Reservations Agent

Writing a great reservations agent resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own reservations agent resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the reservations agent job you're after.

Resume samples

Angelita Trzebiatowski

angelita.trzebiatowski@gmail.com | (881) 488-5699 | Billings, MT

Summary


I am a professional reservations agent with over 1 year of experience. I have excellent customer service skills and work well under pressure. I am able to stay calm and efficient in fast-paced environments. I have a strong attention to detail and take pride in my work. I am confident in my ability to provide accurate and up-to-date information to customers regarding availability, rates, and reservation procedures

Experience


Reservations Agent at Hilton Garden Inn, MTApr 2022 - Present

  • Answered an average of 60 calls per day.
  • Booked an average of 30 reservations per day.
  • Upsold room type and amenities to 20% of callers.
  • Converted 10% of abandoned calls into bookings.
  • Helped resolve customer complaints in a professional and efficient manner.

Associate Reservations Agent at Marriott International, MTSep 2021 - Mar 2022

  • Answered an average of 60 calls per day.
  • Booked an average of 10 reservations per day.
  • Upsold room type and amenities to guests during reservation process 75% of the time.
  • Created a loyal customer base by providing excellent customer service 100% of the time.
  • Averaged a call length of 4 minutes.

Education


High School Diploma at Big Sky High School, MTAug 2017 - May 2021

I've learned how to study for and take tests, as well as how to do research and write papers.

Skills


  • Computer skills
  • Typing speed
  • Data entry accuracy
  • Phone etiquette
  • Customer service skills
  • Multitasking ability
  • Organizational skills

Shawniece Mcphail

shawniece.mcphail@gmail.com | (351) 441-7552 | Hilo, HI

Summary


I have over 1 year of experience as a reservations agent. I am excellent at customer service and take pride in providing a great experience for customers. I am efficient in handling transactions and always keep the customer's best interest in mind. I have extensive knowledge of various reservation systems, which allows me to quickly find solutions to problems that may arise.

Experience


Reservations Agent at Aloha Reservations, HIApr 2022 - Present

  • Answered an average of 80 calls per day.
  • Handled customer complaints in a professional manner, resulting in a 10% decrease in complaints over 6 months.
  • Upsold hotel rooms and packages to customers, resulting in $2000 additional revenue per month.
  • Processed an average of 30 reservations per day.
  • Trained 2 new Reservations Agents.

Associate Reservations Agent at Hawaii Reservations, HISep 2021 - Mar 2022

  • Answered an average of 100 calls per day.
  • Assisted customers with booking reservations for hotel rooms, rental cars, and flights.
  • Entered customer information into reservation system.
  • Provided excellent customer service by addressing all questions and concerns in a professional manner.
  • Upsold additional services to customers such as insurance or upgraded room types.

Education


High School Diploma at Punahou School, HIAug 2016 - May 2021

While studying for my High School Diploma I have learned how to better manage my time, how to study more effectively, and how to budget my time and resources.

Skills


  • Microsoft Office
  • Google Calendar
  • Customer Service
  • Data Entry
  • Multitasking
  • Time Management
  • Organizational Skills