What does a Customer Service Specialist do?

Learn all about Customer Service Specialist duties, skills and much more. Get expert advice on how to become a Customer Service Specialist.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A customer service specialist is responsible for providing excellent customer service to customers. They may be responsible for answering customer questions, resolving customer complaints, and providing information about products and services.

Customer Service Specialist job duties include:

  • Answer customer inquiries via phone, email, or chat
  • Process customer orders and payments
  • Update customer information in the company database
  • Handle returns and exchanges
  • Resolve customer complaints
  • Train new customer service representatives
  • Monitor customer service metrics
  • Participate in customer service improvement initiatives
  • Provide feedback to management about customer service issues

Customer Service Specialist Job Requirements

A Customer Service Specialist typically needs at least a high school diploma, although some jobs may require postsecondary education, and must complete on-the-job training. They must have excellent communication and customer service skills. Some jobs may require certification, such as a Certified Customer Service Professional (CCSP) designation. Customer Service Specialists typically have 1-3 years of experience in a customer service role.

Customer Service Specialist Skills

  • Patience
  • Empathy
  • Good communication
  • Listening
  • Problem solving
  • Calm under pressure
  • Multi-tasking
  • Knowledgeable
  • Friendly
  • Quick thinking
  • Flexible

Related: Top Customer Service Specialist Skills: Definition and Examples

How to become a Customer Service Specialist

A Customer Service Specialist is responsible for providing excellent customer service to customers. They must be able to resolve customer complaints and inquiries in a professional and efficient manner. In order to become a Customer Service Specialist, one must have excellent communication and interpersonal skills. They must also be patient and have the ability to handle difficult customer service situations. Additionally, Customer Service Specialists must be able to type quickly and accurately, as they will be required to enter customer information into a computer system.

Those interested in becoming a Customer Service Specialist should consider pursuing a degree in business or a related field. Many companies prefer to hire those with at least some college experience. However, some companies may require that applicants have a high school diploma or equivalent. Those who have previous customer service experience may have an advantage when applying for this position.

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