Top 12 Leasing Manager Skills to Put on Your Resume
A leasing manager's resume should spotlight a sharp mix of people savvy, numbers fluency, and promotional instinct. The right skills show you can keep units filled, renewals humming, and the ledger smiling—while keeping tenants heard and happy.
Leasing Manager Skills
- Salesforce
- Yardi Voyager
- MRI Software
- Excel
- AppFolio
- Negotiation
- Customer Relationship Management (CRM)
- Market Analysis
- Lease Administration
- Propertyware
- Financial Reporting
- Tenant Screening
1. Salesforce
Salesforce is a cloud CRM that helps leasing teams track prospects, manage tenant touchpoints, and run leasing workflows from lead to move-in—cleaner pipelines, quicker follow-ups, fewer dropped balls.
Why It's Important
It centralizes tenant and prospect data, automates renewals and reminders, and surfaces insights you can act on. That means faster leasing cycles, tighter renewals, and better visibility for decisions.
How to Improve Salesforce Skills
Tailor the model: Add custom objects, fields, and page layouts to mirror your leasing stages, unit attributes, concessions, and critical dates.
Automate with Flow: Replace manual nudges with Flows for renewals, waitlist outreach, quote generation, and post-tour follow-ups. Retire legacy Process Builder where possible.
Integrate your stack: Connect accounting, marketing, e-signature, and property management tools to eliminate double entry and keep your view of the renter lifecycle intact.
Dashboards that matter: Build role-based dashboards for occupancy, days-to-lease, lead-to-lease conversion, and renewal win rate.
Data hygiene habits: Validation rules, required fields, duplicate rules, and scheduled cleanups keep reporting trustworthy.
Train and templatize: Short playbooks, email templates, snippets, and guided flows make adoption stick.
How to Display Salesforce Skills on Your Resume
2. Yardi Voyager
Yardi Voyager is an end-to-end property management and accounting platform. For leasing managers, it ties prospecting, online applications, unit availability, and financials under one roof.
Why It's Important
You get real-time visibility into availability, lease status, and portfolio performance, plus baked-in workflows that keep teams consistent and compliant.
How to Improve Yardi Voyager Skills
Role-tuned dashboards: Surface the KPIs you live by—vacancy, turns, pipeline, traffic sources, renewals due—front and center.
Online workflows: Push digital applications, screening, e-signing, and move-in checklists to shorten cycle time.
Scheduled reports: Automate daily traffic, weekly leasing velocity, and month-end occupancy reports to hit inboxes without nudging.
Templates and checklists: Standardize notices, approvals, and renewal offers to reduce errors.
Use mobile: Inspections, photos, and notes on-site—logged once, synced everywhere.
Keep security tight: Permissions by role, audit logs, and periodic access reviews protect data while speeding work.
How to Display Yardi Voyager Skills on Your Resume
3. MRI Software
MRI Software offers a suite for property and lease management, analytics, and tenant services—useful for streamlining leasing, reporting, and portfolio oversight.
Why It's Important
It consolidates data, automates routine tasks, and supports decision-making with accurate, timely metrics—key for speedy execution and clean audits.
How to Improve MRI Software Skills
Configure to your playbook: Customize workflows, forms, and fields to match your leasing steps and approval paths.
Connect CRM and accounting: Sync leads-to-lease with financials to keep revenue recognition and deposits aligned.
Lean on analytics: Build dashboards for concession usage, lease trade-outs, and occupancy by unit type to spot trends early.
Go mobile: Access tasks, notes, and approvals in the field to speed turns and tours.
Invest in training: Short, regular refreshers and SOPs pay back quickly in speed and accuracy.
How to Display MRI Software Skills on Your Resume
4. Excel
Excel is the workhorse for lease tracking, forecasting, and reporting. Clean grids, fast pivots, crisp visuals—still hard to beat.
Why It's Important
From rent rolls to renewal forecasts and variance analysis, Excel turns raw data into decisions, fast.
How to Improve Excel Skills
Modern functions: Master XLOOKUP, FILTER, UNIQUE, SEQUENCE, and dynamic arrays. They replace clunky workarounds.
Power Query and Power Pivot: Automate data imports, merges, and models. Build refreshable reports with relationships instead of fragile formulas.
Pivots that tell a story: PivotTables and PivotCharts for occupancy, delinquency, and leasing velocity—slice by property, unit type, or channel.
VBA or Office Scripts: Automate repetitive tasks like monthly lease escalations or standardized owner reports.
Data integrity: Data validation, conditional formatting, named ranges, and protection keep errors at bay.
Templates: Reusable pro formas, renewal calculators, and KPI dashboards save hours every cycle.
How to Display Excel Skills on Your Resume
5. AppFolio
AppFolio is a cloud platform for marketing, leasing, screening, payments, maintenance, and reporting—built to keep leasing moving without juggling tools.
Why It's Important
It shortens time-to-lease, centralizes communication, and delivers live financials. Tenants feel heard; owners see what matters.
How to Improve AppFolio Skills
Automate outreach: Set auto-replies, tour confirmations, and renewal reminders so prospects and residents never wait.
Stronger listings: Use great photos, unit-level amenities, and accurate availability; syndicate broadly and track lead sources.
Sharper reports: Customize leasing KPIs—inquiry-to-tour, tour-to-application, application-to-approval—then schedule delivery.
Mobile-first experience: Applications, payments, and e-signatures should be painless on a phone. Test it yourself.
Screen smart: Configure screening criteria once and apply it consistently to reduce risk and speed decisions.
How to Display AppFolio Skills on Your Resume
6. Negotiation
Negotiation is the give-and-take that lands fair terms—rates, concessions, dates, options—without torching the relationship.
Why It's Important
Better terms, fewer vacancies, happier tenants. It’s the lever that protects revenue while keeping renewals within reach.
How to Improve Negotiation Skills
Do the homework: Know comp rents, current concessions, occupancy targets, and your non-negotiables before the first call.
Build rapport: People say yes to people they trust. Start there.
Ask and listen: Surface what the other side values—timing, parking, flexibility—then trade smart.
Be clear and concise: Plain language, crisp offers, written recaps. No fog.
Use silence: Let proposals sit. Space invites movement.
Close cleanly: Confirm terms, timelines, and next steps in writing to prevent drift.
How to Display Negotiation Skills on Your Resume
7. Customer Relationship Management (CRM)
CRM is the strategy and system for managing prospect and tenant interactions—from first click to renewal and service requests—with the aim of higher satisfaction and lifetime value.
Why It's Important
It keeps communication timely, centralizes conversations and tasks, and boosts renewals by tracking what tenants need and when they need it.
How to Improve Customer Relationship Management (CRM) Skills
Map the journey: Define touchpoints (inquiry, tour, application, move-in, service, renewal) and the messages that fit each one.
Segment smartly: Tailor outreach by property, unit type, budget band, and stage to raise response rates.
SLA discipline: Set response-time targets and monitor them. Fast answers win leasing battles.
Templates and macros: Save time and hit a consistent tone with approved responses and checklists.
Measure churn risk: Track service issues, satisfaction, and rent-to-income red flags ahead of renewal.
Coach the team: Short, recurring training on tone, empathy, and tool use beats one-and-done sessions.
How to Display Customer Relationship Management (CRM) Skills on Your Resume
8. Market Analysis
Market analysis means reading the rental landscape—supply, demand, pricing, absorption, concessions—so your offers land and your units don’t sit.
Why It's Important
With the right comps and trendlines, you set prices that move, pick channels that convert, and plan renewals that stick.
How to Improve Market Analysis Skills
Build a comp set: Track competitors’ rents, fees, unit mix, and concessions. Update it often; markets shift quickly.
Follow local signals: New supply, major employers, transit changes, university cycles—these move demand.
Mine your data: Look at days-on-market, lead sources, and trade-out by unit type to guide adjustments.
Listen to prospects: Tour feedback exposes amenity gaps and price sensitivity faster than reports.
Watch policy and regulation: Rent caps, screening rules, and fee limits change strategy overnight. Stay current.
Use credible reports: Blend third-party market reports with your on-the-ground intel for a balanced view.
How to Display Market Analysis Skills on Your Resume
9. Lease Administration
Lease administration covers the day-to-day mechanics of leases—abstracts, options, escalations, collections, renewals, compliance, and records.
Why It's Important
Clean leases and reliable data prevent missed increases, late renewals, and ugly surprises. Revenue protected, risk lowered.
How to Improve Lease Administration Skills
Centralize documents: One source of truth with version control, critical date tracking, and searchable abstracts.
Automate reminders: Notices for expirations, CPI or fixed escalations, options, and insurance expirations—no manual calendars.
Standardize clauses: Templates for fees, addenda, and renewal language reduce disputes and speed approvals.
Audit routinely: Periodic audits of rent schedules, deposits, and reconciliations catch leakage early.
Stay compliant: Track lease accounting implications (ASC 842/IFRS 16 where applicable) and local legal requirements.
How to Display Lease Administration Skills on Your Resume
10. Propertyware
Propertyware is a platform geared toward single-family and low-density portfolios, tying together leasing, maintenance, accounting, and owner reporting.
Why It's Important
It brings listings, lead tracking, screening, and resident communication into one flow—leaner operations, quicker turns.
How to Improve Propertyware Skills
Automate messaging: Rent reminders, maintenance updates, and renewal offers—scheduled and consistent.
Broaden your reach: Use listing syndication and measure which channels drive qualified applications.
Mobile inspections: Standardized checklists with photos and timestamps reduce disputes and speed turns.
Online apps and screening: Require complete applications and uniform screening to cut delays and bias.
Custom reports: Track occupancy, delinquency, turn times, and lease trade-out by property and owner.
Maintenance coordination: Prioritize by severity and SLA, keep vendors accountable, and close the loop with residents.
How to Display Propertyware Skills on Your Resume
11. Financial Reporting
Financial reporting turns leasing activity into numbers—occupancy, rent roll, concessions, delinquency, lease terms—and packages them for leaders, owners, and auditors.
Why It's Important
Clear reports drive pricing decisions, capital planning, and compliance. No guesswork, just facts you can trust.
How to Improve Financial Reporting Skills
Standardize the pack: Define a monthly set—occupancy, NOI per unit, delinquency aging, leasing funnel metrics, trade-out—so everyone reads the same story.
Automate the close: Scheduled data pulls, reconciliations, and templates reduce errors and speed delivery.
Variance discipline: Explain deltas by rate vs. volume, property vs. mix, and one-time vs. recurring.
Scenario views: Model rate changes, concession shifts, or absorption slowdowns to prepare options.
Compliance awareness: Understand when lease accounting standards (ASC 842/IFRS 16) touch your workstreams.
Visuals that land: Use charts and heatmaps to make trends obvious at a glance.
How to Display Financial Reporting Skills on Your Resume
12. Tenant Screening
Tenant screening evaluates applicants’ credit, criminal background where permitted, rental history, and income to gauge reliability and fit.
Why It's Important
Good screening means fewer evictions, steadier collections, and a safer community. The right tenant saves time and money.
How to Improve Tenant Screening Skills
Write clear criteria: Income-to-rent ratios, credit thresholds, rental history standards—set them up front and apply uniformly.
Verify income and employment: Collect recent pay stubs or bank statements and confirm employment details.
Call prior landlords: Payment timeliness, property care, noise or damage issues, move-out condition—ask directly.
Spot fraud: Watch for edited documents, mismatched employer info, or inconsistent timelines. Use tools that flag anomalies.
Follow the rules: Comply with Fair Housing laws and local screening regulations, and issue proper adverse action notices when required.
Interview with purpose: Short, consistent questions to clarify application gaps—document the answers.
How to Display Tenant Screening Skills on Your Resume
