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What does a Mail Clerk do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A mail clerk is responsible for handling the organization's incoming and outgoing mail. They may also be responsible for sorting and delivering the mail internally.

Mail Clerk job duties include:

  • Receive, sort and distribute incoming mail
  • Prepare outgoing mail for distribution
  • Maintain records of incoming and outgoing mail
  • Monitor incoming email and respond to inquiries as necessary
  • Track and report on undeliverable mail
  • Maintain inventory of shipping supplies
  • Ensure mail room is clean and organized
  • Operate office equipment such as scanners, printers and photocopiers
  • May provide customer service support such as answering questions and resolving complaints

Mail Clerk Job Requirements

There is no formal education required to become a mail clerk, although some basic literacy and numeracy skills are necessary. Many mail clerks are trained on the job, although some may have previous experience in customer service or administration. There are no specific certification requirements for mail clerks, although some employers may prefer candidates with a valid driver's license.

Mail Clerk Skills

  • Sorting
  • Filing
  • Scanning
  • Emailing
  • Data Entry
  • Copy Machine
  • Fax Machine
  • Postage Meter
  • Office Supplies
  • Inventory Management
  • Multi-line Phone

Related: Top Mail Clerk Skills: Definition and Examples

How to become a Mail Clerk

There are a few steps that one must take in order to become a mail clerk. The first is to have a high school diploma or equivalent; although, some jobs may require post-secondary education or specialized training. The second step is to complete on-the-job training, which is typically provided by the employer. After completing on-the-job training, the third step is to obtain a certification from the United States Postal Service. The fourth and final step is to maintain certification by completing continuing education courses.

Most mail clerks work in postal service offices, although some may work in other types of organizations that receive and send large volumes of mail. In postal service offices, mail clerks sort and route incoming and outgoing mail. They may also sell stamps, collect payments for postal services, and provide information about postal regulations and services. In other types of organizations, such as hospitals and universities, mail clerks may be responsible for distributing mail throughout the organization.

The duties of a mail clerk vary depending on the size and type of organization in which they work. In general, mail clerks are responsible for sorting and delivering mail, as well as selling stamps and other postal products. They may also be responsible for collecting payments for postal services, providing information about postal regulations and services, and maintaining records of outgoing and incoming mail.

Related: Mail Clerk Resume Example

Related: Mail Clerk Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor

Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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