Walmart Customer Service Representative Resume Examples
Published 9 min read
This article will provide a step-by-step guide on how to write an effective resume for a Customer Service Representative position at Walmart. It will discuss the essential skills and qualifications that employers are looking for, as well as how to highlight your experience and education in a way that stands out. It will also provide tips on how to make sure your resume is tailored specifically to the job you are applying for, so you can make the best impression on potential employers.
Walmart Customer Service Representative Resume Created Using Our Resume Builder
Walmart Customer Service Representative Resume Example
Jasiah Barriere, Customer Service Representative
jasiah.barriere@gmail.com
(159) 762-8152
Richmond, VA
Professional Summary
As a Customer Service Representative for over 1 year, I have developed excellent customer service and communication skills. I have a proven track record of successfully resolving customer concerns, handling customer inquiries, and providing accurate information in a timely manner. My experience in customer service has enabled me to develop a strong rapport with customers and build trust. I am committed to delivering excellent customer service and I am always looking for ways to improve the customer experience. I am confident that I can quickly become a valuable asset to any organization.
Work Experience
Customer Service Representative at Amazon, VA
Sep 2022 - Present
- Achieved a 95% customer satisfaction rating by consistently resolving complex inquiries within an average of 8 minutes.
- Increased the team's monthly sales revenue by 18%, through providing personalized recommendations and upselling products to customers during calls.
- Developed 3 new training modules for newly hired Customer Service Representatives, leading to improved onboarding process with faster ramp-up times in their roles.
Associate Customer Service Representative at Verizon, VA
Sep 2022 - Jul 2022
- Exceeded customer satisfaction goals by 15%: As an Associate Customer Service Representative at Verizon, VA I consistently exceeded company expectations for customer service. During my time there, I was able to exceed the goal of achieving a 90% overall rating in customer satisfaction surveys on average by over 15%.
- Increased sales volume by 10%: Through upselling and cross-selling efforts with customers, I was successful in increasing annual sales volumes within our department from $500K to $550K during my tenure as an associate representative.
- Resolved 80% of incoming inquiries: My ability to quickly assess any situation that arose enabled me resolve more than 80 percent of all incoming inquires without having them escalate further management or support teams which resulted into improved efficiency and reduced wait times for customers.
Education
Associate's Degree in Customer Service at Northern Virginia Community College, VA
Sep 2018 - May 2022
Relevant Coursework: Business Communications, Principles of Customer Service, Introduction to Business, Principles of Management, Introduction to Computers. An Associate's Degree in Customer Service typically includes coursework covering Business Communications, Principles of Customer Service, Introduction to Business, Principles of Management, and Introduction to Computers.
Skills
- Communication
- Interpersonal
- Problem-solving
- Patience
- Empathy
- Conflict resolution
- Time management
Certificates
- Certified Customer Service Professional (CCSP)
- Certified Call Center Representative (CCC-R)
Tips for Writing a Better Walmart Customer Service Representative Resume
1. Highlight your customer service skills: Make sure your resume emphasizes the customer service skills you have, such as communication, problem solving and active listening.
2. Show your technical knowledge: Walmart is a technology-driven retailer, so any technical knowledge or experience you have should be included on your resume to show that you’re up to date with the latest technology trends.
3. Include relevant keywords: To make sure your resume stands out in an applicant tracking system (ATS), make sure to use keywords related to Walmart’s job description and industry terms throughout your resume.
4. Be concise: When writing a resume for a customer service role at Walmart, it’s important to keep it concise and easy to read. Keep it under two pages and only include the most relevant information about yourself and your experience.
5. Proofread carefully: Before submitting your application, proofread your resume multiple times to make sure there are no typos or errors that could cost you an interview invitation from Walmart.
Related: Customer Service Representative Resume Examples
Key Skills Hiring Managers Look for on Walmart Customer Service Representative Resumes
When applying for a Customer Service Representative opportunity at Walmart, it is important to incorporate keywords from the job description into your resume and cover letter. This will help ensure that your application is not overlooked by the company's Applicant Tracking System (ATS). ATSs are used to quickly scan resumes and cover letters for relevant keywords, so it is important to use words and phrases that are in the job description in order to get noticed. By including keywords from the job description, you can increase your chances of being considered for the position.
Below is a list of key skills and terms you may come across when applying for the position of Customer Service Representative at Walmart:
-Communication Skills
-Customer Service Experience
-Problem Solving
-Multi-tasking
-Organizational Skills
-Interpersonal Skills
-Computer Literacy
-Data Entry Skills
-Conflict Resolution
-Time Management
| Key Skills and Proficiencies | |
|---|---|
| Communication | Interpersonal |
| Problem-solving | Listening |
| Patience | Empathy |
| Conflict Resolution | Time Management |
| Adaptability | Multi-tasking |
| Organization | Telephone Etiquette |
| Data Entry | Customer Service |
| Product Knowledge | Computer Literacy |
| Typing Speed | Microsoft Office Suite |
| Active Learning | Writing Skills |
| Negotiation Skills | Sales Ability |
Related: Customer Service Representative Skills: Definition and Examples
Common Action Verbs for Walmart Customer Service Representative Resumes
Finding the right action verbs to use on a resume can be challenging, as you must select words that accurately and effectively describe your skills and accomplishments. When creating a Walmart Customer Service Representative Resume, it is important to use varied action verbs to make your resume stand out from the competition. For example, instead of simply stating “assisted customers”, you could use words such as “addressed customer inquiries” or “handled customer complaints”. By using more specific words, you are able to show potential employers what you have accomplished in past positions and demonstrate your ability to handle similar duties in a future role.
Gain a competitive edge and strengthen your resume with this list of powerful action verbs to help you land your next interview:
| Action Verbs | |
|---|---|
| Responded | Assisted |
| Handled | Resolved |
| Addressed | Monitored |
| Processed | Interacted |
| Investigated | Troubleshot |
| Documented | Followed-up |
| Scheduled | Coordinated |
| Tracked | Liaised |
| Advised | Updated |
| Generated | Maintained |
| Communicated | Verified |