Reservation Agent

Writing a great reservation agent resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

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If you're looking for inspiration when it comes to drafting your own reservation agent resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the reservation agent job you're after.

Resume samples

Hattie Corsette

hattie.corsette@gmail.com | (925) 340-0252 | Sioux Falls, SD

Summary


I have over 1 year of experience as a Reservation Agent. I am responsible for handling customer inquiries, processing reservations, and providing information about travel destinations. I am excellent at multitasking and managing multiple tasks simultaneously. I possess strong communication skills and can handle difficult customer service situations with ease. In addition, I have a strong attention to detail which ensures that all reservation details are accurate and up-to-date.

Experience


Reservation Agent at BoydGaming Corporation, SDMar 2022 - Present

  • Answered an average of 150 inbound calls per day.
  • Made 80% of daily sales goals.
  • Upsold guests on room upgrades 50% of the time.
  • Reduced hold times by 10 seconds per call, on average.
  • Was cross-trained in the hotel's restaurant and completed shifted when needed with little notice.
  • Helped resolve customer complaints 75% of the time.

Reservation Agent Trainee at Caesars Entertainment Corporation, SDSep 2021 - Jan 2022

  • Trained in the company's reservation system and successfully completed training with a score of 100%.
  • Answered an average of 60 calls per day, totaling over 1,200 answered calls during my time as a trainee.
  • Demonstrated excellent customer service skills by maintaining a calm demeanor and resolving conflict effectively.
  • Consistently met or exceeded daily goals for reservations made, averaging 10 new reservations per day.
  • Upsold additional products and services to customers on 80% of all phone calls.
  • Was commended by management for being one of the top-performing trainees out of a class of 20 students.

Education


High School Diploma at Brookings High School, Brookings, SDAug 2016 - May 2021

I've learned how to study for and take tests, how to do research, and how to write papers.

Skills


  • Communication
  • Interpersonal skills
  • Organizational skills
  • Computer literacy
  • Typing speed
  • Data entry accuracy
  • Multi-tasking

Lesly Moria

lesly.moria@gmail.com | (926) 599-5211 | San Francisco, CA

Summary


I am a Reservation Agent with over 1 year of experience. I have worked in various industries and have gained valuable skills that I can use in my new role. I am a quick learner and have the ability to work well under pressure. I am also very organized and detail-oriented, which makes me an asset to any team.

Experience


Reservation Agent at Hilton, CAMay 2022 - Present

  • Answered an average of 100 calls per day.
  • Handled customer complaints in a professional manner.
  • Processed an average of 50 reservations per day.
  • Upsold hotel rooms and amenities to guests.
  • Provided excellent customer service at all times.
  • Kept up-to-date knowledge of hotel room availability.

Reservation Agent Trainee at Marriott, CAAug 2021 - Mar 2022

  • Answered an average of 60 calls per day.
  • Assisted with training new reservation agents.
  • Handled customer complaints in a professional manner.
  • Upsold additional services to customers.
  • Processed an average of 10 reservations per hour.
  • Maintained a 95% satisfaction rating from customers.

Education


High School Diploma at Los Angeles High School, Los Angeles, CAAug 2016 - May 2021

I've learned how to study for and take tests, how to do research, and how to write papers.

Skills


  • Communication skills
  • Interpersonal skills
  • Organizational skills
  • Computer skills
  • Typing speed
  • Data entry accuracy
  • Call center software