What does a Medical Scheduler do?

Learn all about Medical Scheduler duties, skills and much more. Get expert advice on how to become a Medical Scheduler.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A medical scheduler is responsible for coordinating and scheduling appointments for patients with doctors and other medical professionals. They may also be responsible for verifying insurance benefits and pre-authorizations, as well as keeping track of patient records.

Medical Scheduler job duties include:

  • Schedule appointments for patients with physicians and other health care providers.
  • Verify patient information, insurance coverage, and benefits.
  • Pre-register new patients.
  • Obtain referrals and authorizations from insurance companies.
  • Answer patient questions about scheduling, insurance, and billing issues.
  • Keep track of physician schedules and appointment availability.
  • Work with insurance companies to resolve scheduling and billing issues.
  • Follow up with patients after appointments to ensure satisfaction.
  • Maintain accurate patient records.

Medical Scheduler Job Requirements

Most medical schedulers have at least a high school diploma, although some jobs may require postsecondary education, and most medical schedulers complete on-the-job training. Some medical schedulers may need to be certified, depending on the state in which they work. Most medical schedulers have several years of experience working in a medical office.

Medical Scheduler Skills

  • Patient Scheduling
  • Appointment Scheduling
  • Medical Terminology
  • Insurance Verification
  • Patient Registration
  • Data Entry
  • Multi-line Phone System
  • Customer Service
  • Filing
  • Faxing
  • Scanning

Related: Top Medical Scheduler Skills: Definition and Examples

How to become a Medical Scheduler

A medical scheduler is responsible for coordinating patient appointments and surgeries with the hospital’s staff and resources. They work closely with doctors, nurses, and other medical personnel to ensure that patients receive the care they need in a timely manner.

To become a medical scheduler, you will need to have excellent communication and organizational skills. You will also need to be able to multitask and handle a fast-paced environment. Prior experience working in a medical office or hospital setting is helpful, but not required.

If you are interested in becoming a medical scheduler, start by shadowing or volunteering in a medical office or hospital. This will give you a better understanding of the job and what it entails. Once you have some experience, you can apply for open positions at hospitals or medical offices.

Related: Medical Scheduler Resume Example

Related: Medical Scheduler Interview Questions (With Example Answers)