What does a Customer Service Associate do?

Learn all about Customer Service Associate duties, skills and much more. Get expert advice on how to become a Customer Service Associate.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A customer service associate is responsible for providing support to customers by answering questions, resolving problems, and providing information. They may also be responsible for handling customer complaints and escalating issues to higher levels of management. Customer service associates must have excellent communication and customer service skills.

Customer Service Associate job duties include:

  • Answering customer questions and resolving customer complaints
  • Processing customer orders and payments
  • Handling customer returns and exchanges
  • Assisting customers with product selection
  • Answering phone calls and responding to customer inquiries
  • Monitoring inventory levels and ordering products as needed
  • Maintaining store appearance and cleanliness
  • Providing excellent customer service at all times
  • Following company policies and procedures

Customer Service Associate Job Requirements

A Customer Service Associate is typically required to have a high school diploma or equivalent, although some jobs may require postsecondary education, such as a certificate or associate's degree. Customer service associates must have excellent communication and interpersonal skills to deal with customers' inquiries and complaints. They must be able to stay calm under pressure and have the ability to resolve conflict. Many customer service associates have previous experience working in customer service or a related field, but it is not always required. Some employers may provide on-the-job training for new customer service associates.

Customer Service Associate Skills

  • Patience
  • Empathy
  • Communication
  • Listening
  • Problem-solving
  • Flexibility
  • Multi-tasking
  • Stress management
  • Organization
  • Time management
  • Typing

Related: Top Customer Service Associate Skills: Definition and Examples

How to become a Customer Service Associate

A Customer Service Associate is responsible for providing excellent customer service to customers. They must be able to resolve customer complaints and inquiries in a professional and timely manner. Excellent customer service skills are essential, as is the ability to stay calm under pressure.

If you are interested in becoming a Customer Service Associate, there are a few things you can do to improve your chances of success. Firstly, make sure that you have strong communication and interpersonal skills. Secondly, try to gain some experience in customer service, whether through volunteering or working in another capacity. Finally, be sure to stay up-to-date on industry news and trends; this will show potential employers that you are serious about your career.

With the right skills and attitude, you can be an excellent Customer Service Associate. Providing excellent customer service is not only important for the satisfaction of the customer, but it can also lead to repeat business and referrals. If you have a passion for helping others and solving problems, then a career in customer service may be perfect for you.

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