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What does a Front Desk Supervisor do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A front desk supervisor is responsible for the overall operation of the front desk, including supervising front desk staff, handling guest check-ins and check-outs, and resolving guest issues. They may also be responsible for training new front desk staff and handling administrative tasks such as preparing reports and updating records.

Front Desk Supervisor job duties include:

  • Answer incoming calls and route to appropriate staff member
  • Greet and register guests
  • Process payments
  • Keep track of room availability and reservations
  • Handle customer complaints or concerns
  • Train and supervise front desk staff
  • Ensure that the front desk area is clean and organized
  • Monitor guest check-in and check-out times
  • Generate reports on guest satisfaction and complaints

Front Desk Supervisor Job Requirements

A Front Desk Supervisor is responsible for managing the front desk staff and ensuring that guests have a positive experience. They should have a high school diploma or equivalent, and previous experience working in customer service. They may also need to be certified in CPR and first aid.

Front Desk Supervisor Skills

  • Leadership
  • Coordination
  • Organization
  • Planning
  • Communication
  • Customer service
  • Interpersonal skills
  • Problem solving
  • Decision making
  • Flexibility
  • Stress management

Related: Top Front Desk Supervisor Skills: Definition and Examples

How to become a Front Desk Supervisor

The Front Desk Supervisor is responsible for managing the front desk team and ensuring that guests have a positive experience at the hotel. To become a Front Desk Supervisor, you will need to have at least 2 years of experience working in a hotel front office. You will also need to be able to multitask and handle customer complaints in a professional manner. If you have the necessary skills and experience, you can apply for a Front Desk Supervisor position at your hotel.

Related: Front Desk Supervisor Resume Example

Related: Front Desk Supervisor Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor

Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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