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What does a Customer Service Receptionist do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A customer service receptionist is the first point of contact for customers and acts as a liaison between the customer and the company. They are responsible for handling customer inquiries, complaints, and requests in a professional and courteous manner. They must have excellent communication and interpersonal skills, as well as knowledge of the company's products and services.

Customer Service Receptionist job duties include:

  • Answer customer inquiries via telephone, email, and in person
  • Schedule appointments and resolve customer complaints
  • Greet customers upon arrival and direct them to the appropriate party or department
  • Process customer payments
  • Update customer records
  • Perform clerical duties such as filing, typing, and data entry
  • Monitor inventory levels and order supplies as needed
  • Train new customer service representatives
  • Assist other departments as needed

Customer Service Receptionist Job Requirements

A Customer Service Receptionist typically needs a high school diploma, although some jobs may require postsecondary education, and must complete on-the-job training. They must have excellent customer service skills to deal with the public. Certification is not required, but completing a customer service or administrative assistant program may be helpful. Customer Service Receptionists need at least one year of experience working in customer service, although some jobs may require more experience.

Customer Service Receptionist Skills

  • Greeting customers
  • Answering phones
  • Scheduling appointments
  • Taking payments
  • Cancelling appointments
  • Making follow-up calls
  • Answering customer questions
  • Providing excellent customer service
  • Resolving customer complaints
  • Upselling services and products
  • Referring customers to other staff members

Related: Top Customer Service Receptionist Skills: Definition and Examples

How to become a Customer Service Receptionist

A customer service receptionist is the first point of contact between a company and its customers. They are responsible for greeting customers, answering their questions, and directing them to the appropriate person or department. They must be able to handle customer complaints in a professional and courteous manner.

To become a customer service receptionist, you will need to have excellent communication skills, both written and verbal. You should be able to stay calm under pressure and have a pleasant demeanor. You will also need to be proficient with computers and have basic office skills.

Some companies may require that you have previous experience working in customer service or a related field. However, many companies are willing to train the right candidate. If you have the necessary skills and personality traits, you can successfully become a customer service receptionist.

Related: Customer Service Receptionist Resume Example

Related: Customer Service Receptionist Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor

Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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