Top 10 Front Office Coordinator Certifications

Certifications are important for a front office coordinator in the job market because they demonstrate that the individual has the knowledge, skills, and abilities necessary to perform their job effectively. Certifications also show employers that the individual is committed to their profession and willing to invest time and money into improving their skillset. This can make them more attractive to potential employers as it indicates a level of dedication and professionalism. Additionally, certifications can give front office coordinators a competitive edge over other applicants who do not have such credentials.

This article reviews some of the top certifications for Front Office Coordinators and explains how they can benefit a front office coordinator's career.

What are Front Office Coordinator Certifications?

Front office coordinator certification is a professional qualification that demonstrates an individual's expertise and knowledge in the field of front office management. This certification is designed to provide individuals with the necessary skills needed to effectively manage the front office of a business or organization. It covers topics such as customer service, guest relations, administrative duties, scheduling, financial management, and more.

Having this certification can be beneficial for those looking to advance their career in front office management. It can serve as proof of one's expertise in the area and may even lead to higher salaries or better job opportunities. It can also give employers confidence in an employee's abilities and help them make decisions about hiring or promoting someone within a company. Furthermore, having this certification may increase an individual's credibility with clients, which could lead to more business opportunities.

Pro Tip: When considering a front office coordinator certification, make sure you research the requirements and qualifications needed for the particular program you're interested in. Many certifications require certain experience or education levels, so it's important to know what is necessary before applying. Additionally, consider seeking out feedback from current or former front office coordinators who have obtained their certification to get an idea of what the process entails.

Related: What does a Front Office Coordinator do?

Top 10 Front Office Coordinator Certifications

Here’s our list of the best certifications available to Front Office Coordinators today.

1. Certified Administrative Professional (CAP)

Certified Administrative Professional (CAP) is a professional certification program offered by the International Association of Administrative Professionals (IAAP). It is designed to recognize and validate the skills, knowledge, and experience of administrative professionals. The CAP credential demonstrates that an individual has achieved a high level of competency in areas such as office management, communications, customer service, technology, problem-solving, and leadership.

It typically takes six months to two years to complete the requirements for the CAP certification. To get certified, candidates must pass a comprehensive exam that covers topics such as office management principles and practices; communication methods and techniques; customer service strategies; technology applications; problem-solving approaches; and leadership skills. Candidates must also have at least three years of full-time work experience in an administrative role or two years of postsecondary education in business or related fields.

The cost for the CAP certification varies depending on IAAP membership status. Non-members can expect to pay $299 for the exam fee plus additional fees for study materials and other resources. Members receive discounted rates on these fees.

2. Certified Office Manager (COM)

Certified Office Manager (COM) is a professional certification program designed to recognize and validate the knowledge, skills, and abilities of office managers. It is administered by the International Association of Administrative Professionals (IAAP), an organization that promotes excellence in administrative management.

The COM program consists of two parts: a written exam and a practical application project. The written exam tests your knowledge in areas such as organizational behavior, communication, customer service, technology, finance, and human resources. The practical application project requires you to demonstrate your ability to apply the concepts you’ve learned in real-world scenarios.

It typically takes about six months to complete the COM program. To get started, you must first join IAAP as a member. Once you are a member, you can register for the COM program online or by mail. You will then receive an information packet that includes study materials and instructions for completing the exam and project.

The cost of the COM program varies depending on whether you are an IAAP member or not. For IAAP members, the cost is $300; for non-members it is $400.

3. Microsoft Office Specialist (MOS)

Microsoft Office Specialist (MOS) is a certification program designed to help individuals demonstrate their proficiency in the Microsoft Office suite of products. This certification is recognized by employers worldwide, and can help individuals stand out from the competition when applying for jobs.

The MOS certification requires passing one or more exams that test an individual’s knowledge of the Microsoft Office suite of products. The exams are available for Word, Excel, PowerPoint, Outlook, Access and SharePoint. Each exam consists of 40-60 multiple-choice questions and takes about 90 minutes to complete.

To get certified as a Microsoft Office Specialist, you must first register for an exam through Certiport or another authorized testing center. Once you have registered, you will be able to choose which exam(s) you wish to take and schedule a time to take the exam at your local testing center.

The cost of the MOS certification varies depending on the number of exams taken and whether or not you purchase additional study materials such as practice tests or textbooks. Generally speaking, each exam costs around $150 USD and additional study materials can range from $50-$100 USD per product.

Overall, it typically takes between 1-2 months to become certified as a Microsoft Office Specialist depending on how quickly you are able to prepare for and pass each exam.

4. Certified Professional Secretary (CPS)

Certified Professional Secretary (CPS) is a professional certification offered by the International Association of Administrative Professionals (IAAP). It is designed to recognize and promote the highest standards of professionalism for administrative professionals. This certification is intended to demonstrate that an individual has achieved a high level of knowledge, skills, and abilities in the field of administrative support.

The CPS certification process consists of three parts: a written exam, an oral exam, and a portfolio review. The written exam tests knowledge in areas such as office management, customer service, communication, technology, and business writing. The oral exam focuses on problem-solving skills and customer service techniques. Finally, the portfolio review assesses an individual’s ability to apply their knowledge in real-world situations.

To become certified as a CPS, individuals must meet certain prerequisites including having at least two years of experience in an administrative role or equivalent education. They must also complete at least 80 hours of approved training courses within the past five years or pass a qualifying examination administered by IAAP.

The cost to become certified as a CPS varies depending on the chosen program and materials used for preparation. Generally speaking, it typically costs around $1,000-$2,000 USD for all fees associated with becoming certified as a CPS.

5. Certified Executive Assistant (CEA)

Certified Executive Assistant (CEA) is a professional certification program offered by the International Association of Administrative Professionals (IAAP). It is designed to recognize individuals who have demonstrated knowledge and proficiency in the administrative profession. The CEA credential is awarded to those who demonstrate mastery of core competencies related to executive-level support roles.

It typically takes about 6 months to complete the CEA program. To get certified, applicants must meet certain eligibility requirements, such as having at least three years of experience in an executive assistant role or a related field, and passing an exam that covers topics such as business communication, organizational skills, project management, and technology.

The cost of the CEA program varies depending on how you choose to take it. If you opt for online self-study courses, it can cost anywhere from $400-$600 USD. If you prefer attending live classes or webinars, the cost can range from $700-$900 USD. Additionally, there may be additional fees associated with taking the exam and/or renewing your certification every 3 years.

6. Certified Medical Administrative Assistant (CMAA)

Certified Medical Administrative Assistant (CMAA) is a certification program for medical office professionals that demonstrates their knowledge and skills in the medical administrative field. It is a way to validate an individual’s expertise in managing medical office operations and patient care. The CMAA certification is offered by the National Healthcareer Association (NHA).

The CMAA certification exam consists of 150 multiple-choice questions covering topics such as medical terminology, coding systems, insurance processing, legal issues, and computer applications. The exam must be completed within two hours.

To become certified as a CMAA, individuals must first meet the eligibility requirements set forth by NHA. These include having at least one year of experience working in a healthcare setting and completing an approved training program or having two years of experience without any formal training. Once these requirements are met, applicants must register for the exam through NHA’s website and pay the associated fee of $129.

After passing the exam, individuals will receive their official CMAA certification from NHA. This certification is valid for two years and can be renewed by taking continuing education courses or retaking the exam.

7. Project Management Professional (PMP)

Project Management Professional (PMP) is a certification offered by the Project Management Institute (PMI). It is a globally recognized certification that demonstrates an individual’s knowledge and experience in project management. The PMP credential is designed to recognize an individual’s expertise in managing projects, as well as their ability to lead teams and deliver results on time and within budget.

How long does it take to get PMP? The amount of time it takes to obtain the PMP certification depends on your experience level and the amount of preparation you put into studying for the exam. Generally speaking, it can take anywhere from three months to one year or more to prepare for the exam.

How do you get PMP? In order to become certified as a Project Management Professional, you must first meet certain eligibility requirements set by the PMI. These requirements include having a minimum of five years of project management experience, with at least 7,500 hours leading and directing projects. You must also have 35 contact hours of formal project management education. Once these criteria are met, you can then apply for the exam online through the PMI website.

How much does it cost? The cost of obtaining a PMP certification varies depending on whether or not you are a member of the PMI organization. For members, the cost is $405 for the application fee plus $555 for the exam fee; non-members pay $555 for both fees combined.

8. Certified Professional in Healthcare Quality (CPHQ)

Certified Professional in Healthcare Quality (CPHQ) is a professional certification awarded by the National Association for Healthcare Quality (NAHQ). It is designed to recognize individuals who demonstrate expertise in healthcare quality management and performance improvement. The CPHQ certification is widely recognized and respected in the healthcare industry as a mark of excellence.

To earn the CPHQ certification, applicants must have at least two years of experience in healthcare quality or performance improvement, complete an approved educational program, and pass an exam administered by NAHQ. The exam consists of 200 multiple-choice questions that cover topics such as patient safety, risk management, quality improvement processes, data analysis and reporting, regulatory compliance, and healthcare economics.

The cost to take the CPHQ exam varies depending on whether you are a member of NAHQ or not. For non-members, the fee is $500; for members it’s $400. In addition to the fee for taking the exam, there may be additional costs associated with preparation courses or materials needed to study for the exam.

The time it takes to get your CPHQ certification depends on how much time you spend studying for the exam and how quickly you can complete all of the necessary requirements. Generally speaking, it can take anywhere from six months to one year to prepare for and pass the CPHQ exam.

9. Human Resources Certification Institute (HRCI)

The Human Resources Certification Institute (HRCI) is an internationally recognized certification organization that provides professional certifications for human resources professionals. The HRCI offers several different certifications, including the Professional in Human Resources (PHR), the Senior Professional in Human Resources (SPHR), and the Global Professional in Human Resources (GPHR).

It typically takes between six months to one year of study and preparation to obtain any of the HRCI certifications. To get certified, applicants must pass a comprehensive exam that covers topics such as HR law, compensation and benefits, employee relations, organizational development, and more. Applicants should also have at least two years of professional experience in a related field.

The cost of getting certified varies depending on which certification you choose. The PHR exam costs $395 for members of HRCI or $595 for non-members. The SPHR exam costs $495 for members or $695 for non-members. And the GPHR exam costs $595 for members or $795 for non-members. Additionally, there are application fees associated with each exam ($50-$100).

10. International Association of Administrative Professionals (IAAP)

The International Association of Administrative Professionals (IAAP) is a professional organization that provides training, certification, and career development opportunities for administrative professionals. IAAP was founded in 1942 and has more than 25,000 members worldwide.

To become a Certified Administrative Professional (CAP) through IAAP, you must pass an exam that covers topics such as office management, communication skills, technology, customer service, and project management. The exam is offered twice a year and takes approximately four hours to complete.

In order to be eligible to take the CAP Exam, you must have at least two years of full-time administrative experience or its equivalent in part-time work. You must also have completed at least 18 semester hours of college coursework or have earned a degree from an accredited institution.

The cost of taking the CAP Exam varies depending on your membership status with IAAP. If you are not a member of IAAP, the cost is $295 USD; if you are an IAAP member, the cost is $245 USD. Additionally, there may be additional fees for late registration or rescheduling your exam appointment.

Do You Really Need a Front Office Coordinator Certificate?

The short answer is no, you do not necessarily need a Front Office Coordinator Certificate in order to be successful as a Front Office Coordinator. However, having a certificate can demonstrate your commitment to the job and provide validation of your knowledge and skills. It can also help you stand out from other candidates when applying for jobs or promotions.

A Front Office Coordinator Certificate can provide you with specialized knowledge and skills that are specific to the role of a front office coordinator. In addition to gaining an understanding of customer service principles and practices, you may learn about managing reservations and check-ins, providing customer support, handling payments, problem solving, and more. This additional knowledge can give you an edge when it comes to competing for positions or promotions within your field.

Having a Front Office Coordinator Certificate can also provide employers with assurance that you have been trained in the best practices for working in this role. Employers may view those with certificates as being more prepared and experienced than those without them. Furthermore, having a certificate may make it easier for employers to recognize your qualifications when evaluating applicants.

In conclusion, although having a Front Office Coordinator Certificate is not necessary to be successful in this role, it does provide additional evidence that you are qualified for the job and could be beneficial in helping you stand out from other candidates or advance within the profession.

Related: Front Office Coordinator Resume Examples

FAQs About Front Office Coordinator Certifications

1. What types of certifications are available for Front Office Coordinators?

Answer: There are a variety of certification options available, including Certified Medical Administrative Assistant (CMAA), Certified Professional Secretary (CPS), and Certified Administrative Professional (CAP).

2. How long does it take to complete certification as a Front Office Coordinator?

Answer: The length of time to complete certification depends on the type of certification, but typically takes anywhere from 6 months to 2 years.

3. What is the cost associated with becoming a certified Front Office Coordinator?

Answer: Costs vary depending on the type of certification, but typically range from $300-$1000 USD.

4. Are there any online courses or programs available to help prepare for Front Office Coordinator certifications?

Answer: Yes, there are several online courses and programs that can help prepare you for your certification exam and provide additional resources such as practice tests and study guides.

5. How often do I need to renew my Front Office Coordinator certification?

Answer: Renewal requirements vary depending on the type of certification, but usually require completing continuing education credits every two years in order to maintain your credential.