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Starbucks Customer Service Representative Resume Examples

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 9 min read

This article provides a comprehensive guide on how to write an effective resume for the role of a Customer Service Representative at Starbucks. It offers insights on how to showcase your skills, experience, and knowledge in customer service and coffee products. The article will also help you understand how to highlight your ability to maintain high standards of customer service and cleanliness, manage cash handling and register procedures, and uphold the Starbucks mission and values. Furthermore, it emphasizes the importance of tailoring your resume to reflect the specific requirements listed in the job description. Whether you're a seasoned barista or a novice looking to break into the field, this guide will equip you with all the necessary tools to craft a compelling resume that catches the hiring manager's attention.

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Starbucks Customer Service Representative Resume Example

Fannye Bersamin, Customer Service Representative

fannye.bersamin@gmail.com

(827) 277-8994

Portland, OR

Professional Summary

Customer Service Representative with 1 year of experience in delivering excellent support, resolving customer inquiries, and building strong customer relationships. Known for maintaining a high level of professionalism, patience, and efficiency to maximize customer satisfaction, and recognized for excellent problem-solving and communication skills. Possesses in-depth knowledge of customer service software, databases, and CRM tools. Highly motivated to enhance customer satisfaction and contribute to company success.

Work Experience

Customer Service Representative at Sykes Enterprises, OR

Jul 2023 - Present

  • Managed to resolve 98% of customer complaints within the first call, significantly improving the company's first call resolution rate and enhancing customer satisfaction levels.
  • Consistently maintained a customer satisfaction rating of 95% over a two-year period, reflecting the ability to effectively handle customer queries and complaints.
  • Successfully upsold company products and services to customers, resulting in an increase in sales by 20% in the last fiscal year.

Associate Customer Service Representative at Concentrix, OR

Sep 2022 - Jun 2023

  • Managed and resolved over 1000 customer service inquiries in a week, improving the customer satisfaction rate by 20%.
  • Successfully upsold company products to customers resulting in an increase in sales revenue by 15% within the first quarter of the year.
  • Implemented a new customer feedback system that increased customer engagement by 30%.
  • Reduced customer complaint rate by 25% within a six-month period through effective problem-solving and communication.

Education

Bachelor's Degree in Business Administration at University of Oregon, Eugene, OR

Sep 2017 - May 2022

Relevant Coursework: Business Law, Principles of Management, Marketing, Business Ethics, Economics, Financial Accounting, Business Statistics, Operations Management, Human Resource Management, Strategic Planning, and International Business.

Skills

  • Zendesk proficiency
  • Salesforce mastery
  • LiveChat expertise
  • Intercom utilization
  • HubSpot CRM knowledge
  • Zoho Desk competency
  • Freshdesk familiarity

Certificates

  • Certified Customer Service Professional (CCSP)
  • Certified Client Service Specialist (CSS)

Tips for Writing a Better Starbucks Customer Service Representative Resume

1. Highlight Your Relevant Experience: Make sure to highlight your relevant customer service experience, including any specific experience in the food and beverage industry. This can include previous jobs, internships or even volunteer work where you interacted with customers.

2. Emphasize Soft Skills: Starbucks places a high value on soft skills like communication, problem-solving, and teamwork. Make sure to emphasize these skills in your resume.

3. Be Specific About Your Duties: Instead of just listing job titles and dates, make sure to provide specific details about the duties and responsibilities that you had in each role.

4. Use Numbers: Whenever possible, quantify your achievements and contributions. For example, instead of saying "improved customer satisfaction," say "improved customer satisfaction by 20%."

5. Tailor Your Resume: Tailor your resume to the job description posted by Starbucks. Use similar keywords and phrases that are used in the job posting.

6. Include Relevant Training or Certifications: If you have any relevant training or certifications (like a barista certification), be sure to include them on your resume.

7. Keep It Short and Sweet: A one-page resume is typically sufficient for a customer service representative position at Starbucks. Be concise and focus on your most relevant qualifications.

8. Proofread Carefully: Typos or grammatical errors can create a negative impression. Make sure to proofread carefully before submitting your resume.

9. Use Action Verbs: Start each bullet point with an action verb like "assisted," "resolved," or "provided" to make your resume more dynamic and engaging.

10. Show Enthusiasm for the Brand: Starbucks values employees who are passionate about their brand and products, so showing enthusiasm for Starbucks in your resume could help you stand out from other candidates.

Related: Customer Service Representative Resume Examples

Key Skills Hiring Managers Look for on Starbucks Customer Service Representative Resumes

Applicant Tracking Systems (ATS) are software tools used by many companies, including Starbucks, to sort and screen job applications. These systems often prioritize resumes that incorporate specific keywords from the job description. Thus, when applying for a Customer Service Representative position at Starbucks, it's crucial to include relevant keywords from the job posting in your application or resume. This could include phrases like "customer service," "communication skills," or "problem-solving." Doing this increases the likelihood of your application being flagged as a strong match for the role, improving your chances of progressing through the hiring process.

When applying for customer service representative positions at Starbucks, you may encounter common skills and key terms such as:

Key Skills and Proficiencies
Communication skillsProblem-solving abilities
PatienceEmpathy
Active listening skillsMultitasking capabilities
Attention to detailTime management
Conflict resolutionPositive attitude
AdaptabilityKnowledge of customer service software
Product knowledgeAbility to work under pressure
Interpersonal skillsTechnical proficiency
Data entry skillsSales ability
ProfessionalismTeamwork and collaboration skills
Computer literacyCustomer relationship management (CRM) expertise

Related: Customer Service Representative Skills: Definition and Examples

Common Action Verbs for Starbucks Customer Service Representative Resumes

Creating a Starbucks Customer Service Representative Resume can be a challenging task, especially when it comes to finding diverse action verbs to describe your skills and experiences. Using the same verbs repetitively can make your resume monotonous and less appealing to hiring managers. Hence, it is essential to utilize a variety of strong, compelling action verbs that accurately portray your abilities and achievements. These powerful words can significantly enhance the impact of your resume by demonstrating your proactive approach and highlighting your potential as an effective customer service representative for Starbucks.

To provide you with a competitive advantage, we have assembled a list of impactful action verbs that will enhance your resume and secure your next interview:

Action Verbs
AssistedResolved
CommunicatedManaged
HandledProcessed
RespondedCoordinated
DocumentedMaintained
MonitoredImplemented
FacilitatedDelivered
ImprovedAdvised
DirectedTracked
CompiledAnalyzed
NegotiatedServed

Related: What does a Customer Service Representative do?