Top 10 Front Office Manager Certifications
This article provides an overview of the most popular and widely recognized front office manager certifications available.
Published 16 min read
Certifications are important for a front office manager in the job market because they demonstrate a certain level of expertise and knowledge. Certifications provide potential employers with evidence that the candidate has taken steps to improve their skills and is dedicated to learning more about their field. Certifications can also help a front office manager stand out from other applicants, as they show that the candidate has gone above and beyond to prepare themselves for the position. Additionally, certifications can provide access to higher salary positions or specialized roles within the industry. In short, certifications are an important way for front office managers to differentiate themselves and make themselves more attractive to potential employers.
The purpose of this article is to review some of the top certifications for Front Office Managers and explain how they can help enhance a front office manager's career.
What are Front Office Manager Certifications?
Front Office Manager Certification is a professional accreditation program designed to help those in the hospitality industry gain the knowledge and skills necessary to manage front office operations. This certification provides recognition that an individual has achieved a certain level of competency in managing front office operations, which involves overseeing reservations, check-ins and check-outs, guest services, and other administrative tasks.
This certification can help individuals stand out from their peers by demonstrating their commitment to excellence in hospitality management. It also provides them with a competitive edge when seeking employment or promotion opportunities, as employers are more likely to hire or promote someone who has obtained this certification. Additionally, those who have pursued this certification have the opportunity to learn and develop important skills related to time management, customer service, conflict resolution, problem solving, and more.
Overall, Front Office Manager Certification can provide individuals with invaluable knowledge and experience that will benefit them throughout their career in hospitality management.
Pro Tip: Consider taking a specialized front office manager certification course to help you stand out from other job applicants and demonstrate your commitment to the field. Such a certification can provide you with additional knowledge and skills that can help you succeed in the role.
Related: What does a Front Office Manager do?
Top 10 Front Office Manager Certifications
Here’s our list of the best certifications available to Front Office Managers today.
1. Certified Hotel Administrator (CHA)
The Certified Hotel Administrator (CHA) is a professional certification offered by the American Hotel & Lodging Educational Institute (AHLEI). It is designed for hotel professionals who are looking to take their career to the next level. The CHA certification recognizes those who have achieved a high level of knowledge and expertise in the hospitality industry.
To obtain the CHA certification, individuals must first complete an AHLEI-approved course. This course typically takes between 8 and 10 weeks to complete, depending on the individual’s availability and pace of learning. After completing the course, individuals must pass an exam administered by AHLEI in order to receive their CHA certification.
The cost of obtaining the CHA certification varies depending on where you take the course. Generally speaking, courses can range from $500-$1000 USD depending on location and duration of instruction. Additionally, there may be additional costs associated with taking the exam, such as registration fees or study materials.
Once you have obtained your CHA certification, you will be able to demonstrate your commitment to excellence in hospitality management and set yourself apart from other candidates when applying for jobs or promotions in the field.
2. Certified Hospitality Supervisor (CHS)
The Certified Hospitality Supervisor (CHS) is a certification program designed to recognize hospitality professionals who have achieved a high level of proficiency in the management of people, resources, and operations. The CHS certification is offered by the American Hotel & Lodging Educational Institute (AHLEI), which is the leading provider of hospitality education and training programs.
It typically takes between 6-12 months to complete the CHS certification program. To get certified, candidates must first complete three core courses: Introduction to Hospitality Management, Human Resource Management for Hospitality Supervisors, and Financial Management for Hospitality Supervisors. After completing these courses, candidates must pass an exam to earn their CHS designation.
The cost of the CHS certification program varies depending on whether you choose to take the courses online or in-person. The online version costs $1,395 while the in-person version costs $1,795.
3. Certified Hospitality Sales Professional (CHSP)
Certified Hospitality Sales Professional (CHSP) is a professional certification program that is designed to recognize and reward hospitality sales professionals who demonstrate excellence in their field. The CHSP designation is awarded by the American Hotel & Lodging Educational Institute (AHLEI).
The CHSP certification program consists of two courses: Certified Hospitality Sales Executive (CHSE) and Certified Hospitality Sales Manager (CHSM). Both courses must be completed in order to earn the CHSP designation. The CHSE course focuses on the fundamentals of hospitality sales, while the CHSM course covers more advanced topics such as customer service, sales strategies, and marketing.
The CHSP certification process takes approximately three months to complete. To get started, applicants must register for either the CHSE or CHSM course online through AHLEI's website. Once registered, applicants will receive access to an online learning platform where they can study at their own pace. Upon successful completion of both courses, applicants will receive their official CHSP certificate from AHLEI.
The cost of the CHSP certification program varies depending on which course you choose to take. The cost for the CHSE course is $395 and the cost for the CHSM course is $495. Additionally, there may be additional fees associated with registering for either course.
Overall, obtaining a Certified Hospitality Sales Professional (CHSP) designation is an excellent way to demonstrate your expertise in hospitality sales and further your career in this field.
4. Certified Revenue Management Executive (CRME)
Certified Revenue Management Executive (CRME) is a professional certification program designed to recognize and reward individuals who have achieved a high level of expertise in revenue management. The CRME program is administered by the Hospitality Sales & Marketing Association International (HSMAI) and is recognized as the highest standard for revenue management professionals.
The CRME certification requires candidates to demonstrate their knowledge and skills in areas such as pricing strategy, demand forecasting, customer segmentation, distribution channel management, and technology utilization. Candidates must also demonstrate their ability to apply these concepts in practical scenarios.
In order to become certified, candidates must first pass an online exam that consists of multiple-choice questions. The exam takes approximately three hours to complete and requires a minimum score of 70% for successful completion. Once the exam has been passed, candidates must then submit a portfolio that includes evidence of work experience in the field of revenue management.
The cost of the CRME certification program varies depending on whether you are an HSMAI member or non-member. For HSMAI members, the cost is $395 USD while non-members pay $495 USD. In addition to this fee, there is also an annual renewal fee of $100 USD for both members and non-members.
5. Certified Meeting Professional (CMP)
Certified Meeting Professional (CMP) is a professional certification program designed to recognize the knowledge, skills, and abilities of meeting professionals. It is administered by the Convention Industry Council (CIC), an alliance of organizations representing all segments of the meetings, conventions, and exhibitions industry.
The CMP program consists of a comprehensive exam that covers all aspects of meeting planning and management, from pre-planning to post-event analysis. The exam includes questions on topics such as budgeting, contracts, risk management, event marketing, technology trends in meetings, and customer service. Candidates must also demonstrate their knowledge of ethical practices in the industry.
It typically takes about six months to prepare for the CMP exam. Candidates should plan to spend at least 30 hours studying for the exam and take practice tests prior to taking the actual test. In order to be eligible for the CMP certification program, candidates must have at least three years of experience in meeting/event planning or related fields.
To get certified as a CMP, candidates must first register with the CIC and pay a fee which varies depending on when you register (early registration fees are lower). After registering with the CIC and paying the fee, candidates can then take the online examination which costs an additional $350 USD. Once they pass this exam they will receive their official Certified Meeting Professional designation from the CIC.
6. Certified Hotel Industry Analyst (CHIA)
Certified Hotel Industry Analyst (CHIA) is a professional certification program offered by the American Hotel & Lodging Educational Institute (AHLEI). The CHIA certification is designed to help hospitality professionals gain the knowledge and skills needed to analyze and interpret financial data, understand hotel operations, and develop strategies for improving performance.
The CHIA certification requires completion of an online course in hotel industry analysis that covers topics such as financial statements, budgeting, forecasting, market analysis, and more. The online course takes approximately 20 hours to complete.
To obtain the CHIA certification, applicants must pass an exam administered by AHLEI. The exam consists of 100 multiple-choice questions and must be completed within two hours. Applicants must also meet certain educational requirements prior to taking the exam.
The cost of the CHIA certification program varies depending on whether you are an AHLEI member or non-member. For members, the cost is $499 USD; for non-members, the cost is $599 USD.
7. Certified Hospitality Technology Professional (CHTP)
Certified Hospitality Technology Professional (CHTP) is a credential that recognizes the expertise of hospitality technology professionals. The CHTP certification is offered by the Hospitality Financial and Technology Professionals (HFTP), an international association for hospitality finance and technology professionals.
The CHTP certification is designed to validate the knowledge and skills of hospitality technology professionals in areas such as software development, network administration, project management, and data security. To become certified, applicants must pass an exam that covers topics such as hospitality industry trends, technology systems design and implementation, and data security.
It typically takes about six months to complete the certification process. To get started, applicants must first join HFTP as a member and pay a $100 application fee. After that, they can register for the exam which costs $500. Once registered, applicants will have 90 days to study for the exam before taking it at an approved testing center.
The cost of becoming a Certified Hospitality Technology Professional (CHTP) is $600 ($100 application fee + $500 exam fee).
8. Certified Lodging Security Officer (CLSO)
Certified Lodging Security Officer (CLSO) is a certification program offered by the American Hotel & Lodging Educational Institute (AHLEI). The CLSO certification is designed to provide hotel security professionals with the knowledge and skills necessary to protect guests, employees, and property. The certification focuses on topics such as access control, surveillance systems, crime prevention and investigation, emergency response, and risk management.
The CLSO certification requires completion of an online course that takes approximately 10 hours to complete. Upon successful completion of the course, candidates must pass a proctored exam at an approved testing center. The cost of the CLSO certification is $149 for AHLEI members or $199 for non-members.
9. Certified Guest Service Professional (CGSP)
Certified Guest Service Professional (CGSP) is a certification program designed to recognize hospitality professionals who demonstrate excellence in customer service. The program was developed by the American Hotel & Lodging Educational Institute (AHLEI) and is recognized by the hospitality industry worldwide.
The CGSP certification requires participants to complete an online course, which takes approximately 10 hours to complete. This course covers topics such as customer service fundamentals, communication skills, problem solving strategies, and conflict resolution techniques. After completing the course, participants must pass an exam in order to receive their CGSP certification.
To get certified as a CGSP, you must first register for the online course through AHLEI’s website. The cost of registration is $195 USD and includes access to the online course material and exam. Once you have completed the online course and passed the exam, you will receive your CGSP certificate from AHLEI.
The CGSP certification is valid for three years from the date of issue and can be renewed by taking additional courses or attending seminars on customer service related topics.
10. Certificate in Hotel Management and Administration
Certificate in Hotel Management and Administration is a program designed to provide students with the knowledge and skills needed to work in the hospitality industry. The certificate program focuses on topics such as hotel management, food service, customer service, and accounting. It also covers topics such as human resources, marketing, and business operations.
The length of the Certificate in Hotel Management and Administration varies depending on the institution offering it. Generally, it takes about one year to complete the program. However, some institutions may offer accelerated programs that can be completed in less time.
To get a Certificate in Hotel Management and Administration, you must first complete an application process with the institution offering the program. You will need to submit your transcripts from high school or college and any other relevant documents. Once accepted into the program, you will take courses related to hotel management and administration.
The cost of a Certificate in Hotel Management and Administration varies depending on the institution offering it. Generally, tuition costs range from $2,000 to $10,000 for the entire program. Additional fees may apply for books or materials required for classes.
Do You Really Need a Front Office Manager Certificate?
Whether or not you need a Front Office Manager Certificate depends on many factors. It is important to consider what the requirements are for the position you are applying for, as well as the type of employer you are looking to work for.
For example, if you are applying to a small business or startup, they may be more likely to hire someone based on their experience rather than their qualifications. On the other hand, larger companies and organizations may require a Front Office Manager Certificate to prove your ability and knowledge in this field.
In addition, it is important to consider what kind of career path you want to take. If you plan on staying in the front office management field long-term, having a certificate can help give employers confidence that you have the necessary skills and knowledge for the job.
Finally, it is important to keep in mind that having a Front Office Manager Certificate does not guarantee employment. Employers will still evaluate your experience and qualifications before making a decision. It is also possible that an employer may prefer someone without a certificate if they have more relevant experience and skills for the job.
Overall, whether or not you need a Front Office Manager Certificate depends on your individual situation and goals. It can be beneficial to have one if it helps make your application stand out from others or if it helps demonstrate your commitment to advancing in this field. However, ultimately employers will look at all aspects of your application when making their decision so make sure that you highlight all of your strengths when applying for jobs!
Related: Front Office Manager Resume Examples
FAQs About Front Office Manager Certifications
1. What certifications are available for Front Office Managers?
Answer: There are several certifications available for Front Office Managers, including Certified Hotel Administrator (CHA), Certified Hospitality Supervisor (CHS), Certified Guest Services Professional (CGSP), and Certified Lodging Manager (CLM).
2. How long does it take to become a certified Front Office Manager?
Answer: The amount of time it takes to become a certified Front Office Manager will depend on the specific certification program chosen. Generally, most certification programs require applicants to complete an online course or series of courses, as well as pass an exam in order to be certified.
3. Is experience required before applying for a Front Office Manager Certification?
Answer: Most certification programs require applicants to have some form of experience in the hospitality industry prior to applying for the certification. Depending on the specific certification program chosen, this experience may include hotel management or guest services experience.
4. What is the cost of obtaining a Front Office Manager Certification?
Answer: The cost of obtaining a Front Office Manager Certification will vary depending on which program is chosen and what materials are needed for completion. Generally, most programs range from $150-$500 USD depending on the type of materials needed and length of the coursework.
5. Are there any continuing education requirements after becoming certified?
Answer: Yes, many certification programs require applicants to complete continuing education courses or seminars in order to maintain their certification status. This requirement varies by program and can typically be found in the program's guidelines or policies page.