What does a Spa Receptionist do?
Learn all about Spa Receptionist duties, skills and much more. Get expert advice on how to become a Spa Receptionist.
Published 3 min read
A spa receptionist is responsible for greeting guests and checking them in for their appointments. They may also answer phones, schedule appointments, and take payments.
Spa Receptionist job duties include:
- Answer phones and schedule appointments
- Greet clients and visitors
- Check clients in and out
- Process payments
- Handle customer inquiries and complaints
- Update appointment calendars
- Schedule staff shifts
- Order supplies
- Keep the reception area clean and organized
- Perform other administrative tasks as needed
Spa Receptionist Job Requirements
A Spa Receptionist typically needs a high school diploma or equivalent, although some jobs may require postsecondary education, and must complete on-the-job training. Some employers may prefer candidates who have certification in cosmetology, esthetics, or a related field. Spa Receptionists need to have excellent customer service skills as they are often the first point of contact with clients. They should be able to handle appointments, payments, and cancellations while maintaining a calm and professional demeanor. Prior experience working in a spa or customer service environment is helpful but not always required.
Spa Receptionist Skills
- Checking in
- Answering phones
- Scheduling appointments
- Taking payments
- Upselling services and products
- Maintaining cleanliness
- Restocking supplies
How to become a Spa Receptionist
A spa receptionist is the first point of contact for guests at a spa. They are responsible for greeting guests, answering phones, scheduling appointments, and providing information about services and products. Spa receptionists must be professional and courteous at all times. They must have excellent customer service skills and be able to multitask.
If you are interested in becoming a spa receptionist, here are a few tips to get you started:
1. Get a degree or certificate in business administration, hospitality, or a related field. This will give you the basic knowledge and skills needed for the job.
2. Gain experience in customer service. This can be done through internships, volunteering, or working in retail or another customer-facing industry.
3. Develop your communication skills. As a spa receptionist, you will need to be able to communicate effectively with guests, staff, and vendors.
4. Be proficient in computer applications such as Microsoft Office and scheduling software. Many spas use online booking systems, so it is important to be comfortable with technology.
5. Stay up to date on trends in the spa industry. Guests will often ask for recommendations on services and products, so it is helpful to be knowledgeable about what is new and popular.
Related: Spa Receptionist Resume Example