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What does a Customer Service Operator do?

Learn all about Customer Service Operator duties, skills and much more. Get expert advice on how to become a Customer Service Operator.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A customer service operator is responsible for providing customer service and support to customers. They may be responsible for answering customer questions, resolving customer issues, and providing information about products and services.

Customer Service Operator job duties include:

  • Answer customer inquiries via telephone, email, or chat
  • Process customer orders and payments
  • Provide information about products and services
  • Resolve customer complaints
  • Update customer accounts
  • Handle returns and exchanges
  • Process refunds and credits
  • Train new customer service representatives
  • Monitor customer service metrics
  • Participate in customer service improvement initiatives

Customer Service Operator Job Requirements

A customer service operator typically needs a high school diploma, although some jobs may require postsecondary education, and must complete on-the-job training. They must have excellent communication and interpersonal skills to deal with customers' inquiries and complaints. Customer service operators must be able to type quickly and accurately, as they often have to enter information into computers while they are speaking with customers.

Customer Service Operator Skills

  • Patience
  • Empathy
  • Communication
  • Listening
  • Problem-solving
  • Flexibility
  • Organization
  • Multi-tasking
  • Calm under pressure
  • Negotiation
  • Typing

Related: Top Customer Service Operator Skills: Definition and Examples

How to become a Customer Service Operator

A Customer Service Operator is responsible for providing customer service and support via telephone, email, or chat. They are the first point of contact for customers and are expected to provide a high level of customer service.

To become a Customer Service Operator, you will need to have excellent communication skills and be able to handle customer inquiries in a professional and courteous manner. You will also need to be proficient in using computers and have basic knowledge of customer service software applications.

If you have the necessary skills and qualifications, you can apply for a Customer Service Operator position with a company that provides customer support services. Alternatively, you can also register with a staffing agency that specializes in placing customer service professionals with companies.

Related: Customer Service Operator Resume Example

Related: Customer Service Operator Interview Questions (With Example Answers)