Top 12 General Worker Skills to Put on Your Resume

In today’s job market, showing a sharp, mixed toolkit on your resume can tip the scales. If you’re aiming for a general worker role, highlight flexibility and practical know-how. These twelve skills are common asks across workplaces—use them to paint a clear, grounded picture of what you can do.

General Worker Skills

1. Microsoft Excel
2. QuickBooks
3. Adobe Photoshop
4. AutoCAD
5. Salesforce CRM
6. Python
7. HTML/CSS
8. WordPress
9. Google Analytics
10. Slack
11. Zoom
12. Trello

1. Microsoft Excel

Microsoft Excel is spreadsheet software for organizing data, running calculations, and turning rows of numbers into something you can act on.

Why It's Important

For a general worker, Excel speeds up tracking, scheduling, simple reporting, and inventory or time logs. Fewer mistakes. Faster answers.

How to Improve Microsoft Excel Skills

1. Learn core formulas: SUM, AVERAGE, COUNTIF, XLOOKUP, IF, and TEXT functions cover most day-to-day needs.

2. Use Tables: Convert ranges to Tables for cleaner formatting, easy filtering, and structured references.

3. Get faster with shortcuts: Copy, fill, navigate, and format without the mouse when possible.

4. Visualize clearly: Build simple charts; mind labels, scales, and clutter. Sparklines help for quick trend checks.

5. Pivot Tables and Power Query: Summarize large sets quickly; clean and combine data without manual rework.

6. Data validation and conditional formatting: Prevent bad inputs and flag outliers before they snowball.

How to Display Microsoft Excel Skills on Your Resume

2. QuickBooks

QuickBooks handles bookkeeping tasks like invoicing, expense tracking, bank feeds, payroll, and basic reporting.

Why It's Important

Clear records keep operations steady. QuickBooks reduces errors, speeds payroll and payments, and keeps managers in the loop without manual spreadsheets.

How to Improve QuickBooks Skills

1. Set up properly: Build a clean chart of accounts, use classes/locations if needed, and match settings to how the work actually runs.

2. Automate the routine: Use bank rules and recurring transactions to shrink repetitive entry.

3. Reconcile monthly: Bank and credit card reconciliations catch issues early and protect accuracy.

4. Customize forms and dashboards: Surface only what matters—fewer clicks, fewer mistakes.

5. Protect the file: Regular backups (for Desktop), role-based access, and two-factor authentication where available.

How to Display QuickBooks Skills on Your Resume

3. Adobe Photoshop

Adobe Photoshop edits and refines images—everything from quick touch-ups to layered graphics and marketing assets.

Why It's Important

Even in hands-on roles, basic image work pops up: signage, simple flyers, product shots, instruction visuals. Clean images communicate faster than long text.

How to Improve Adobe Photoshop Skills

1. Layers and masks first: Non-destructive edits give you freedom to tweak without starting over.

2. Selections that stick: Lasso, Quick Selection, and Select Subject save hours if you practice.

3. Text and shape basics: Consistent fonts, alignment, and spacing carry a professional look.

4. Adjustment layers: Levels, Curves, Hue/Saturation—gentle, controlled corrections.

5. Templates and presets: Build repeatable layouts for labels, posters, or social posts to move fast.

How to Display Adobe Photoshop Skills on Your Resume

4. AutoCAD

AutoCAD is drafting software for precise 2D and 3D drawings—layouts, fixtures, parts, and construction details.

Why It's Important

When projects depend on exact measurements and revisions, clean drawings cut misunderstandings, rework, and downtime.

How to Improve AutoCAD Skills

1. Core commands: LINE, OFFSET, TRIM/EXTEND, MIRROR, FILLET, and properties. Speed first, polish second.

2. Blocks, layers, and styles: Standardize. Dynamic blocks and layer discipline keep files tidy.

3. External references (Xrefs): Reference shared plans instead of copying—updates flow through.

4. Annotation scaling: Consistent dimensions and text at any scale without guesswork.

5. Templates: Title blocks, plot styles, and standards baked in so every new drawing starts right.

How to Display AutoCAD Skills on Your Resume

5. Salesforce CRM

Salesforce CRM tracks contacts, jobs, service requests, and workflows so teams see the same truth and nothing falls through the cracks.

Why It's Important

Shared data, fewer duplicate efforts, clearer next steps. Better follow-up with customers and vendors, faster handoffs between teams.

How to Improve Salesforce CRM Skills

1. Tailor the setup: Fields, page layouts, and record types should mirror your process—keep it lean.

2. Automate with Flow: Replace manual updates and aging Process Builder flows with record-triggered Flows.

3. Keep data clean: Deduplicate and validate inputs; lock in picklists where free text causes chaos.

4. Useful reports and dashboards: Track the few metrics that drive decisions—ageing tasks, open work orders, response times.

5. Train and review: Short, hands-on sessions and a feedback loop after each release keep adoption high.

How to Display Salesforce CRM Skills on Your Resume

6. Python

Python is a general-purpose programming language that’s friendly to beginners and powerful for automation, data tasks, and quick tools.

Why It's Important

Automate the boring stuff—rename files, parse logs, clean spreadsheets, generate simple reports. Minutes saved stack up.

How to Improve Python Skills

1. Write daily, small scripts: Automate one tiny task at a time—file moves, CSV cleanups, email summaries.

2. Use the standard library: pathlib, csv, json, datetime carry you far without extra packages.

3. Structure projects: Virtual environments, clear folder layouts, and comments for future you.

4. Handle errors gracefully: Try/except blocks and logging so scripts fail loudly and helpfully.

5. Pick a few libraries: pandas for data, openpyxl for Excel, requests for APIs—no need to learn everything.

How to Display Python Skills on Your Resume

7. HTML/CSS

HTML structures web content; CSS styles it. Together they shape pages, emails, and internal portals.

Why It's Important

Even light edits—updating a notice, fixing a layout hiccup, adjusting a landing page—go smoother when you know the basics.

1. Communication: Clear, accessible content is easier to read and maintain.
2. Awareness: Understand how pages are built so requests and fixes are realistic.
3. Versatility: Tweak content without waiting in a long queue.

How to Improve HTML/CSS Skills

1. Nail the fundamentals: Semantic HTML tags, proper nesting, and CSS selectors that target cleanly.

2. Responsive habits: Flexible layouts, media queries, and fluid images so pages behave on any screen.

3. Keep it tidy: Reusable classes, consistent naming, and comments that explain why—not just what.

4. Test in the browser: DevTools for inspecting, tweaking styles live, and spotting cascade issues.

5. Accessibility: Alt text, contrast, focus states, and keyboard navigation matter for everyone.

How to Display HTML/CSS Skills on Your Resume

8. WordPress

WordPress powers websites through themes, plugins, and the block editor—no coding required for most day-to-day updates.

Why It's Important

Need a simple site, a landing page, or quick edits? WordPress lets non-specialists publish and maintain content without waiting on a developer.

How to Improve WordPress Skills

1. Block and site editor: Get comfortable with blocks, patterns, and the site editor for consistent layouts.

2. Speed matters: Caching, image compression (WebP if possible), and minimal plugins keep pages quick.

3. Security basics: Strong passwords, two-factor authentication, timely updates, and least-privilege user roles.

4. SEO hygiene: Clear titles, headings, alt text, internal links, and mobile-friendly pages.

5. Safe updates: Test major theme/plugin changes in staging when you can; keep backups handy.

How to Display WordPress Skills on Your Resume

9. Google Analytics

Google Analytics (GA4) tracks how people use your site or app—what they view, where they drop off, which actions convert.

Why It's Important

Decisions beat guesses. Analytics shows what works, what doesn’t, and where to focus effort.

How to Improve Google Analytics Skills

1. Confirm GA4 setup: Event-based tracking, not just pageviews. Define key conversions that match real goals.

2. Use Explorations: Build funnels and pathing to see where users stall.

3. Segment smartly: Compare new vs. returning, mobile vs. desktop, or traffic sources to spot patterns.

4. Dashboards that matter: Share a short set of KPIs—conversion rate, top pages, bounce problem areas.

5. Filter internal traffic: Keep your own visits out so the numbers tell the truth.

How to Display Google Analytics Skills on Your Resume

10. Slack

Slack is team messaging with channels, threads, voice huddles, and file sharing—work conversations without the email sprawl.

Why It's Important

Faster answers, fewer meetings, and searchable context. Everyone sees what they need, when they need it.

How to Improve Slack Skills

1. Notifications on your terms: Mentions and keywords only, quiet hours when you need focus.

2. Threads and naming: Use threads for side topics; name channels clearly so info is findable.

3. Shortcuts and search: Keyboard shortcuts to move fast; filters and modifiers to find the one message that matters.

4. Integrations: Connect calendars, file storage, or trackers so updates land where people look.

5. Light workflows: Simple forms and automations for requests or check-ins reduce back-and-forth.

How to Display Slack Skills on Your Resume

11. Zoom

Zoom handles video meetings, calls, and webinars—join from a phone, a laptop, anywhere with a signal.

Why It's Important

Training, coordination, quick check-ins—distributed teams keep moving without travel or bottlenecks.

How to Improve Zoom Skills

1. Stable setup: Strong connection, working mic and camera, and a quiet backdrop. Headsets help more than you’d think.

2. Master the controls: Mute, screen share, record (with permission), reactions, and breakout rooms for group work.

3. Etiquette and clarity: Camera framing, lighting in front of you, concise speaking, and chat for links or follow-ups.

4. Security basics: Waiting rooms, meeting passwords, and only the host shares when needed.

5. Keep it current: Update the app periodically for bug fixes and new features.

How to Display Zoom Skills on Your Resume

12. Trello

Trello organizes work into boards, lists, and cards—simple, visual task management that teams can pick up fast.

Why It's Important

Everyone sees what’s in progress, what’s blocked, and what’s done. Less chasing, more doing.

How to Improve Trello Skills

1. Clear structure: Use lists like To Do, Doing, Done—or tailor them to your flow. Simple wins.

2. Labels and checklists: Quick scanning, fewer missed steps.

3. Butler automation: Auto-assign, move cards on triggers, and schedule recurring tasks.

4. Templates: Standardize common processes—onboarding, maintenance, event prep.

5. Power-Ups thoughtfully: Add only what helps—calendars, files, time tracking—so boards stay lean.

How to Display Trello Skills on Your Resume