Reservation Specialist

Writing a great reservation specialist resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own reservation specialist resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the reservation specialist job you're after.

Resume samples

Treena Truax

treena.truax@gmail.com | (847) 108-8036 | Jackson, MS

Summary


I have over three years of experience as a Reservation Specialist. I am excellent at handling customer inquiries and providing quality service. I am able to work under pressure and meet deadlines. I have a strong knowledge of the reservation process, including fares, ticketing, and rebooking procedures. In addition, I am familiar with multiple computer reservation systems (CRS).

Experience


Reservation Specialist at Hilton Hotels & Resorts, MSApr 2022 - Present

  • Answered an average of 120 calls per day, booking reservations for guests while providing excellent customer service.
  • Utilized strong communication and interpersonal skills to build relationships with regular customers, resulting in increased loyalty and repeat business.
  • Demonstrated expert knowledge of reservation software (e.g. Sabre) to quickly book complex itineraries while maintaining a high degree of accuracy.
  • Met or exceeded monthly targets for upselling hotel services such as room upgrades and spa treatments.
  • Consistently received positive feedback from guests regarding friendliness, helpfulness and professionalism.

Reservation Specialist Trainee at Marriott International, MSJul 2019 - Mar 2022

  • Answered an average of 100 calls per day.
  • Handled customer complaints in a professional manner.
  • Made reservations for customers using the computer system.
  • Entered customer information into the computer system.
  • Assisted with training new reservation specialists.
  • Maintained high quality standards while meeting deadlines.

Education


High School Diploma at Jackson State University, MSAug 2015 - May 2019

I have learned to be patient, to stay calm under pressure, and to never give up on myself.

Skills


  • Communication
  • Organization
  • Customer service
  • Interpersonal skills
  • Computer literacy
  • Typing speed

Mekia Durazo

mekia.durazo@gmail.com | (557) 306-3577 | Bloomington, IN

Summary


I am a Reservation Specialist with over 3 years of experience. I have an extensive background in customer service and sales, and thrive in fast-paced environments. I excel at upselling products and services to customers, and work well under pressure. In my previous role as a Reservation Specialist, I was responsible for handling incoming calls from potential customers, answering questions about our products and services, making reservations, process payments, cancellations/changes to reservations made by customers etc.. My goal is always to provide the best possible experience for the customer while also meeting or exceeding company standards/goals.

Experience


Reservation Specialist at Hilton Indianapolis Hotel and Suites, INJun 2022 - Present

  • Answered an average of 100 calls per day.
  • Booked an average of 30 reservations per day.
  • Utilized upselling techniques to increase revenue by 10%.
  • Consistently achieved high customer satisfaction ratings (90% or above).
  • Trained new reservation specialists on company policies and procedures.
  • Assisted with the development of new booking software, which increased efficiency by 15%.

Reservation Specialist Trainee at Cambria Hotel Indianapolis Downtown, INAug 2019 - May 2022

  • Successfully completed training and achieved proficiency in reservation software.
  • Mastered company policies and procedures related to reservations.
  • Demonstrated ability to handle customer inquiries and problems in a professional manner.
  • Exceeded quotas for daily calls, bookings, and upsells.
  • Consistently provided exceptional customer service leading to high satisfaction scores.
  • Achieved 100% accuracy in inputting data into the system.

Education


High School Diploma at Ben Davis High School, Indianapolis, INAug 2015 - May 2019

I've learned how to study for and taking tests, how to do research, and how to write papers.

Skills


  • Communication
  • Interpersonal skills
  • Organizational skills
  • Computer literacy
  • Typing speed and accuracy
  • Data entry
  • Knowledge of reservation software