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What does a Cisco Voice Engineer do?

Learn all about Cisco Voice Engineer duties, skills and much more. Get expert advice on how to become a Cisco Voice Engineer.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

A Cisco Voice Engineer is responsible for the installation, configuration, and maintenance of Cisco VoIP systems. They work with customers to design and implement custom solutions that meet their specific needs. In addition, they troubleshoot and resolve any issues that may arise.

Cisco Voice Engineer job duties include:

  • Design, implement, and troubleshoot Cisco VoIP solutions.
  • Configure and maintain Cisco voice gateways, IP phones, and voice-related applications.
  • Monitor and analyze voice quality issues.
  • Develop long-term strategies for Voice over IP (VoIP) deployments.
  • Evaluate new Cisco VoIP technologies and products.
  • Stay up to date on the latest Cisco VoIP technologies and trends.
  • Train other engineers and support staff on Cisco VoIP solutions.
  • Provide Tier 3 support for complex Cisco VoIP issues.
  • Write detailed documentation for Cisco VoIP deployments.

Cisco Voice Engineer Job Requirements

Cisco Voice Engineer job requirements include a minimum of a Bachelor’s degree in computer science, engineering, or a related field, as well as Cisco Certified Network Associate (CCNA) certification. Previous experience working with Cisco VoIP systems is also required. In addition to these technical qualifications, Cisco Voice Engineers must also have excellent communication and customer service skills.

Cisco Voice Engineer Skills

  • VoIP
  • IP telephony
  • Call managers
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection (CUC)
  • Cisco Voice Gateways
  • Cisco IP Phones
  • QoS
  • Security
  • NAT
  • Firewalls
  • High availability

Related: Top Cisco Voice Engineer Skills: Definition and Examples

How to become a Cisco Voice Engineer

A Cisco Voice Engineer is responsible for designing, implementing, and troubleshooting Cisco VoIP solutions. As a Cisco Voice Engineer, you will need to have a strong understanding of Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), and Cisco IP Telephony (IPT). You will also need to be familiar with other voice-related technologies such as H.323, SIP, QoS, and VoIP security.

To become a Cisco Voice Engineer, you will first need to obtain a bachelor’s degree in computer science or a related field. Once you have your degree, you should then consider obtaining a Cisco Certified Network Associate (CCNA) certification. After you have your CCNA certification, you can then begin studying for the Cisco Certified Network Professional (CCNP) Voice certification. Once you have obtained your CCNP Voice certification, you will be well on your way to becoming a Cisco Voice Engineer.

Related: Cisco Voice Engineer Resume Example

Related: Cisco Voice Engineer Interview Questions (With Example Answers)