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Top 11 Cisco Voice Engineer Certifications

This article outlines the top certifications for Cisco Voice Engineers, including the benefits of each certification and how to obtain them.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 15 min read

Certifications are important for Cisco Voice Engineers in the job market because they demonstrate a professional knowledge of Cisco voice technology and establish credibility with employers. Certified professionals are seen as more reliable and knowledgeable than non-certified individuals, making them more attractive to employers who need experienced and qualified personnel. Certification also provides an opportunity for engineers to stay current on the latest technology and industry trends, giving them a competitive edge in the job market.

This article reviews some of the top certifications for Cisco Voice Engineers and explains how they can help to advance a Cisco Voice Engineer's career.

What are Cisco Voice Engineer Certifications?

Cisco Voice Engineer certification is a professional-level certification for those who design, deploy, configure, and troubleshoot Cisco Unified Communications solutions. It verifies the skills and knowledge necessary to work with Cisco Voice technologies such as Unity Connection, Unified Communications Manager (CallManager), TelePresence Video Communication Server (VCS), and IP Phones.

The Cisco Voice Engineer certification helps professionals demonstrate their expertise in voice technology and earn recognition from employers. It also provides them with the skills to understand how voice networks are designed, how they interact with other systems, and how they can be used to improve business operations. Those who possess this certification are considered to be experts in the field of voice engineering and can provide valuable advice on deploying and managing voice solutions.

The certification also helps professionals stay up-to-date on the latest developments in the industry. By passing certain exams, individuals gain access to new tools that help them stay abreast of changes in technology related to voice engineering. This ensures that they have the necessary skills to keep pace with advances in the field.

Overall, Cisco Voice Engineer Certification provides individuals with a way to validate their skill level and expertise when it comes to designing, deploying, configuring, and troubleshooting Cisco Unified Communications solutions. This certification is an invaluable asset for anyone looking to advance their career in this field or just increase their understanding of voice technologies.

Pro tip: Make sure to take the Cisco Voice Engineer Certification exam with a practice test. By doing this, you will gain an understanding of the types of questions you may encounter on the exam and be better prepared for success.

Related: What does a Cisco Voice Engineer do?

Top 11 Cisco Voice Engineer Certifications

Here’s our list of the best certifications available to Cisco Voice Engineers today.

1. Cisco Certified Network Associate Voice (CCNA Voice)

Cisco Certified Network Associate Voice (CCNA Voice) is a certification offered by Cisco Systems that validates an individual’s knowledge and skills in administering, configuring, and troubleshooting Cisco Unified Communications solutions. The certification covers topics such as IP telephony, voice technologies, and call control.

It typically takes around 6-12 months to get the CCNA Voice certification. To get the certification, you need to pass two exams: the Interconnecting Cisco Networking Devices Part 1 (ICND1) and the Interconnecting Cisco Networking Devices Part 2 (ICND2). You can take these exams at any authorized testing center or online through Pearson VUE.

The cost of the CCNA Voice certification varies depending on where you take your exam. Generally speaking, it costs around $300 for each exam.

2. Cisco Certified Voice Professional (CCVP)

Cisco Certified Voice Professional (CCVP) is a certification program offered by Cisco Systems that validates an individual's skills and knowledge in deploying, operating, configuring, and troubleshooting a converged IP network. The CCVP certification requires the successful completion of five exams: Implementing Cisco Unified Communications Manager, Part 1 (CIPT1); Implementing Cisco Unified Communications Manager, Part 2 (CIPT2); Implementing Cisco Voice Gateways and Gatekeepers (GWGK); Implementing Cisco Quality of Service (QoS); and Troubleshooting Cisco Unified Communications (TVOICE).

It typically takes six to nine months to complete all five exams. To get the CCVP certification, you must pass all five exams within three years of starting the program. You can take each exam at any Pearson VUE testing center or online through the Pearson VUE website.

The cost for each exam varies depending on your location. Generally speaking, it costs around $200 per exam in the United States and Canada.

3. Cisco Unified Communications Manager Express (CUCME)

Cisco Unified Communications Manager Express (CUCME) is a software-based IP telephony system from Cisco Systems. It provides a comprehensive solution for small and medium business customers, enabling them to quickly and easily deploy IP-based voice services. CUCME includes features such as call routing, voicemail, auto attendant, conference bridge, and more.

It typically takes about two weeks to get CUCME up and running. You will need to purchase the hardware necessary for the system (such as routers, switches, phones, etc.), configure the hardware with the appropriate software, and then install the CUCME software on the hardware. After that you will need to configure the system according to your needs.

The cost of CUCME depends on several factors such as number of users, type of hardware you are using, etc. Generally speaking it can range anywhere from a few hundred dollars for a basic setup to several thousand dollars for an enterprise-level setup.

4. Cisco Unified Communications Manager (CUCM)

Cisco Unified Communications Manager (CUCM) is a comprehensive software-based IP telephony system that provides enterprise-level call processing, voice messaging, and mobility services. It is an on-premises solution that is designed to provide a single unified platform for all of an organization’s communication needs. CUCM can be used to manage VoIP networks, as well as traditional PSTN networks.

It typically takes 2-4 weeks to get CUCM up and running, depending on the size and complexity of the deployment. The first step in deploying CUCM is to purchase the necessary hardware and software components from Cisco or an authorized reseller. Once these components are in place, they must be configured according to the organization’s specific requirements. This includes setting up users, configuring devices, creating dial plans, and more. Finally, once the configuration is complete, it must be tested and validated prior to going live.

The cost of CUCM depends on several factors such as the size of the deployment, number of users/devices supported, type of license required (e.g., perpetual vs subscription), etc. Generally speaking, prices range from $1K - $100K+ USD per deployment depending on these factors.

5. Cisco Unity Connection (CUC)

Cisco Unity Connection (CUC) is a unified messaging system that provides users with access to voice, fax, and email messages in a single inbox. It is designed for small to medium-sized businesses and can be deployed on premises or in the cloud.

Cisco Unity Connection takes about two weeks to get set up and running. The setup process includes hardware installation, software configuration, and user training. The cost of Cisco Unity Connection depends on the size of your organization and the features you choose to include. Generally speaking, it can range from a few hundred dollars for basic features up to several thousand dollars for more advanced features.

6. Cisco IP Telephony Express (IPTEX)

Cisco IP Telephony Express (IPTEX) is a comprehensive voice and data solution that provides customers with an end-to-end communications system. It is designed to help businesses reduce costs, improve customer service and increase productivity with features such as unified messaging, video conferencing and collaboration tools.

IPTEX is available in two versions – the Cisco Unified Communications 500 Series for small businesses and the Cisco Unified Communications Manager for larger organizations. The Cisco Unified Communications 500 Series includes a range of hardware components such as phones, gateways and routers that are pre-configured to work together. This makes it easy to deploy and manage. The Cisco Unified Communications Manager provides advanced call routing, voicemail, presence services, mobility options and more.

It typically takes about one week to get IPTEX up and running depending on the size of the organization. To get started with IPTEX, customers need to contact their local Cisco reseller or partner who can provide them with the necessary hardware components and software licenses.

The cost of IPTEX depends on the number of users, type of deployment, hardware components needed and other factors. Generally speaking, it can range from several hundred dollars to several thousand dollars per user depending on the complexity of the system being deployed.

7. Cisco Unified Contact Center Express (UCCX)

Cisco Unified Contact Center Express (UCCX) is a comprehensive, full-featured contact center solution designed to help businesses of all sizes improve customer service and increase efficiency. UCCX enables organizations to quickly and easily deploy an automated contact center system with features such as automated call routing, interactive voice response (IVR), and advanced reporting. UCCX is also highly scalable, allowing for easy expansion as the organization grows.

The deployment time for Cisco UCCX depends on the size of the organization and the complexity of its needs. Generally speaking, it can take anywhere from several weeks to several months to get up and running. The process typically involves designing the system architecture, procuring hardware and software components, configuring network settings, setting up user accounts, testing the system, training staff on how to use it, and finally deploying the system into production.

Organizations can purchase Cisco UCCX directly from a Cisco reseller or partner. Pricing varies depending on the number of users and features included in the package.

In addition to purchasing hardware and software components upfront, organizations may also need to pay for ongoing maintenance fees or subscription services in order to keep their systems up-to-date with new features or security patches.

8. Cisco Unified Presence Server (CUPS)

Cisco Unified Presence Server (CUPS) is a software-based application that enables organizations to extend their communications capabilities by integrating presence, instant messaging, and other real-time collaboration tools. It allows users to share their availability status and contact information with colleagues, customers, and partners. CUPS also provides an open platform for the development of custom applications that can be integrated with existing communications systems.

CUPS is available for purchase from Cisco or its authorized resellers. The installation process typically takes 3-5 days depending on the size of the deployment and the complexity of the environment. The cost of CUPS depends on the number of users and features required; however, it generally ranges from $2,000-$10,000 USD per server license plus additional costs for support and maintenance.

9. Cisco Emergency Responder (CER)

Cisco Emergency Responder (CER) is a software-based emergency call routing and handling solution from Cisco. It enables organizations to quickly and accurately route emergency calls to the appropriate public safety answering point (PSAP) or other designated emergency response center. CER helps organizations comply with their local jurisdiction’s 911 regulations, while providing enhanced features such as automatic location information, caller identification, and call recording.

CER can be deployed in a matter of days depending on the size of the organization and complexity of existing infrastructure. The first step is to purchase the CER license from Cisco. Depending on the number of users, this could cost anywhere from $500 to $2,500 per year. Once purchased, an engineer will need to configure the system by setting up the network connections between CER and the existing VoIP phone system. This process usually takes 1-2 days but can take longer depending on how complex the setup is.

Once configured, CER will be able to route incoming 911 calls to their appropriate PSAPs or other designated emergency response centers based on caller location information that is automatically provided by CER when a call is placed. Additionally, CER provides features such as caller identification and call recording for enhanced security and compliance purposes.

10. Cisco Video Communication Server (VCS)

Cisco Video Communication Server (VCS) is a network-based video communication platform that enables businesses to deliver high-quality, secure video and audio conferencing services. It provides an integrated solution for managing video calls, conferences, and collaboration across multiple locations.

It takes about two weeks to get Cisco VCS up and running. The process involves ordering the hardware, setting up the server, configuring the software, and connecting it to your existing network infrastructure. Once everything is in place, you can start using the system right away.

You can purchase Cisco VCS from authorized resellers or directly from Cisco. Depending on the version of VCS you choose, prices range from $2,000 to $20,000 USD. Additional costs may apply if you require additional hardware or software components.

Overall, Cisco VCS provides an easy-to-use platform for delivering reliable video conferencing services that are secure and cost effective.

11. Cisco TelePresence Management Suite (TMS).

Cisco TelePresence Management Suite (TMS) is a comprehensive suite of software applications designed to simplify the management, deployment, and operation of Cisco TelePresence video conferencing systems. It provides an easy-to-use web interface for setting up and managing meetings, scheduling resources, and monitoring system performance. TMS also offers advanced features such as automated provisioning, remote diagnostics, and resource optimization.

It typically takes about two weeks to get Cisco TMS up and running. The process includes ordering the software licenses from your local Cisco reseller or partner, downloading the software from the Cisco website, installing it on your server or virtual machine environment, configuring it with your network settings, and then connecting it to your Cisco TelePresence endpoints.

The cost of Cisco TMS depends on the number of users you need to support. You can purchase a single user license for $2,495 or a multi-user license for $4,995. Additional costs may include hardware requirements such as servers or virtual machines and any additional maintenance fees associated with keeping the system up to date.

Do You Really Need a Cisco Voice Engineer Certificate?

The answer to this question depends on what career path you are pursuing. If you are looking to become a Cisco voice engineer, then the answer is yes, you need a Cisco voice engineer certificate. The certification demonstrates that you have the knowledge and skills necessary to perform in this role. It also shows potential employers that you have taken the time and effort to expand your knowledge in this field.

A Cisco voice engineer certificate will allow organizations to trust that you understand their needs and can provide solutions for them. Without such a certification, it would be difficult for employers to know if you have the necessary skills and knowledge for this position. Furthermore, having a Cisco voice engineer certificate will give you an advantage over other applicants when seeking employment as a voice engineer.

In addition to providing proof of your qualifications, having a Cisco voice engineer certificate can also increase your salary potential. Employers are more likely to hire qualified personnel who possess specialized certifications like the Cisco Voice Engineer Certificate over those without any certifications or experience in the field. Therefore, if you want to get ahead and maximize your earning potential as a Cisco Voice Engineer, then obtaining this certification is essential.

Overall, if you want to pursue a career as a Cisco Voice Engineer then getting certified is highly recommended. Not only does it demonstrate that you have acquired the necessary skills and knowledge for this role but it also gives employers confidence in hiring someone with the right qualifications for their organization’s needs.

Related: Cisco Voice Engineer Resume Examples

FAQs About Cisco Voice Engineer Certifications

1. What are the Cisco Voice Engineer certifications available?

Answer: The available certifications are CCNA Collaboration, CCNP Collaboration and CCIE Collaboration.

2. How do I become a Cisco Voice Engineer?

Answer: To become a Cisco Voice Engineer you must pass the relevant certification exams for the desired level of certification.

3. What is the cost of obtaining a Cisco Voice Engineer certification?

Answer: The cost varies depending on the type of certification but typically ranges from $150 to $300 per exam.

4. How long does it take to get certified as a Cisco Voice Engineer?

Answer: This depends on your individual experience and preparation for the exams, but typically it can take anywhere from 6 months to 2 years to obtain all necessary certifications.

5. What topics are covered in the Cisco Voice Engineer certifications?

Answer: Topics covered include voice networking fundamentals, IP telephony, call control protocols, voice gateways and routers, QoS concepts, IP PBX systems, video conferencing technologies, security and troubleshooting techniques.