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Walmart Customer Service Manager Resume Examples

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 8 min read

This article will provide a comprehensive guide on how to write a resume for Walmart as Customer Service Manager. It will explain the necessary skills, experience, and qualifications necessary to be successful in this role, as well as tips and advice on how to stand out from other applicants. Additionally, it will provide examples of effective resumes that have been used in the past to land a job at Walmart.

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Walmart Customer Service Manager Resume Example

Beata Gansz, Customer Service Manager


(699) 329-3298

Newark, NJ

Professional Summary

I am an experienced Customer Service Manager with over 3 years of experience in developing and leading customer service teams. I have a successful track record of achieving customer satisfaction goals while managing a team of 20 customer service representatives. I excel in customer service operations and possess strong organizational, communication, problem-solving, and leadership skills. My areas of expertise include customer experience management, customer service training, and customer retention strategies. I am highly capable of creating and implementing customer service policies to ensure customer satisfaction.

Work Experience

Customer Service Manager at Amazon Web Services, NJ

Dec 2022 - Present

  • Developed and implemented a customer service training program which reduced the average response time by 45% within six months.
  • Streamlined overall process for handling customer complaints, resulting in an 80% decrease in complaint resolution times.
  • Established key performance indicators to monitor team progress which led to a 15% increase in employee productivity over 12 months.

Customer Service Representative at JPMorgan Chase & Co., NJ

Jul 2020 - Nov 2022

  • Achieved a 98% customer satisfaction rating by responding to inquiries and resolving complaints within tight timeframes. This enabled customers to receive the help they needed quickly, leading to improved customer loyalty.
  • Exceeded monthly call volume goals for 6 consecutive months with an average of 200 calls per day while maintaining quality assurance standards at 95%.
  • Resolved complex account issues on behalf of clients in over 500 cases, resulting in greater financial stability for our customers and reducing their stress levels significantly.


Associate's Degree in Customer Service Management at Berkeley College, NJ

Sep 2016 - May 2020

Relevant Coursework: Business Communications, Customer Relations, Human Resource Management, Business Ethics, Marketing and Sales, and Financial Management.


  • Communication
  • Problem-solving
  • Interpersonal skills
  • Conflict resolution
  • Time management
  • Empathy
  • Organizational skills


  • Certified Customer Service Professional (CCSP)
  • Certified Quality Management System Lead Auditor

Tips for Writing a Better Walmart Customer Service Manager Resume

1. Highlight Your Experience: As a Walmart Customer Service Manager, you will need to have extensive experience in customer service, management, and retail operations. Make sure to showcase your relevant experience on your resume by detailing the tasks you completed and how you were successful in each role.

2. Showcase Your Core Skills: Demonstrate your strong customer service skills, such as problem solving, communication, and sales ability. Also emphasize any training or certifications that may be relevant.

3. Include Relevant Achievements: List any awards or recognition you have received for outstanding customer service or store performance. These achievements will help employers see the value you bring to the table.

4. Use Action Words: When describing your responsibilities and accomplishments, use strong action words like “managed” and “coordinated” to make your resume stand out from the competition.

Related: Customer Service Manager Resume Examples

Key Skills Hiring Managers Look for on Walmart Customer Service Manager Resumes

When applying for a Customer Service Manager position at Walmart, it is important to incorporate keywords from the job description into your application. This is because Walmart uses Applicant Tracking Systems (ATS) to help them manage their recruitment process and filter through large numbers of applications. ATS systems scan resumes and applications for particular keywords that match the job description, so including relevant keywords can increase your chances of being selected for an interview.

The following are important skills and terms to be aware of when applying for a Customer Service Manager position at Walmart:

- Communication Skills

- Problem Solving

- Time Management

- Interpersonal Skills

- Conflict Resolution

- Customer Service Orientation

- Leadership Abilities

- Teamwork and Collaboration

- Organizational Skills

Key Skills and Proficiencies
CommunicationInterpersonal Skills
Conflict ResolutionProblem Solving
Time ManagementEmpathy
PatienceOrganizational Skills
NegotiationDecision Making
Quality AssuranceCustomer Service Orientation
Technical KnowledgeData Analysis and Reporting
Team LeadershipTraining and Development
Performance ManagementProcess Improvement
Multi-taskingComputer Literacy

Related: Customer Service Manager Skills: Definition and Examples

Common Action Verbs for Walmart Customer Service Manager Resumes

When writing a Walmart Customer Service Manager resume, it can be difficult to come up with the right action verbs to use. It is important to use varied verbs in order to make the resume stand out and show potential employers that you have a wide range of skills. Words like “facilitated,” “coordinated,” and “trained” are all good words to use when describing your job responsibilities and accomplishments. Additionally, it can be helpful to look for synonyms for common verbs such as “managed” or “supervised” in order to create a more dynamic and interesting document. By using varied action verbs, you can make your resume stand out from the competition and show employers that you have the skills necessary for the position.

Gain a competitive edge by using powerful action verbs in your resume. Strengthen your application and increase your chances of landing an interview with the following list of action verbs:

Action Verbs

Related: What does a Customer Service Manager do?

Editorial staff

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Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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