What does a Customer Service Assistant do?

Learn all about Customer Service Assistant duties, skills and much more. Get expert advice on how to become a Customer Service Assistant.

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A customer service assistant helps customers with questions or problems they have with a product or service. They may also help resolve complaints.

Customer Service Assistant job duties include:

  • Answer customer inquiries via phone, email, or chat
  • Process customer orders and payments
  • Update customer information in the company database
  • Handle returns and exchanges
  • Resolve customer complaints
  • Monitor customer satisfaction levels
  • Train new customer service representatives
  • Generate reports on customer satisfaction levels
  • Assist with other projects as needed

Customer Service Assistant Job Requirements

Most customer service assistant positions do not require any formal education beyond a high school diploma. However, some employers may prefer or require applicants to have some postsecondary education, such as a certificate in customer service or a related field. Many customer service assistant positions also require at least one year of customer service experience. Some employers may also require applicants to have a valid driver's license and their own transportation.

Customer Service Assistant Skills

  • Communication
  • Patience
  • Active Listening
  • Problem Solving
  • Empathy
  • Conflict Resolution
  • Time Management
  • Organizational Skills
  • Multi-tasking
  • Stress Management
  • Teamwork

Related: Top Customer Service Assistant Skills: Definition and Examples

How to become a Customer Service Assistant

If you have a passion for helping people and providing excellent customer service, then a career as a Customer Service Assistant may be perfect for you! Here are a few tips on how to become a Customer Service Assistant:

1. Firstly, it is important to have strong communication skills. This means being able to listen to customers carefully and understand their needs. It also involves being able to explain things clearly and concisely.

2. Secondly, it is helpful to be patient and calm, even in difficult situations. This is because often customers can be angry or upset, and it is your job to help resolve the issue they are having.

3. It is also important to be well-organised and efficient in your work. This means keeping on top of paperwork and keeping track of customer queries.

4. Finally, it is beneficial to have some experience in customer service before applying for this role. This could involve working in retail, hospitality or another customer-facing industry.

If you have these skills and qualities, then you could make an excellent Customer Service Assistant!

Related: Customer Service Assistant Resume Example

Related: Customer Service Assistant Interview Questions (With Example Answers)