What does a Quality Assurance Manager do?

Learn all about Quality Assurance Manager duties, skills and much more. Get expert advice on how to become a Quality Assurance Manager.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 4 min read

A quality assurance manager is responsible for ensuring that products and services meet all company and customer standards. They develop and implement quality control systems, oversee testing and inspections, and review data to identify areas in need of improvement. Quality assurance managers also develop and train quality control staff members.

Quality Assurance Manager job duties include:

  • Establish quality assurance policies, procedures and standards
  • Plan and direct quality assurance programs
  • Evaluate adequacy of quality assurance standards
  • Enforce adherence to government and company quality assurance regulations and standards
  • Investigate customer complaints and non-conformance issues
  • Develop testing methods and quality control criteria
  • Analyze production limitations and recommend improvements to eliminate bottlenecks
  • Coordinate the calibration of measuring and test equipment
  • Oversee the selection and training of quality control inspectors
  • Prepare reports to communicate outcomes of quality activities

Quality Assurance Manager Job Requirements

A Quality Assurance Manager typically has a bachelor's degree in a field such as engineering, business administration, or quality management. Certification as a quality engineer or manager is also common. Quality Assurance Managers typically have several years of experience in a quality assurance or engineering role.

Quality Assurance Manager Skills

  • Reviewing quality requirements
  • Developing quality assurance plans
  • Creating or updating standard operating procedures
  • Overseeing the implementation of quality standards
  • Conducting audits
  • Investigating customer complaints
  • Analyzing data to identify areas for improvement
  • Working with managers to implement changes
  • Training employees on quality standards and procedures
  • Monitoring compliance with quality standards
  • Preparing reports on quality assurance activities

Related: Top Quality Assurance Manager Skills: Definition and Examples

How to become a Quality Assurance Manager

There are many different types of quality assurance managers, but they all have one goal in common: to ensure that the products or services produced by their company meet the highest possible standards. There are a few key steps that anyone interested in becoming a quality assurance manager can take to improve their chances of success.

First, it is important to get a degree in a relevant field such as engineering, business administration, or quality management. This will give you the technical knowledge and theoretical foundation necessary to succeed in the role.

Second, gain experience in quality assurance or a related field such as manufacturing, product development, or project management. This will help you understand the practical aspects of quality assurance and give you the opportunity to develop important skills.

Third, develop strong problem-solving skills. Quality assurance managers need to be able to quickly identify and solve problems that could impact the quality of the products or services they are responsible for.

Finally, be sure to stay up-to-date on industry trends and developments. Quality assurance managers need to be able to identify new risks and opportunities and adapt their approach accordingly.

By following these steps, you can increase your chances of becoming a successful quality assurance manager.

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