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What does an Appointment Scheduler do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

An appointment scheduler is responsible for coordinating and managing appointments and schedules. They work with clients to schedule appointments, taking into account the client's availability and preferences. The scheduler also manages cancellations and rescheduling, as well as keeping track of appointment reminders.

Appointment Scheduler job duties include:

  • Answer incoming calls and respond to customer requests
  • Schedule appointments for customers based on their needs
  • Keep track of customer appointments and follow up as needed
  • Answer customer questions about products and services
  • Provide excellent customer service at all times
  • Upsell products and services to customers when appropriate
  • Meet or exceed daily, weekly, and monthly appointment scheduling goals
  • Stay up-to-date on company products, services, and policies
  • Handle customer complaints in a professional manner
  • Escalate customer concerns to a supervisor when necessary

Appointment Scheduler Job Requirements

An Appointment Scheduler is responsible for coordinating appointments and schedules for an organization. They must be able to effectively communicate with customers and clients to ensure that appointments are scheduled in a timely manner. Appointment Schedulers typically have a high school diploma or equivalent, although some jobs may require postsecondary education, and must be proficient in using scheduling software. Prior experience in customer service or office administration is often required or preferred.

Appointment Scheduler Skills

  • Time management
  • Communication
  • Organization
  • Customer service
  • Interpersonal skills
  • Problem solving
  • Flexibility
  • Stress management
  • Computer skills
  • Data entry
  • Attention to detail

Related: Top Appointment Scheduler Skills: Definition and Examples

How to become an Appointment Scheduler

The first step to becoming an appointment scheduler is to complete a high school education or equivalent. Many appointment schedulers have some postsecondary education, but it is not required. The next step is to complete on-the-job training, which typically lasts a few weeks. After completing on-the-job training, appointment schedulers are usually able to work independently. Some employers may require certification from the American Institute of Professional Bookkeepers.

Appointment schedulers typically work in office settings. They use computers and other office equipment to perform their duties. Appointment schedulers typically work full time; however, some may work part time, especially those who schedule appointments for health care providers.

Related: Appointment Scheduler Resume Example

Related: Appointment Scheduler Interview Questions (With Example Answers)

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Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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