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What does a Case Manager do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 4 min read

A case manager is a professional who helps people navigate the social service and health care systems. They work with people who have chronic illnesses or disabilities to ensure that they are receiving the services they need. Case managers also help people who are at risk of becoming homeless or going without food or medical care.

Case Manager job duties include:

  • Act as a liaison between the patient and the healthcare team
  • Oversee and coordinate the care of patients
  • Develop and implement care plans
  • Monitor patients’ progress and adjust care plans as needed
  • Ensure that patients receive timely and appropriate care
  • Keep track of patients’ medical records
  • Communicate with patients and their families
  • Educate patients about their conditions and treatment options
  • Advocate for patients’ rights and best interests
  • Refer patients to other healthcare professionals or services as needed

Case Manager Job Requirements

A Case Manager is a professional who helps people navigate the social service system and connect with resources they need. A Case Manager typically has a degree in social work or a related field, and may be certified by the National Association of Social Workers. Many Case Managers have several years of experience working in the social service field before becoming a Case Manager.

Case Manager Skills

  • Patience
  • Communication
  • Active Listening
  • Empathy
  • Organization
  • Time Management
  • Critical Thinking
  • Problem Solving
  • Stress Management
  • Conflict Resolution
  • Negotiation

Related: Top Case Manager Skills: Definition and Examples

How to become a Case Manager

A case manager is a professional who helps people navigate the complex social service and health care systems. They work with individuals and families to connect them with resources and services that meet their needs. Case managers also advocate for their clients and provide support and guidance through difficult times.

If you are interested in becoming a case manager, there are a few things you can do to get started. First, consider pursuing a degree in social work or a related field. This will give you the knowledge and skills you need to be successful in this career. You can also volunteer or intern with organizations that provide case management services. This will give you first-hand experience working with clients and helping them access resources.

In addition to formal education and training, it is important to have strong communication and interpersonal skills. Case managers often work with people who are going through difficult life circumstances, so it is important to be able to empathize with them and provide support. It is also important to be organized and detail-oriented, as you will need to keep track of many different client files and deadlines.

If you are interested in becoming a case manager, there are many ways to get started. Pursuing a degree in social work or a related field is a great way to gain the knowledge and skills you need for this career. You can also volunteer or intern with organizations that provide case management services to get first-hand experience working with clients. In addition, having strong communication and interpersonal skills is essential for success in this role.

Related: Case Manager Resume Example

Related: Case Manager Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor

Editor

Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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