Top 12 Leasing Manager Skills to Put on Your Resume

A leasing manager's resume must showcase a unique blend of interpersonal, analytical, and marketing skills to stand out in the competitive real estate industry. Highlighting the top skills on your resume can demonstrate your ability to effectively manage properties, attract and retain tenants, and contribute to the financial success of the leasing operation.

Leasing Manager Skills

1. Salesforce
2. Yardi Voyager
3. MRI Software
4. Excel
5. AppFolio
6. Negotiation
7. Customer Relationship Management (CRM)
8. Market Analysis
9. Lease Administration
10. Propertyware
11. Financial Reporting
12. Tenant Screening

1. Salesforce

Salesforce is a cloud-based customer relationship management (CRM) platform that helps leasing managers streamline tenant interactions, manage leases, and track leads and opportunities, enhancing customer service and operational efficiency.

Why It's Important

Salesforce is important for a Leasing Manager as it streamlines tenant management, automates lease operations, enhances customer relations, and provides valuable insights through data analytics, improving efficiency and decision-making in property leasing.

How to Improve Salesforce Skills

To improve Salesforce for a Leasing Manager, focus on customization, automation, and integration:

1. Customization: Tailor Salesforce to fit leasing-specific needs. Create custom fields, objects, and workflows that reflect the leasing lifecycle. Salesforce Customization Guide

2. Automation: Use Salesforce's Process Builder and Flow to automate routine tasks such as lease renewals, payment reminders, and communication with prospects. This streamlines operations and reduces manual errors. Automation with Process Builder

3. Integration: Connect Salesforce with external applications used for property management, financial reporting, or customer communication. Salesforce’s APIs facilitate integration with a wide range of tools, improving data flow and accessibility. Salesforce APIs

By focusing on these areas, a Leasing Manager can significantly enhance efficiency, accuracy, and tenant satisfaction within Salesforce.

How to Display Salesforce Skills on Your Resume

2. Yardi Voyager

Yardi Voyager is a comprehensive property management and accounting platform designed to streamline operations for leasing managers by automating leasing processes, tracking tenant information, and managing financials across residential and commercial portfolios.

Why It's Important

Yardi Voyager is important for a Leasing Manager because it streamlines property management and leasing operations, enhances tenant communication, and provides real-time access to financial data and reports, enabling more efficient management of lease portfolios and better decision-making.

How to Improve Yardi Voyager Skills

Improving your experience with Yardi Voyager as a Leasing Manager involves optimizing its use through training, customization, and integration. Here’s how:

1. Undergo Advanced Training: Enhance your expertise by participating in Yardi-specific training. Yardi offers comprehensive training options that can help you leverage Voyager’s full capabilities.

2. Utilize Custom Dashboards: Tailor Voyager’s dashboard to fit your specific needs. Customize views to monitor key metrics pertinent to leasing activities, enabling quicker decision-making.

3. Integrate with CRM: Ensure seamless flow between your CRM and Voyager for improved tenant relations. Yardi’s CRM integration helps manage tenant interactions efficiently, providing a holistic view of tenant activities.

4. Automate Reports: Automate routine reports for real-time insights into leasing operations. This feature allows for better tracking of performance indicators relevant to leasing managers.

5. Leverage Mobile Solutions: Utilize Yardi’s mobile apps for on-the-go management of leasing activities. This ensures you can manage tasks and access information anytime, anywhere.

6. Seek User Community Advice: Engage with the Yardi user community through forums and groups. Sharing experiences and solutions with peers can provide practical tips and innovative uses of Voyager that you might not have considered.

By focusing on these areas, you can significantly enhance your proficiency and efficiency in using Yardi Voyager as a Leasing Manager, ultimately leading to improved leasing operations and tenant satisfaction.

How to Display Yardi Voyager Skills on Your Resume

3. MRI Software

MRI Software is a comprehensive real estate and property management software platform that offers tools for leasing managers to streamline and optimize the leasing process, manage tenant relationships, and analyze portfolio performance.

Why It's Important

MRI Software is important for a Leasing Manager because it streamlines the leasing process, enhances tenant relationship management, provides accurate and real-time property data, and automates tasks, thereby improving efficiency and decision-making in property leasing operations.

How to Improve MRI Software Skills

To enhance MRI Software for a Leasing Manager, consider the following steps:

1. Implement Customization: Tailor the software to fit specific leasing workflows and documentation needs. MRI Software’s customization options can streamline operations.

2. Integrate with CRM: Connecting your MRI Software with a Customer Relationship Management (CRM) system optimizes tenant interactions and leasing activities.

3. Leverage Analytics: Utilize MRI Software’s analytics tools to gain insights into leasing trends and performance, enabling data-driven decisions.

4. Mobile Accessibility: Ensure the software is accessible via mobile devices to manage leasing tasks on the go, enhancing responsiveness and efficiency.

5. Training and Support: Engage in ongoing training for the leasing team to ensure they are maximizing the software’s features and capabilities.

Implementing these tips can significantly improve the efficiency and effectiveness of MRI Software for Leasing Managers.

How to Display MRI Software Skills on Your Resume

4. Excel

Excel is a spreadsheet software used for organizing, analyzing, and storing data, essential for a Leasing Manager to track leases, manage financial calculations, and report on property performance.

Why It's Important

Excel is crucial for a Leasing Manager as it enables effective data management, financial analysis, and reporting, simplifying tenant tracking, lease administration, and budget forecasting.

How to Improve Excel Skills

Improving Excel skills for a Leasing Manager focuses on mastering data management, analysis, automation, and reporting to enhance efficiency and decision-making:

1. Mastering Excel Formulas: Enhance your ability to perform complex calculations and analyze lease data effectively. Focus on learning financial and date functions. ExcelJet's Formula Guide is a great resource.

2. Data Visualization: Improve your ability to create insightful charts and dashboards for tracking lease expirations, payments, and occupancies. Microsoft's Chart Guide can help.

3. PivotTables: Learn to summarize and analyze large datasets to find patterns or trends. This is crucial for managing and reviewing leasing data efficiently. Excel's PivotTable Guide is a useful starter.

4. Excel Macros and VBA: Automate repetitive tasks, such as monthly lease payment calculations or generating standard lease agreement forms. Excel VBA Tutorial can kickstart your automation skills.

5. Use Excel Templates: Leverage or customize Excel templates for lease management to streamline your workflow. Microsoft offers Excel templates that can be tailored to your needs.

6. Data Validation and Conditional Formatting: Ensure data integrity in your lease agreements and highlight critical lease dates or renewal periods. Microsoft's guides on Data Validation and Conditional Formatting are excellent resources.

Improving your Excel skills as a Leasing Manager involves a combination of learning advanced Excel functions, automating tasks, and efficiently managing and analyzing lease data.

How to Display Excel Skills on Your Resume

5. AppFolio

AppFolio is a cloud-based property management software designed to automate and streamline daily tasks for leasing managers, offering tools for online rental applications, lease management, tenant screening, and communication, along with financial reporting and accounting capabilities.

Why It's Important

AppFolio is crucial for a Leasing Manager as it streamlines property management tasks, automates leasing processes, enhances tenant communication, and provides real-time access to financial reports and analytics, significantly improving efficiency and tenant satisfaction.

How to Improve AppFolio Skills

To improve AppFolio for a Leasing Manager, consider these strategies:

1. Automate Communication: Implement automated messaging for inquiries and follow-ups to enhance efficiency and response times.
2. Optimize Listings: Use SEO techniques to improve the visibility of your property listings on search engines, attracting more prospective tenants.
3. Enhance Reporting: Leverage AppFolio’s reporting features to track leasing performance and make data-driven decisions.
4. Mobile Optimization: Ensure the leasing process is mobile-friendly, from viewing listings to signing leases, to cater to the increasing number of mobile users.
5. Utilize Tenant Screening: Make use of AppFolio’s tenant screening to quickly and effectively vet potential tenants, reducing the risk of future issues.

Implementing these strategies can significantly improve the functionality and efficiency of AppFolio for a Leasing Manager.

How to Display AppFolio Skills on Your Resume

6. Negotiation

Negotiation is the process of discussing terms and conditions between parties to reach a mutually acceptable agreement, especially crucial for a Leasing Manager in finalizing lease arrangements, rent prices, and contract details with tenants or landlords.

Why It's Important

Negotiation is crucial for a Leasing Manager as it allows for the optimization of lease terms, ensuring both the landlord's profitability and tenant satisfaction, thus fostering long-term relationships and maximizing property occupancy rates.

How to Improve Negotiation Skills

Improving negotiation skills, especially for a Leasing Manager, involves understanding both the nuances of lease agreements and the psychology of negotiation. Here are concise steps to enhance your negotiation skills:

1. Prepare Thoroughly: Understand every detail of the lease agreement, market rates, and the needs of both parties. Preparation is key to confidence and flexibility in negotiations.

2. Build Rapport: Establish a positive relationship with the other party. Good rapport facilitates smoother negotiations.

3. Listen Actively: Pay close attention to the other party's needs and concerns. This can reveal opportunities for mutual benefit.

4. Communicate Clearly: Articulate your points concisely and avoid jargon to ensure understanding.

5. Practice Assertiveness: Be firm about your needs while remaining open to compromise.

6. Leverage Silence: Sometimes, being silent can be a powerful tool in getting the other party to reveal more information or agree to your terms.

7. Close Gracefully: Whether the negotiation is successful or not, end on a positive note to maintain a good relationship for future dealings.

For more in-depth strategies and examples, consider exploring these resources:

• Harvard Law School's Program on Negotiation offers a wealth of articles and tips on negotiation techniques.

• The American Management Association provides courses and webinars on negotiation and other management skills.

• MindTools offers practical advice on improving negotiation skills, including how to prepare and the importance of body language.

How to Display Negotiation Skills on Your Resume

7. Customer Relationship Management (CRM)

Customer Relationship Management (CRM) is a strategy and system used to manage interactions with current and potential customers, focusing on enhancing and maintaining relationships, optimizing customer satisfaction and retention, particularly for a Leasing Manager, it involves managing tenant inquiries, leases, complaints, and services to improve tenant satisfaction and loyalty.

Why It's Important

CRM is crucial for a Leasing Manager as it streamlines communication, enhances tenant satisfaction, optimizes lease renewals, and improves the efficiency of managing prospective and current tenant relationships, directly impacting retention rates and profitability.

How to Improve Customer Relationship Management (CRM) Skills

Improving Customer Relationship Management (CRM) for a Leasing Manager involves several key strategies:

1. Understand Customer Needs: Engage with your customers to understand their specific needs, preferences, and pain points. Survey tools can be effective for gathering feedback.

2. Personalize Communication: Use customer information to tailor communications. Mailchimp allows for personalized email campaigns.

3. Leverage CRM Software: Implement a robust CRM system tailored to leasing management. Salesforce offers industry-specific solutions.

4. Responsive Customer Service: Ensure prompt and effective responses to inquiries and issues. Zendesk can help manage customer support tickets efficiently.

5. Offer Convenience: Utilize online platforms for scheduling viewings and handling applications. Calendly is great for scheduling, while DocuSign can streamline signing leases.

6. Training and Development: Regularly train staff on customer service best practices and CRM tool usage. LinkedIn Learning offers courses on various topics including CRM.

7. Monitor and Improve: Continuously track customer satisfaction and identify areas for improvement. Google Analytics can provide insights into customer behavior on your website.

By implementing these strategies, a Leasing Manager can significantly enhance their CRM efforts, leading to improved customer satisfaction and retention.

How to Display Customer Relationship Management (CRM) Skills on Your Resume

8. Market Analysis

Market analysis, in the context of a Leasing Manager, involves examining the rental market to understand current trends, demand, supply, pricing strategies, and competitor offerings to make informed decisions on leasing terms, rental rates, and marketing strategies for properties.

Why It's Important

Market analysis is crucial for a Leasing Manager as it helps to understand current market trends, identify target demographics, assess competitors, and determine optimal pricing strategies. This knowledge ensures the development of effective leasing plans, enhances tenant acquisition and retention, and maximizes occupancy rates and profitability.

How to Improve Market Analysis Skills

Improving market analysis as a Leasing Manager involves continuously tracking market trends, competitive landscape, and understanding customer needs. Here are concise steps to enhance your market analysis:

1. Utilize Data Analytics Tools: Implement tools like CoStar for real-time data on market trends, pricing, and competition.

2. Engage with Local Networks: Connect with local business networks and real estate groups to gain insights and stay updated on market dynamics.

3. Customer Feedback: Use platforms like SurveyMonkey to gather and analyze customer feedback, understanding their preferences and needs.

4. Benchmarking: Regularly compare your properties and services against competitors. Websites like Zillow can provide insights into pricing, amenities, and leasing terms.

5. Regulatory Changes: Stay informed about local and national regulatory changes affecting real estate through government websites or BiggerPockets.

6. Market Reports: Subscribe to industry reports from sources like IBISWorld for in-depth market analysis and trends.

By integrating these resources, a Leasing Manager can significantly enhance their market analysis capabilities, leading to more informed decision-making and strategy development.

How to Display Market Analysis Skills on Your Resume

9. Lease Administration

Lease administration is the process of managing and overseeing lease agreements to ensure compliance, optimize financial performance, and maintain tenant relations, encompassing tasks such as rent collection, lease renewals, and operational and expense management.

Why It's Important

Lease administration is crucial for a Leasing Manager because it ensures the efficient management of lease agreements, compliance with financial and legal obligations, and optimization of portfolio performance, thereby mitigating risks and enhancing revenue generation.

How to Improve Lease Administration Skills

Improving lease administration involves streamlining processes, leveraging technology, and ensuring accuracy in lease data management. Here's a concise guide:

1. Automate Processes: Implement a lease administration software to automate the tracking of lease expirations, renewals, and rent escalations. This reduces errors and saves time.

2. Centralize Lease Data: Use a centralized database to store all lease documents, terms, and related documents. This improves accessibility and ensures data consistency.

3. Regular Audits: Conduct regular lease audits to ensure compliance with lease terms and identify cost-saving opportunities.

4. Training and Development: Invest in training for your team on the latest lease administration practices and software tools.

5. Stay Informed: Keep abreast of changes in lease accounting standards and regulations to ensure compliance and optimize lease management strategies.

Implementing these steps can significantly improve the efficiency and effectiveness of lease administration for a leasing manager.

How to Display Lease Administration Skills on Your Resume

10. Propertyware

Propertyware is a cloud-based property management software designed for leasing managers and property management companies to streamline the leasing process, manage tenant interactions, track maintenance requests, and handle financial operations for single-family and low-density rental units.

Why It's Important

Propertyware is important for a Leasing Manager because it streamlines property management tasks, automates leasing processes, and enhances tenant communication, enabling efficient management of rental properties and optimization of occupancy rates.

How to Improve Propertyware Skills

To enhance Propertyware for a Leasing Manager, focus on these concise strategies:

1. Automate Communication: Streamline tenant communications with automated messaging for rent reminders, maintenance updates, and lease renewals using Propertyware's Contact Center.

2. Optimize Listings: Integrate with leading rental listing platforms through Propertyware's Syndication feature to expand your property's visibility and attract more applicants.

3. Leverage Mobile Inspections: Utilize Propertyware's Mobile Inspections to efficiently conduct and document property inspections, saving time and enhancing accuracy.

4. Implement Online Applications and Screening: Streamline the application process with online applications and enhance tenant quality through Propertyware's Tenant Screening services.

5. Enhance Reporting: Customize and utilize Propertyware's Reporting capabilities to track leasing performance metrics, helping in making data-driven decisions.

6. Use Maintenance Coordination: Improve response times and efficiency of property maintenance by leveraging Propertyware's Maintenance features, ensuring tenant satisfaction and property upkeep.

Focusing on these areas can significantly improve the efficiency and effectiveness of leasing management through Propertyware.

How to Display Propertyware Skills on Your Resume

11. Financial Reporting

Financial reporting refers to the process of producing statements that disclose an organization's financial status to management, investors, and regulators. For a Leasing Manager, it involves presenting data on leasing activities, including revenue from leases, occupancy rates, lease durations, and financial performance, to support decision-making and compliance with financial regulations.

Why It's Important

Financial reporting is crucial for a Leasing Manager as it provides precise and comprehensive financial information, enabling effective management of lease portfolios, informed decision-making regarding property investments, and compliance with financial regulations and standards.

How to Improve Financial Reporting Skills

Improving financial reporting, particularly for a Leasing Manager, involves enhancing accuracy, transparency, and compliance. Here are concise strategies:

1. Automate Processes: Utilize leasing management software for accurate and efficient reporting. Software like LeaseQuery or Visual Lease can automate calculations and reduce errors.

2. Standardize Procedures: Implement standardized reporting frameworks across all properties to ensure consistency. Resources like the Financial Accounting Standards Board (FASB) provide guidelines for financial reporting.

3. Continuous Training: Ensure ongoing training for staff on the latest regulations and software updates. The Institute of Management Accountants (IMA) offers relevant courses and certifications.

4. Regular Audits: Conduct regular internal and external audits to verify the accuracy of financial reports. This can be facilitated through firms like Deloitte or PwC.

5. Enhance Transparency: Develop clear, comprehensive reporting that is easily understandable. Utilizing tools like Tableau for data visualization can help present financial data more effectively.

6. Compliance Monitoring: Regularly update your processes to comply with changing regulations. The International Financial Reporting Standards (IFRS) is a useful reference for international leasing agreements.

Implementing these strategies can significantly improve the quality and reliability of financial reporting for a Leasing Manager.

How to Display Financial Reporting Skills on Your Resume

12. Tenant Screening

Tenant screening is the process a leasing manager uses to evaluate prospective tenants' backgrounds, including their credit history, criminal record, rental history, and income verification, to assess their reliability and suitability for a rental property.

Why It's Important

Tenant screening is crucial for a Leasing Manager to ensure reliable tenants who pay rent on time, maintain property care, and minimize the risk of eviction processes, ultimately safeguarding the property's profitability and reputation.

How to Improve Tenant Screening Skills

Improving tenant screening as a Leasing Manager involves a multi-step approach focusing on detailed background checks, financial stability, and compatibility.

1. Utilize Online Screening Services: Implement comprehensive online tenant screening services to access credit reports, criminal background checks, and eviction history efficiently.

2. Verify Income and Employment: Require proof of income (e.g., pay stubs, bank statements) and contact employers to verify employment and income stability.

3. Check Rental History: Contact previous landlords to inquire about the applicant's rental history, including payment punctuality, property care, and reasons for leaving. Nolo provides a guide on how to effectively check a tenant's rent history.

4. Personal Interview: Conduct a personal interview to assess the tenant's responsibility and compatibility. This step helps in understanding the tenant beyond paper qualifications.

5. Adhere to Fair Housing Laws: Ensure all screening processes comply with Fair Housing Laws, avoiding any discrimination based on race, color, national origin, religion, sex, familial status, or disability.

6. Use a Detailed Application Form: Have a comprehensive application form that covers all necessary information including references, employment, previous landlords, and consent for background checks.

7. Set Clear Screening Criteria: Establish and communicate clear, non-discriminatory screening criteria before the application process begins to ensure all applicants are evaluated equally.

By following these steps, Leasing Managers can significantly improve their tenant screening process, leading to more reliable and compatible tenants.

How to Display Tenant Screening Skills on Your Resume