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Walmart Customer Service Supervisor Resume Examples

This article provides examples of resumes for Walmart customer service supervisor positions, including key qualifications and experience.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 9 min read

This article will provide an overview of how to write a resume for Walmart as a Customer Service Supervisor. It will cover the essential skills and qualifications required, as well as tips on how to best highlight your experience in order to make yourself stand out from other applicants. Additionally, it will discuss how to tailor your resume for this specific role, emphasizing the areas that demonstrate you’re the right person for the job.

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Walmart Customer Service Supervisor Resume Example

Meleena Vojtko, Customer Service Supervisor

meleena.vojtko@gmail.com

(301) 677-1015

Louisville, KY

Professional Summary

I am an experienced Customer Service Supervisor with over 3 years of experience in the industry. I have extensive knowledge of customer service principles and practices, as well as strong problem-solving and communication skills. I am knowledgeable of industry’s best practices and I have a proven track record of providing excellent customer service. My experience includes managing customer service teams to ensure customer satisfaction, resolving customer complaints, and developing customer service policies and procedures. I am a highly organized and detail-oriented individual who is able to work under pressure and multitask efficiently. I am committed to providing the best customer service experience possible.

Work Experience

Customer Service Supervisor at Verizon Wireless, KY

Sep 2022 - Present

  • Reduced customer wait times by 30%, increasing overall satisfaction with service from 85% to 95%.
  • Developed new training program for Customer Service Representatives that improved productivity by 28%.
  • Instituted a rewards system based on performance, resulting in an increase of sales per representative of 15%.
  • Led team through successful implementation of cutting-edge CRM software, streamlining processes and reducing errors by 40%.

Customer Service Representative at AT&T Wireless, KY

Sep 2020 - Aug 2022

  • Achieved a 95% customer satisfaction rate by resolving complex inquiries and complaints in an efficient, professional manner.
  • Improved efficiency of team processes by 10%, resulting in shorter wait times for customers when seeking support from the department.
  • Developed new training program to assist newly hired Customer Service Representatives with onboarding process that reduced time spent on repetitive tasks by 20%.
  • Increased sales revenue through cross-selling techniques which resulted in 15% more products sold per month than prior year’s average.

Education

Associate's Degree in Customer Service Management at Jefferson Community and Technical College, Louisville, KY

Sep 2016 - May 2020

Relevant Coursework: Principles of Customer Service, Customer Service Management, Interpersonal Communications, Business Mathematics and Statistics.

Skills

  • Leadership
  • Communication
  • Problem-solving
  • Interpersonal
  • Conflict resolution
  • Time management
  • Organizational

Certificates

  • Certified Customer Service Supervisor (CCSS)
  • Certified Professional in Customer Relationship Management (CPCRM)

Tips for Writing a Better Walmart Customer Service Supervisor Resume

1. Highlight Your Leadership Skills: As a customer service supervisor, you need to be able to lead and direct your team. Detail any leadership experience you have had in the past on your resume. Include any projects or initiatives that you’ve led and the results of those initiatives.

2. Showcase Your Communication Skills: Communication is key when dealing with customers and staff members alike. Make sure to showcase your communication skills on your resume by highlighting any awards or recognitions you’ve received for excellent customer service, as well as examples of times where you’ve successfully mediated conflicts between customers and staff members.

3. Detail Any Technical Knowledge: Walmart uses a variety of different software programs, so it is important to detail any technical knowledge that you may possess on your resume. This could include anything from knowing how to use POS systems to being knowledgeable about inventory management software such as Spreadsheet Pro or SAP Business One Retail Solution Suite (BORS).

4. Demonstrate Your Problem Solving Abilities: As a customer service supervisor, you will be expected to be able to think quickly and come up with solutions for difficult customer issues. Make sure to detail any instances on your resume where you were able to successfully resolve customer issues in an efficient manner, as this will help set you apart from other applicants who are vying for the same position.

5. Display Your Customer Service Expertise: When applying for a position at Walmart, it is important that employers know just how knowledgeable and experienced you are in the field of customer service. Make sure to highlight any certifications or training courses that you may have taken related to customer service, as well as any awards or recognition that you may have received for superior customer service skills.

Related: Customer Service Supervisor Resume Examples

Key Skills Hiring Managers Look for on Walmart Customer Service Supervisor Resumes

Incorporating keywords from the job description when applying for a Customer Service Supervisor opportunity at Walmart is crucial. This is because Walmart uses Applicant Tracking Systems (ATS) to scan and evaluate resumes. ATS looks for specific keywords related to the job and evaluates how closely a candidate’s resume matches those keywords. By including relevant keywords throughout your resume, you increase your chances of being noticed by the ATS and eventually being selected for an interview with Walmart.

Below is a list of essential skills and key terms you may encounter when applying for a Customer Service Supervisor position at Walmart:

  • Excellent communication skills
  • Problem-solving abilities
  • Interpersonal skills
  • Conflict resolution strategies
  • Leadership experience
  • Knowledge of customer service policies and procedures
  • Ability to multitask efficiently
  • Knowledge of inventory management systems
  • Experience with customer service software programs
Key Skills and Proficiencies
CommunicationProblem Solving
LeadershipInterpersonal Skills
Conflict ResolutionTime Management
Decision MakingTeam Building
Customer Service OrientationTraining & Development
Coaching & MentoringListening Skills
Negotiation SkillsQuality Assurance
Attention to DetailAdaptability
Analytical ThinkingOrganizational Skills
Stress ManagementComputer Proficiency
Documentation SkillsProcess Improvement

Related: Customer Service Supervisor Skills: Definition and Examples

Common Action Verbs for Walmart Customer Service Supervisor Resumes

When creating a Walmart Customer Service Supervisor resume, it is important to use varied and specific action verbs to demonstrate your skills and experience. This can be difficult, as many job seekers tend to rely on the same verbs over and over again. It is essential to ensure that each verb used accurately reflects the accomplishments of the individual in question. By using words such as 'managed', 'coordinated', 'developed', or 'instructed' instead of generic terms like 'did' or 'handled', your resume will become more compelling and stand out from the crowd.

Gain a competitive edge by incorporating powerful action verbs into your resume! Here is a list of action verbs to help you stand out and secure your next interview:

Action Verbs
SupervisedCoordinated
MonitoredScheduled
TrainedAssigned
ResolvedInvestigated
AnalyzedImplemented
FacilitatedDeveloped
StreamlinedEvaluated
AddressedMaintained
EnforcedDocumented
SupportedAdvised
InterpretedManaged

Related: What does a Customer Service Supervisor do?