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What does a Quality Systems Manager do?

Learn all about Quality Systems Manager duties, skills and much more. Get expert advice on how to become a Quality Systems Manager.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 4 min read

A Quality Systems Manager is responsible for developing, implementing and maintaining quality systems in an organization. They ensure that the quality system meets all regulatory requirements and that it is followed by all employees. The Quality Systems Manager also develops and implements quality improvement programs.

Quality Systems Manager job duties include:

  • Develops, implements, and maintains quality assurance systems and activities
  • Develops and implements quality plans
  • Oversees the development and implementation of quality control procedures
  • Analyzes production data to identify trends and makes recommendations for process improvements
  • Conducts audits of suppliers and manufacturing processes
  • Investigates customer complaints and initiates corrective actions as necessary
  • Evaluates new products and processes for compliance with quality standards
  • Train employees on quality assurance procedures
  • Maintain records of quality assurance activities

Quality Systems Manager Job Requirements

A Quality Systems Manager typically has a degree in quality management, engineering, or a related field. They may also have certification from a professional organization, such as the American Society for Quality (ASQ). Quality Systems Managers typically have several years of experience working in quality assurance or a related field.

Quality Systems Manager Skills

  • Quality Systems Management
  • Quality Control
  • Quality Assurance
  • Regulatory Affairs
  • Clinical Research
  • Good Manufacturing Practices (GMP)
  • Good Laboratory Practices (GLP)
  • Project Management
  • Process Improvement
  • Six Sigma
  • Change Control

Related: Top Quality Systems Manager Skills: Definition and Examples

How to become a Quality Systems Manager

There are many different types of quality systems managers, but they all share one common goal: to ensure that the products and services produced by their organization meet or exceed customer expectations. Quality systems managers are responsible for developing, implementing, and maintaining quality management systems (QMS) that meet the requirements of international standards such as ISO 9001. They also work closely with other departments within their organization to ensure that quality is built into every aspect of the product or service life cycle, from design and development through to delivery and customer support.

To become a quality systems manager, you will need to have a strong technical background and experience in quality assurance or management. You will also need to be able to effectively communicate with people at all levels of the organization, as well as with customers and other external stakeholders. It is also important that you are able to lead and motivate teams of people, as you will be responsible for ensuring that they are working towards common goals and objectives.

If you have the necessary skills and experience, you can apply for quality systems manager roles at many different types of organizations, including manufacturing companies, service providers, healthcare organizations, and government agencies. Alternatively, you may choose to pursue a career in consulting, helping organizations to establish and improve their quality management systems.

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