What does a Customer Service Administrator do?
Published 4 min read
A customer service administrator is responsible for providing administrative support to a customer service department. They may be responsible for tasks such as scheduling appointments, maintaining customer records, and handling customer inquiries.
Customer Service Administrator job duties include:
- Greet customers and ascertain what each customer wants or needs
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Keep equipment operational by following manufacturer's instructions and established procedures; requesting repair service
- Handle customer inquiries both in person and via telephone
- Process orders and payments, and provide receipts, refunds, or change as needed
Customer Service Administrator Job Requirements
A Customer Service Administrator typically needs at least a high school diploma, although some jobs may require postsecondary education, and must have previous customer service experience. Some employers may require certification in customer service or a related field. Strong computer, communication, and interpersonal skills are essential for this position, as is the ability to handle difficult customer service inquiries and complaints.
Customer Service Administrator Skills
- Patience
- Communication
- Empathy
- Listening
- Resolving Conflict
- Multi-tasking
- Stress Management
- Flexibility
- Attention to Detail
- Product Knowledge
- Customer Focus
Related: Top Customer Service Administrator Skills: Definition and Examples
How to become a Customer Service Administrator
A customer service administrator is responsible for managing customer service operations within a company. They work to ensure that customers are satisfied with the company’s products or services, and that they receive the best possible experience when interacting with the company.
To become a customer service administrator, you will need to have strong people skills and be able to effectively communicate with both customers and employees. You should be organized and detail-oriented, with the ability to manage multiple tasks at once. Experience in customer service or a related field is also helpful.
If you have the necessary skills and qualifications, the next step is to find an open position at a company that interests you. You can search for job postings online, or contact companies directly to inquire about any open positions. Once you’ve found a position that you’re interested in, be sure to submit a well-written resume and cover letter.
If you’re selected for an interview, be prepared to discuss your experience and qualifications in detail. The interviewer will also want to know more about your people skills and how you would handle various customer service scenarios. Be honest and confident in your answers, and be sure to ask questions about the position if given the opportunity.
If you’re successful in securing a position as a customer service administrator, you can expect to earn a salary of $30,000-$40,000 per year, depending on experience. With experience and proven success in the role, you may have opportunities for advancement into management positions.
Related: Customer Service Administrator Resume Example
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