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CVS Customer Service Representative Resume Examples

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 9 min read

This article will provide guidance on how to write an effective resume for a Customer Service Representative position at CVS. It will discuss the importance of tailoring your experience and skills to the job description, as well as tips on highlighting your customer service expertise. It will also explain how to demonstrate your knowledge of CVS policies and procedures, and present yourself as a reliable, motivated team player. Finally, it will offer advice on creating a strong first impression with potential employers.

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CVS Customer Service Representative Resume Example

Camelia Tone, Customer Service Representative


(538) 330-1386

Richmond, VA

Professional Summary

I am a highly motivated and organized customer service representative with over 1 year of experience. I have a proven track record of providing exemplary customer service, resolving various customer inquiries, and improving customer satisfaction. My passion for customer service and problem solving has enabled me to provide an exceptional customer experience. I have also successfully implemented strategies and procedures to improve customer service operations, resulting in increased customer satisfaction and loyalty. I possess strong communication and interpersonal skills that allow me to effectively interact with customers and colleagues. I am experienced in using various customer service systems and software, and am proficient in MS Office and the Internet. I am confident that my skills and experience can make a positive contribution to your organization.

Work Experience

Customer Service Representative at Amazon, VA

Dec 2022 - Present

  • Reduced customer wait times by 25% in the first 6 months of employment with Amazon. Through proactive communication with customers and efficient problem solving techniques, I was able to resolve customer inquiries faster and improve customer satisfaction.
  • Processed an average of 100 orders per day in the first year of employment while maintaining an accuracy rate of 98%. My work helped ensure that customers received their orders on time and without any issues.
  • Created and implemented a customer service training program for new hires which resulted in a 10% decrease in customer complaints in the first 6 months. The program included best practices for customer service, problem solving techniques, and tips for building relationships with customers.

Associate Customer Service Representative at Bank of America, VA

Sep 2022 - Oct 2022

  • Developed a process that reduced customer wait time by 50%. As an Associate Customer Service Representative at Bank of America, VA, I developed a process that enabled customers to receive their requested information in half the time. This process was implemented across the entire branch, resulting in a 50% reduction in customer wait time.
  • Received “Employee of the Month” award for outstanding customer service. I was selected as Employee of the Month due to my commitment to resolving customer issues quickly and efficiently. My approach to customer service earned me recognition from both my colleagues and customers.
  • Generated $50,000 in new revenue for the bank. As an Associate Customer Service Representative, I was able to successfully identify opportunities to expand existing customer relationships. Through my efforts, I was able to generate $50,000 in new revenue for the bank.


Associate's Degree in Customer Service at Northern Virginia Community College, VA

Sep 2018 - May 2022

Relevant Coursework: Communications, Interpersonal Skills, Conflict Resolution, Crisis Management, Customer Service Strategies.


  • Communication
  • Interpersonal
  • Problem-solving
  • Patience
  • Empathy
  • Conflict Resolution
  • Time Management


  • Certified Customer Service Professional (CCSP)
  • Certified Call Center Representative (CCC-R)

Tips for Writing a Better CVS Customer Service Representative Resume

1. Include a professional summary: Your resume should begin with a brief professional summary that outlines your experience and skills in customer service. This will give recruiters an immediate snapshot of your qualifications and help them decide whether to keep reading.

2. Highlight accomplishments: Demonstrate your success as a customer service representative by including examples of how you have improved customer satisfaction or increased revenue through your work.

3. List relevant skills: Make sure to include any specialized skills that you have, such as knowledge of specific software or the ability to speak multiple languages.

4. Describe past roles: Provide details about the roles you’ve held previously, such as the number of customers you dealt with per day or the average call duration for each interaction.

5. Proofread carefully: Once your resume is complete, read it over several times to ensure there are no typos or other errors that could detract from its professionalism.

Related: Customer Service Representative Resume Examples

Key Skills Hiring Managers Look for on CVS Customer Service Representative Resumes

The use of Applicant Tracking Systems (ATS) by companies such as CVS has become increasingly common, which means that it is more important than ever to incorporate keywords from the job description when applying for a Customer Service Representative opportunity. ATS algorithms are designed to scan resumes for certain words and phrases that match the job requirements, so including relevant keywords in your resume can help ensure that it is seen by human recruiters who are looking for potential candidates.

When applying for a customer service representative position at CVS, you may come across common skills and key terms such as:

Key Skills and Proficiencies
Problem-solvingActive Listening
Conflict ResolutionTime Management
Data EntryAttention to Detail
Product KnowledgeMulti-tasking
Telephone EtiquetteOrganizational Skills
Customer Service OrientationAnalytical Thinking
Computer ProficiencyStress Management

Related: Customer Service Representative Skills: Definition and Examples

Common Action Verbs for CVS Customer Service Representative Resumes

Finding different and varied action verbs to use on a CV or resume for a Customer Service Representative position can be difficult. It is important to use a variety of powerful verbs on your CV or resume in order to make an impact and stand out from the competition. Examples of action verbs that could be used include resolve, assist, advise, handle, respond, provide, monitor and communicate. Using such words will demonstrate to prospective employers your ability to take initiative and drive results. Additionally, you may want to tailor the action verbs used on your CV or resume to the specific job requirements outlined by the employer. This will further demonstrate your commitment and understanding of the position you are applying for.

Gain a competitive edge with this powerful list of action verbs to strengthen your resume and secure your next interview:

Action Verbs

Related: What does a Customer Service Representative do?

Editorial staff

Photo of Brenna Goyette, Editor


Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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