What does a Front Desk Supervisor do?
Published 3 min read
A front desk supervisor is responsible for the overall operation of the front desk, including supervising front desk staff, handling guest check-ins and check-outs, and resolving guest issues. They may also be responsible for training new front desk staff and handling administrative tasks such as preparing reports and updating records.
Front Desk Supervisor job duties include:
- Answer incoming calls and route to appropriate staff member
- Greet and register guests
- Process payments
- Keep track of room availability and reservations
- Handle customer complaints or concerns
- Train and supervise front desk staff
- Ensure that the front desk area is clean and organized
- Monitor guest check-in and check-out times
- Generate reports on guest satisfaction and complaints
Front Desk Supervisor Job Requirements
A Front Desk Supervisor is responsible for managing the front desk staff and ensuring that guests have a positive experience. They should have a high school diploma or equivalent, and previous experience working in customer service. They may also need to be certified in CPR and first aid.
Front Desk Supervisor Skills
- Leadership
- Coordination
- Organization
- Planning
- Communication
- Customer service
- Interpersonal skills
- Problem solving
- Decision making
- Flexibility
- Stress management
Related: Top Front Desk Supervisor Skills: Definition and Examples
How to become a Front Desk Supervisor
The Front Desk Supervisor is responsible for managing the front desk team and ensuring that guests have a positive experience at the hotel. To become a Front Desk Supervisor, you will need to have at least 2 years of experience working in a hotel front office. You will also need to be able to multitask and handle customer complaints in a professional manner. If you have the necessary skills and experience, you can apply for a Front Desk Supervisor position at your hotel.
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