What does a Mail Clerk do?
Published 3 min read
A mail clerk is responsible for handling the organization's incoming and outgoing mail. They may also be responsible for sorting and delivering the mail internally.
Mail Clerk job duties include:
- Receive, sort and distribute incoming mail
- Prepare outgoing mail for distribution
- Maintain records of incoming and outgoing mail
- Monitor incoming email and respond to inquiries as necessary
- Track and report on undeliverable mail
- Maintain inventory of shipping supplies
- Ensure mail room is clean and organized
- Operate office equipment such as scanners, printers and photocopiers
- May provide customer service support such as answering questions and resolving complaints
Mail Clerk Job Requirements
There is no formal education required to become a mail clerk, although some basic literacy and numeracy skills are necessary. Many mail clerks are trained on the job, although some may have previous experience in customer service or administration. There are no specific certification requirements for mail clerks, although some employers may prefer candidates with a valid driver's license.
Mail Clerk Skills
- Sorting
- Filing
- Scanning
- Emailing
- Data Entry
- Copy Machine
- Fax Machine
- Postage Meter
- Office Supplies
- Inventory Management
- Multi-line Phone
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How to become a Mail Clerk
There are a few steps that one must take in order to become a mail clerk. The first is to have a high school diploma or equivalent; although, some jobs may require post-secondary education or specialized training. The second step is to complete on-the-job training, which is typically provided by the employer. After completing on-the-job training, the third step is to obtain a certification from the United States Postal Service. The fourth and final step is to maintain certification by completing continuing education courses.
Most mail clerks work in postal service offices, although some may work in other types of organizations that receive and send large volumes of mail. In postal service offices, mail clerks sort and route incoming and outgoing mail. They may also sell stamps, collect payments for postal services, and provide information about postal regulations and services. In other types of organizations, such as hospitals and universities, mail clerks may be responsible for distributing mail throughout the organization.
The duties of a mail clerk vary depending on the size and type of organization in which they work. In general, mail clerks are responsible for sorting and delivering mail, as well as selling stamps and other postal products. They may also be responsible for collecting payments for postal services, providing information about postal regulations and services, and maintaining records of outgoing and incoming mail.
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