What does a CRM Developer do?

Learn all about CRM Developer duties, skills and much more. Get expert advice on how to become a CRM Developer.

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A CRM developer is responsible for the development, implementation, and maintenance of a company's customer relationship management (CRM) system. They work closely with other departments, such as sales, marketing, and customer service, to ensure that the CRM system meets the needs of all users. CRM developers must have a strong understanding of how CRM systems work and be able to code in various programming languages.

CRM Developer job duties include:

  • Actively participate in the software development cycle including the development of high-quality and stable software based on customer, business, and technical requirements.
  • Engage with business analysts, solution architects, and other developers to understand the business processes and associated data models that will be implemented in the CRM system.
  • Design, develop, test, deploy, and maintain customizations and extensions to the CRM system according to best practices.
  • Develop custom reports and dashboards using CRM reporting tools.
  • Perform data migration from legacy systems into the CRM system.
  • Configure and customize the CRM system to meet business needs.
  • Integrate the CRM system with other enterprise applications.
  • Provide Tier 2 and Tier 3 support for CRM users.
  • Stay up-to-date on new features and functionality in the CRM product and proactively suggest ways to improve the use of the system.

CRM Developer Job Requirements

A CRM Developer is responsible for the development, configuration, and implementation of CRM systems. They work with customers, analysts, and programmers to understand the needs of the business and develop solutions that meet those needs. A CRM Developer should have a bachelor's degree in computer science or a related field. They should also have experience working with databases, web applications, and software development tools. Certification in CRM development is not required, but it may be helpful in getting a job.

CRM Developer Skills

  • CRM
  • Customization
  • Integration
  • Workflows
  • Reports
  • Dashboards
  • Data Migration
  • Security
  • Support
  • Training
  • Documentation

Related: Top CRM Developer Skills: Definition and Examples

How to become a CRM Developer

A CRM Developer is responsible for the development, implementation, and maintenance of CRM systems. They work with businesses to understand their needs and requirements, and then design and build custom CRM solutions. In order to become a CRM Developer, one should have strong technical skills and experience in software development. They should also be able to effectively communicate with business users to understand their needs.

Related: CRM Developer Resume Example

Related: CRM Developer Interview Questions (With Example Answers)