant

A receptionist assistant is a key role in many businesses, as they are the first point of contact for customers and clients. As a receptionist assistant, you will be responsible for greeting visitors, answering phone calls, and providing administrative support. To become a receptionist assistant, you will need to have strong customer service skills and be able to multi-task. Here are some tips on how to become a receptionist assistant:

1. Customer service skills are essential for a receptionist assistant. You will be the first point of contact for many customers and clients, so it is important that you are friendly and helpful. Good customer service skills include being able to handle difficult situations with grace and being able to resolve conflicts.

2. You must be able to multi-task as a receptionist assistant. There will often be several things going on at once and you will need to be able to juggle all of them. This includes answering phone calls, greeting visitors, and providing administrative support.

3. Organizational skills are also important for a receptionist assistant. You will need to keep track of appointments, meetings, and other events. Being organized will help you stay on top of everything and provide excellent customer service.

4. Finally, it is important to have good communication skills as a receptionist assistant. You will need to be able to communicate effectively with customers, clients, and co-workers. This includes being able to listen carefully and answer questions clearly.

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