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What does an SAP CRM Functional Consultant do?

Learn all about SAP CRM Functional Consultant duties, skills and much more. Get expert advice on how to become an SAP CRM Functional Consultant.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 4 min read

An SAP CRM Functional Consultant is responsible for configuring, testing and deploying SAP CRM solutions. They work with business users to understand their needs and requirements, and then map these to the SAP CRM system. They also design and deliver training to business users on how to use the SAP CRM system.

SAP CRM Functional Consultant job duties include:

  • Act as the primary contact point for all SAP CRM functional issues
  • Provide support and advice on the use of the SAP CRM system
  • Analyse business requirements and design solutions that meet those requirements
  • Configure the SAP CRM system to meet the business requirements
  • Write functional specifications for customisations and enhancements to the SAP CRM system
  • Test customisations and enhancements to the SAP CRM system before they are deployed into production
  • Train users on the use of the SAP CRM system
  • Provide support to users during go-live and post-go-live phases
  • Perform regular reviews of the SAP CRM system to ensure it meets changing business needs

SAP CRM Functional Consultant Job Requirements

An SAP CRM Functional Consultant is responsible for providing support and consulting services to clients in the area of SAP Customer Relationship Management (CRM). They work with clients to understand their business needs and requirements, and then provide them with solutions that are tailored to their specific needs. In order to be an SAP CRM Functional Consultant, one must have a minimum of a bachelor's degree in business administration, computer science, or a related field. Additionally, it is beneficial to have previous experience working with SAP software. There are also various certification programs that one can complete in order to become an SAP CRM Functional Consultant.

SAP CRM Functional Consultant Skills

  • CRM Web UI
  • CRM Middleware
  • CRM Analytics
  • CRM Integration
  • CRM Customization
  • CRM Business Processes
  • CRM Product Master Data
  • CRM Sales
  • CRM Service
  • CRM Marketing
  • CRM Partner Channel Management

Related: Top SAP CRM Functional Consultant Skills: Definition and Examples

How to become an SAP CRM Functional Consultant

SAP CRM Functional Consultants are responsible for configuring and implementing SAP CRM solutions to meet the needs of an organization. They work closely with business users to understand their requirements and then map those requirements to the SAP CRM system. Functional Consultants also design and configure the SAP CRM system to meet the specific needs of an organization. In order to become an SAP CRM Functional Consultant, one must have a strong understanding of both business processes and the SAP CRM system.

The first step in becoming an SAP CRM Functional Consultant is to obtain a bachelor’s degree in business administration or a related field. Many Functional Consultants also have a master’s degree in business administration or management. In addition to formal education, it is important for aspiring Functional Consultants to gain experience working with the SAP CRM system. One way to do this is by working as an intern or trainee at a company that uses SAP CRM. Another way to gain experience is by taking online courses or attending training sessions offered by SAP.

Once you have obtained the necessary education and experience, you can begin applying for jobs as an SAP CRM Functional Consultant. When applying for jobs, be sure to highlight your understanding of both business processes and the SAP CRM system. Also, be sure to emphasize any relevant experience you may have working with the SAP CRM system. Once you have secured a position as an SAP CRM Functional Consultant, you will be responsible for configuring and implementing SAP CRM solutions according to the needs of your organization.

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