What does a Dental Receptionist do?

Learn all about Dental Receptionist duties, skills and much more. Get expert advice on how to become a Dental Receptionist.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A dental receptionist is the first point of contact for patients at a dental practice. They are responsible for greeting patients, scheduling appointments, answering phone calls, and handling patient inquiries. They may also be responsible for filing insurance claims and processing payments.

Dental Receptionist job duties include:

  • Answer phones and schedule appointments
  • Greet patients and escort them to the appropriate dental chair
  • Verify insurance benefits and coverage
  • Collect co-payments and payments for dental services
  • Prepare treatment rooms for procedures
  • Sterilize dental instruments
  • Keep treatment rooms clean and stocked
  • Assist dentists during procedures
  • Handle patient records

Dental Receptionist Job Requirements

A dental receptionist typically needs at least a high school diploma, although some jobs may require postsecondary education, and must complete on-the-job training. Some states require dental receptionists to be licensed as dental assistants. Dental receptionists should have excellent customer service skills, as they are often the first point of contact with patients. They should be able to multitask and stay organized in a fast-paced environment. Previous experience working in a dental office is preferred.

Dental Receptionist Skills

  • Communication
  • Organization
  • Multi-tasking
  • Customer service
  • Scheduling
  • Billing
  • Insurance knowledge
  • Charting
  • Recall system
  • Treatment presentation
  • Patient education

Related: Top Dental Receptionist Skills: Definition and Examples

How to become a Dental Receptionist

The role of a Dental Receptionist is vital to the successful operation of a dental practice. As the first point of contact with patients, they play a key role in creating a positive impression of the practice and providing a warm welcome to everyone who visits.

To become a Dental Receptionist, you will need to have excellent customer service skills and be able to work well under pressure. You will also need to be proficient in using computers and have good administrative skills.

If you have these skills and attributes, then working as a Dental Receptionist could be the perfect career for you!

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