Top 10 Front Office Assistant Certifications

Certifications are important for a front office assistant in the job market because they demonstrate that the individual has achieved a certain level of education and training in their field. They also show employers that the individual has the skills necessary to perform their job effectively. Certifications can also give an individual an edge over other applicants, as they provide evidence of additional knowledge and experience. Additionally, certifications may be required by employers for certain positions, so having them can give an applicant a competitive edge.

The purpose of this article is to review top certifications for Front Office Assistants and explain how they can enhance a front office assistant's career.

What are Front Office Assistant Certifications?

Front Office Assistant Certification is a specialized training program designed to prepare individuals for positions in the hospitality industry. This certification program typically covers topics such as customer service, communication, computer applications and software, basic accounting, and business operations. It also provides an understanding of the various roles within the front office and how they all interact with one another.

Having Front Office Assistant Certification can be beneficial for anyone looking to work in the hospitality industry. It shows employers that you have a strong understanding of the duties expected of front office personnel and that you are knowledgeable about the necessary skills needed to be successful. Additionally, many employers prefer to hire certified individuals as it demonstrates that they possess a certain level of expertise in this field.

Certification also allows you to stay up-to-date on industry trends and best practices, giving you an edge over other applicants who may not have this knowledge. Additionally, having certification can open up opportunities for promotions or transfers into more advanced positions within the hospitality industry. Finally, it can provide networking opportunities with other professionals in your field which can lead to new job prospects or career growth.

Pro Tip: Make sure to research the certifications available for Front Office Assistants. Many organizations offer certifications that can help you stand out from the competition and provide additional knowledge and skills related to customer service, filing, office organization, and more. Additionally, make sure to keep up with any updates or changes in certification requirements as they can change over time.

Related: What does a Front Office Assistant do?

Top 10 Front Office Assistant Certifications

Here’s our list of the best certifications available to Front Office Assistants today.

1. Certified Administrative Professional (CAP)

Certified Administrative Professional (CAP) is a professional certification for administrative professionals, such as executive assistants and office managers. It is offered by the International Association of Administrative Professionals (IAAP). The CAP certification recognizes an individual’s knowledge and expertise in business communication, technology, project management, customer service, and other administrative skills.

It typically takes 6-12 months to complete the requirements for the CAP certification. To become certified, individuals must pass an exam that tests their knowledge of office management and administrative skills. The exam consists of four sections: Business Communication; Technology; Project Management; and Customer Service & Support.

In order to take the CAP exam, individuals must first submit an application to IAAP and pay a fee of $395 USD. This fee covers the cost of the exam as well as membership in IAAP. After passing the exam, individuals must renew their CAP certification every three years by paying a renewal fee of $150 USD.

The benefits of becoming a Certified Administrative Professional include increased job opportunities, higher salaries, recognition from employers, and increased credibility among colleagues.

2. Certified Professional Secretary (CPS)

Certified Professional Secretary (CPS) is a professional certification program designed to recognize the knowledge and skills of secretaries, administrative assistants, and other office professionals. It is offered by the International Association of Administrative Professionals (IAAP).

The CPS certification process includes an online application, a comprehensive examination, and a professional portfolio review. The exam covers topics such as office management, business communication, customer service, records management, project management, financial analysis and reporting, human resources management, and more. To become certified as a CPS professional requires passing the exam with a score of 80% or higher.

The cost for the CPS certification program varies depending on whether you are an IAAP member or non-member. For IAAP members it costs $225 USD while for non-members it costs $325 USD. The cost includes the application fee and the fee for taking the exam.

It typically takes about four weeks to complete the entire certification process from start to finish. However, this can vary depending on how quickly you complete your application and submit your portfolio materials.

3. Certified Office Manager (COM)

Certified Office Manager (COM) is a professional certification program offered by the International Association of Administrative Professionals (IAAP). The COM credential demonstrates an individual’s commitment to their profession and mastery of office management skills.

The COM certification process involves passing an exam that covers topics such as office management, communication, customer service, leadership and problem solving. The exam is divided into two parts: the written assessment and the practical assessment. The written assessment consists of multiple-choice questions based on the IAAP’s Office Management Body of Knowledge (OMBOK). The practical assessment requires applicants to demonstrate their ability to apply office management principles in a simulated work environment.

The entire process typically takes 4-6 months to complete. To get started, applicants must first register for the COM exam with IAAP. This can be done online or through mail or fax. After registration, applicants must purchase study materials from IAAP and prepare for the exam. Once they have successfully completed both parts of the exam, they will receive their Certified Office Manager certificate in the mail.

The cost of taking the COM exam varies depending on your country of residence and whether you are an IAAP member or non-member. In general, it costs around $500 USD for members and $750 USD for non-members.

4. Microsoft Office Specialist (MOS)

Microsoft Office Specialist (MOS) is a certification program designed to validate an individual’s skills in Microsoft Office applications such as Word, Excel, PowerPoint and Outlook. MOS certifications are available for the latest versions of Microsoft Office, including Office 2019, 2016, 2013, 2010 and 2007.

The amount of time it takes to get certified depends on the individual’s experience level and the type of certification sought. Generally speaking, most people can complete a basic MOS certification within one or two days. However, those seeking more advanced certifications may need additional study time and practice tests before taking the exam.

To become certified as a Microsoft Office Specialist, individuals must take an online exam that tests their knowledge of various aspects of the software they are seeking certification in. The exams are administered by Certiport and can be taken at any authorized testing center around the world.

The cost of taking a MOS exam varies depending on where you take it and which version of Microsoft Office you are being tested on. Generally speaking, exams range from $100 to $150 USD per exam.

5. International Association of Administrative Professionals (IAAP) Certified Professional Administrative Professional (CPAP)

The International Association of Administrative Professionals (IAAP) Certified Professional Administrative Professional (CPAP) is a professional certification program designed to recognize and validate the knowledge, skills, and abilities of administrative professionals. The CPAP designation is awarded to individuals who demonstrate mastery in the areas of administrative management, office technology, communication, customer service, problem solving and decision making.

To become certified as an IAAP CPAP, you must meet the following requirements: have at least two years of full-time administrative experience; have completed at least 48 hours of approved training; pass a comprehensive exam; and pay an application fee. Once these requirements are met, you will receive your CPAP certification from IAAP.

The process typically takes three to six months from start to finish. You can begin by submitting your application online or through mail. Once your application is accepted, you will be sent instructions on how to register for the exam and complete the required training courses. After completing all requirements and passing the exam with a score of 70% or higher, you will be issued a certificate verifying your CPAP status.

The cost for obtaining the CPAP certification varies depending on which membership level you choose when submitting your application. The basic membership fee is $95 USD plus any additional fees associated with taking the exam or completing required training courses.

6. American Society of Administrative Professionals (ASAP) Executive Assistant Certification Program

The American Society of Administrative Professionals (ASAP) Executive Assistant Certification Program is a comprehensive program designed to recognize the professional achievements and expertise of administrative professionals. The program offers three levels of certification: Certified Executive Assistant (CEA), Advanced Certified Executive Assistant (ACEA), and Master Certified Executive Assistant (MCEA).

The CEA certification requires a minimum of two years of experience as an executive assistant or in a related field, along with successful completion of the CEA exam. The ACEA certification requires at least four years of experience, plus successful completion of the ACEA exam. The MCEA certification requires at least six years of experience, plus successful completion of the MCEA exam.

To get certified, applicants must first register for the exams online through ASAP's website. Once registered, applicants will be able to access study materials and take practice exams to prepare for the real tests. After passing all three exams, applicants will receive their certifications from ASAP.

The cost for each level varies depending on whether you are an ASAP member or not. For members, it is $175 for the CEA exam, $225 for the ACEA exam, and $275 for the MCEA exam. For non-members, it is $225 for the CEA exam, $275 for the ACEA exam, and $325 for the MCEA exam.

7. National Association of Legal Secretaries (NALS) Accredited Legal Secretary Certification

The National Association of Legal Secretaries (NALS) Accredited Legal Secretary Certification is a professional certification program designed to recognize the knowledge and skills of legal secretaries. This certification is awarded to individuals who demonstrate proficiency in the areas of law office management, legal terminology, legal research, and other related topics. The program typically takes between four and six months to complete, depending on the individual's level of experience and commitment.

To get certified as an accredited legal secretary, applicants must first meet certain eligibility requirements. These include being a member in good standing with NALS for at least one year prior to application, having a minimum of two years experience working in a law office or similar setting, passing a written examination given by NALS, and completing a series of continuing education courses or workshops approved by NALS.

Once these requirements are met, applicants can submit their application for certification along with any required documentation such as transcripts or proof of work experience. Once the application is approved by NALS, applicants will be asked to take an online exam which consists of multiple-choice questions regarding various aspects of law office management and practice. Upon successful completion of this exam, applicants will receive their official certificate from NALS indicating that they have achieved Accredited Legal Secretary status.

The cost for the certification process varies depending on the number of courses taken and whether or not additional materials are purchased. Generally speaking however, it usually costs around $400-$500 USD for the entire process including all fees associated with taking the exam.

8. National Association of Executive Assistants (NAEA) Certified Executive Assistant

The National Association of Executive Assistants (NAEA) Certified Executive Assistant (CEA) is a professional certification program designed to recognize the knowledge and competency of executive assistants. It is the highest level of certification available for executive assistants and demonstrates that an individual has achieved a high level of proficiency in their field.

To become certified, individuals must complete an online application and pass a comprehensive exam. The exam covers topics such as business writing, office management, customer service, communication skills, technology, project management, and other related areas. The exam consists of both multiple-choice and essay questions.

The exam takes approximately three hours to complete and costs $195 for NAEA members or $250 for non-members. Once completed successfully, individuals are awarded the CEA designation and receive a certificate from NAEA. Certification must be renewed every three years by completing continuing education courses or retaking the exam.

The CEA designation is highly sought after by employers as it demonstrates that an individual has achieved a high level of expertise in their field. It also sets them apart from other executive assistants who may not have achieved this level of certification.

9. Institute for Challenging Disorganization's Professional Organizer Certificate Program

The Institute for Challenging Disorganization (ICD) Professional Organizer Certificate Program is a comprehensive program designed to educate and equip professional organizers with the skills and knowledge needed to help clients who are chronically disorganized. The program consists of four levels of training, each of which must be completed in order to receive the certificate:

Level 1: Foundations of Chronic Disorganization – This level provides an introduction to the principles and concepts related to chronic disorganization, including an overview of ICD’s philosophy and approach.

Level 2: Working with Clients Who Are Chronically Disorganized – This level focuses on developing effective communication skills and strategies for working with clients who are chronically disorganized.

Level 3: Advanced Strategies for Working with Clients Who Are Chronically Disorganized – This level covers more advanced strategies for working with clients who are chronically disorganized, such as goal setting, problem solving, time management, and organizing techniques.

Level 4: Becoming a Certified Professional Organizer – This level includes a practicum that allows participants to demonstrate their proficiency in working with clients who are chronically disorganized.

The program typically takes between six months and one year to complete depending on individual progress. To get started in the program, applicants must first submit an application form along with a non-refundable fee of $100. Once accepted into the program, participants will need to pay tuition fees ranging from $1,000 - $2,000 depending on the level they are taking.

10. International Virtual Assistants Association's Certified Virtual Assistant

The International Virtual Assistants Association (IVAA) Certified Virtual Assistant (CVA) is a certification program that recognizes the professional skills, experience and knowledge of virtual assistants. It is designed to help employers identify qualified virtual assistants who have demonstrated their commitment to the profession by meeting IVAA’s standards.

The CVA certification process takes approximately three months from start to finish. The process includes a self-assessment, an online exam, and a portfolio review. In order to be eligible for the CVA certification, applicants must have at least two years of experience as a virtual assistant and must demonstrate proficiency in areas such as communication, organization, technology, client relations and project management.

To get the CVA certification, applicants must first complete the self-assessment which consists of questions about their experience in the field of virtual assistance. After completing the self-assessment, applicants will then take an online exam which tests their knowledge of virtual assistance topics such as marketing, customer service and project management. Finally, applicants must submit a portfolio review which demonstrates their expertise in the field through examples of past work.

The cost for the CVA certification is $249 USD for IVAA members or $299 USD for non-members. This fee covers all aspects of the application process including the self-assessment, online exam and portfolio review.

Do You Really Need a Front Office Assistant Certificate?

The answer to this question depends on your specific goals and the situation you are in. A Front Office Assistant Certificate can be beneficial if you are looking to advance your career in the hospitality industry. It is a great way to show potential employers that you have the knowledge and skills required for a front desk position. The certificate can also provide an opportunity for networking with other professionals in the field, as well as giving you access to additional resources and opportunities.

However, if you already have experience working in a hotel or other hospitality setting, a Front Office Assistant Certificate may not be necessary. Many employers value experience more than certifications, so having prior work history may be enough to get you hired without any extra credentials. Additionally, if you do not plan to pursue jobs in the hospitality industry, then the certificate may not be worth your time or money.

Ultimately, it is important to assess your individual needs and goals when deciding whether or not to pursue a Front Office Assistant Certificate. If you feel that it could help further your career aspirations, then it might be worth investing in one.

Related: Front Office Assistant Resume Examples

FAQs About Front Office Assistant Certifications

1. What is a Front Office Assistant Certification?

Answer: A front office assistant certification is a type of professional certification that verifies an individual’s knowledge and skills in the field of customer service, receptionist duties, and other administrative tasks related to the front desk of an organization.

2. How long does it take to get certified as a Front Office Assistant?

Answer: Depending on the program, it typically takes between six months to two years to complete all the requirements for certification as a Front Office Assistant.

3. What are the benefits of becoming certified as a Front Office Assistant?

Answer: Becoming certified as a Front Office Assistant can open up opportunities for career advancement and higher salaries. It also demonstrates your commitment to professional development and your expertise in customer service and administrative duties.

4. Is there an exam I need to pass in order to become certified?

Answer: Yes, most programs require you to pass an exam or series of exams in order to become certified as a Front Office Assistant.

5. Are there any prerequisites I need to meet before enrolling in a certification program?

Answer: Most programs will require that applicants have at least some experience working in customer service or administrative roles prior to applying for certification. Additionally, some programs may require applicants to have completed certain courses or training modules before enrolling in their program.