What does a Housekeeping Manager do?
Published 4 min read
A housekeeping manager is responsible for the cleanliness, orderliness, and appearance of a hotel, motel, resort, or other commercial establishment. He or she supervises the work of the housekeeping staff and ensures that all areas of the facility are clean and well-maintained. The manager may also be responsible for hiring, training, and scheduling employees.
Housekeeping Manager job duties include:
- Schedule and assign work to housekeeping staff
- Inspect guest rooms, public areas, and employee work areas to ensure adherence to cleanliness standards and procedures
- Train new and existing employees on proper cleaning techniques
- Investigate complaints regarding housekeeping service and resolve issues in a timely and professional manner
- Develop and implement housekeeping policies and procedures
- Monitor inventory of housekeeping supplies and equipment and place orders as needed
- Prepare weekly work schedules for housekeeping staff
- Keep accurate records of employee absences and time worked
- Handle employee concerns and grievances in a fair and timely manner
Housekeeping Manager Job Requirements
A Housekeeping Manager is responsible for the day-to-day operations of a hotel's housekeeping department. They oversee the staff and ensure that rooms are clean and well-maintained. A Housekeeping Manager should have at least a high school diploma, although many hotels prefer candidates with an associate or bachelor's degree in hospitality management. Additionally, most hotels require Housekeeping Managers to have previous experience working in a hotel, as well as supervisory experience. Some hotels may also require Housekeeping Managers to be certified through the American Hotel & Lodging Association.
Housekeeping Manager Skills
- Innate sense of cleanliness
- Excellent organizational skills
- Ability to work long hours on feet
- Good physical stamina and strength
- Attention to detail
- Flexibility
- Good communication skills
- Ability to take direction well
- Works well under pressure
- Leadership qualities
- Team player
- Problem solving skills
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How to become a Housekeeping Manager
A Housekeeping Manager is responsible for the cleanliness and orderliness of a hotel or other commercial establishment. They oversee the work of housekeeping staff to ensure that rooms are clean and guests are satisfied with their stay. In larger establishments, Housekeeping Managers may also be responsible for managing budgets and ordering supplies.
To become a Housekeeping Manager, you will need at least a high school diploma or equivalent. However, many Housekeeping Managers have completed postsecondary education, such as a certificate or associate degree in hotel management. You will also need several years of experience working in housekeeping, preferably in a supervisory role. Strong communication and organizational skills are essential for this position.
If you are interested in becoming a Housekeeping Manager, start by gaining experience in the field. Work your way up through the ranks of housekeeping, taking on more responsibility as you go. When you have the necessary experience, apply for open positions at hotels or other commercial establishments. Be sure to highlight your leadership and management skills on your resume and in your cover letter.
Once you have been hired as a Housekeeping Manager, it is important to build good relationships with your staff. Get to know them and their individual strengths and weaknesses. Delegate tasks accordingly and provide clear instructions. Be available to answer questions and address concerns. Regularly communicate with your staff to ensure that everyone is on the same page.
Maintaining a clean and orderly establishment is not an easy task, but it is important to remember that the satisfaction of your guests depends on it. With hard work and dedication, you can be an effective Housekeeping Manager who ensures that guests have a positive experience at your hotel or commercial establishment.
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