Cisco Voice Engineer

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Resume samples

Delphine Tikkanen

delphine.tikkanen@gmail.com | (170) 904-0280 | Wichita, KS

Summary


I am a Cisco Voice Engineer with over 5 years of experience. I have designed, implemented, and supported Cisco voice solutions for enterprise customers. I have in-depth knowledge of CUCM, Unity Connection, UCCX, Expressway, and related technologies. I am able to troubleshoot complex issues and provide prompt resolution. In addition, I have excellent customer service skills and can effectively communicate with customers at all levels.

Experience


Cisco Voice Engineer at AT&T, KSJun 2022 - Present

  • Designed and implemented a Cisco VoIP solution for a company with 500 users.
  • Implemented QoS policies to optimize voice quality on the WAN.
  • Reduced toll costs by implementing least cost routing algorithms.
  • Increased productivity by designing custom call center solutions using Cisco Call Manager features such as hunt groups and auto attendants.
  • Configured gateways, routers, switches, phones, and IP PBXs in compliance with industry standards (e.g., SIP RFC 3261).
  • Monitored network performance and identified potential areas of improvement proactively.

Cisco Voice Engineer II at Sprint, KSAug 2017 - Apr 2022

  • Led a team of 5 in the successful installation of a Cisco VoIP system for a medium-sized business.
  • Configured and installed 100+ Cisco IP phones.
  • Successfully implemented QoS policies to ensure optimal voice quality on the network.
  • Created detailed documentation for all aspects of the Cisco VoIP system, including diagrams, configurations, and user manuals.
  • Trained users on how to use the new system effectively.

Education


Bachelor of Science in Electrical Engineering at Kansas State University, KSSep 2012 - May 2017

Some skills I've learned are circuit analysis, digital electronics, electromagnetics, and power systems.

Skills


  • Cisco VoIP
  • Cisco Call Manager
  • Unity Connection
  • UCCX
  • Expressway
  • IP Phones
  • QoS

Tejal Gante

tejal.gante@gmail.com | (911) 680-0672 | Raleigh, NC

Summary


I am a Cisco Voice Engineer with over 5 years of experience. I have implemented and supported Cisco VoIP solutions for small, medium, and enterprise businesses. I have in-depth knowledge of CUCM, Unity Connection, Call Manager Express, IP Phones, QoS/PSTN Gateway configuration & troubleshooting. My strong analytical and problem-solving skills help me to quickly identify and resolve complex issues. I am a team player who is always willing to share my knowledge with others

Experience


Cisco Voice Engineer at Cisco Systems, Inc., NCApr 2022 - Present

  • Successfully configured and implemented Cisco VoIP for a company of 200 users, saving the company $12,000 per year in phone costs.
  • Successfully migrated a legacy PBX system to a Cisco VoIP solution with minimal downtime or disruption to business operations.
  • Designed and implemented a highly available Cisco VoIP solution that increased uptime by 99%.
  • Configured call routing and QoS policies on Cisco routers and switches to optimize voice traffic flow and quality.

Cisco Voice Engineer II at Voice Engineering, Inc., NCSep 2017 - Mar 2022

  • Led a team of 3 in the installation of a new Cisco VoIP system for a large company, resulting in increased call quality and decreased costs.
  • Trained 10 employees on how to use the new system.
  • Created custom reports detailing call volume and trends for management.
  • Wrote documentation on best practices for using the system.
  • Implemented changes to improve call flow and reduce hold times.

Education


Bachelor of Science in Electrical Engineering at North Carolina State UniversitySep 2013 - May 2017

Some skills I've learned are circuit analysis, control systems, electromagnetics, and digital signal processing.

Skills


  • VoIP
  • SIP
  • H.323
  • QoS
  • CUCM
  • IP telephony
  • Call routing