What does a Front Office Manager do?
Published 4 min read
A front office manager is responsible for the overall operation of the front office, which is typically the busiest area of a hotel. The front office manager supervises the front desk staff and other employees who work in the front office, such as concierges and bellhops. The front office manager also typically handles guest complaints and resolves any problems that guests may have with their stay.
Front Office Manager job duties include:
- Answer telephones and direct calls to appropriate staff
- Greet visitors and direct them to the correct destination
- Schedule appointments and maintain calendars
- Arrange for conference rooms, equipment, and catering for meetings
- Prepare correspondence, reports, and other documents
- Maintain office supplies and inventory
- Manage office budget
- Coordinate office operations and procedures
- Supervise administrative staff
Front Office Manager Job Requirements
A Front Office Manager is responsible for the overall operation of the front office. They ensure that all staff are providing excellent customer service and that the office is running smoothly and efficiently. A Front Office Manager typically has a degree in business administration or a related field, and previous experience working in an office environment. They may also be required to have a certification in office management.
Front Office Manager Skills
- Leadership
- Communication
- Organization
- Customer service
- Problem solving
- Flexibility
- Decision making
- Multi-tasking
- Stress management
- Time management
- Teamwork
Related: Top Front Office Manager Skills: Definition and Examples
How to become a Front Office Manager
The front office manager is responsible for the overall operation of the front office. This includes supervising the front desk staff, handling guest inquiries and complaints, and ensuring that the front office runs smoothly and efficiently.
To become a front office manager, you will need at least a high school diploma or equivalent. However, many hotels and resorts prefer candidates who have a bachelor’s degree in hospitality management or a related field. You will also need several years of experience working in a hotel or resort, preferably in a supervisory role.
If you have the necessary education and experience, the next step is to apply for a job as a front office manager. You can find open positions on job boards or through hospitality industry websites. Once you have found a few potential openings, be sure to tailor your resume and cover letter to each position. In your resume, highlight your experience managing staff and handling guest inquiries and complaints. In your cover letter, emphasize your customer service skills and your commitment to providing an excellent guest experience.
After you have submitted your application materials, the next step is to prepare for your interview. During your interview, the hiring manager will want to know more about your experience and qualifications. They may also ask behavioral questions designed to assess how you would handle common situations that arise in the front office. Be prepared to answer these questions confidently and give specific examples of times when you have provided excellent customer service or successfully resolved a guest issue.
If you are offered the job, congratulations! As a front office manager, you will play an important role in ensuring that guests have a positive experience at your hotel or resort.
Related: Front Office Manager Resume Example
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