Top 12 Front of House Manager Skills to Put on Your Resume

A compelling resume for a Front of House Manager position showcases a unique blend of interpersonal, operational, and leadership skills, essential for orchestrating a welcoming and efficient restaurant atmosphere. Highlighting these top skills not only demonstrates your capability to manage the front-of-house operations effectively but also sets you apart as a candidate who can elevate the dining experience and drive business success.

Front of House Manager Skills

1. OpenTable
2. TouchBistro
3. Customer Service
4. POS Systems
5. Reservation Management
6. Staff Training
7. Conflict Resolution
8. Sales Analysis
9. Inventory Control
10. Event Planning
11. Health Regulations
12. Team Leadership

1. OpenTable

OpenTable is a real-time online reservation and table management system designed to help streamline restaurant operations, manage bookings, guest preferences, and dining experiences, facilitating efficient front-of-house management.

Why It's Important

OpenTable is crucial for Front of House Managers as it streamlines reservation management, enhances guest experience through easy booking and table management, and provides valuable insights on customer preferences, aiding in personalized service and operational efficiency.

How to Improve OpenTable Skills

To improve OpenTable from a Front of House Manager's perspective, consider these strategies:

1. Enhance Training: Ensure all staff are proficient in using OpenTable features through regular training sessions. This includes booking management, customer preferences, and seating arrangements.

2. Leverage Data Analytics: Use OpenTable's analytics tools to understand dining patterns, peak times, and customer preferences. Tailor marketing and operational strategies accordingly.

3. Personalize Guest Experience: Utilize OpenTable's CRM features to personalize guest experiences. Record guest preferences and special occasions for tailored services.

4. Optimize Table Management: Implement OpenTable's table management solutions to maximize seating efficiency and reduce wait times.

5. Engage with Reviews: Actively respond to and engage with guest reviews on the platform to build rapport and address any issues promptly.

6. Promote Online Booking: Encourage guests to book through OpenTable by linking to your OpenTable profile on your website and social media platforms, highlighting the convenience and benefits.

7. Offer Special Promotions: Utilize OpenTable's platform to create and offer special promotions during off-peak hours or for special events to attract more diners.

Implementing these strategies will not only enhance the efficiency of your Front of House operations but also improve the overall guest experience.

How to Display OpenTable Skills on Your Resume

2. TouchBistro

TouchBistro is an iPad-based point of sale (POS) system designed for restaurants, which assists front-of-house managers in streamlining operations, managing tables, processing payments, and improving customer service efficiency.

Why It's Important

TouchBistro is important for a Front of House Manager because it streamlines table management, improves order accuracy, enhances staff coordination, and provides real-time sales analytics, optimizing restaurant operations and customer experience.

How to Improve TouchBistro Skills

To improve TouchBistro for a Front of House Manager, consider the following concise strategies:

1. Staff Training: Ensure all front-of-house staff are thoroughly trained on TouchBistro's features. Utilize TouchBistro's training resources to enhance employee proficiency.

2. Customize Layouts: Tailor the table layout within TouchBistro to mirror your restaurant's physical setup for easier management. Refer to the Layout Customization Guide for step-by-step instructions.

3. Feedback System: Implement a feedback system using TouchBistro to gather real-time customer feedback, enabling quick service adjustments. Explore TouchBistro's Customer Feedback Tool for setup and best practices.

4. Integrate Add-Ons: Utilize TouchBistro's add-ons and integrations like reservation and loyalty programs to streamline operations and enhance customer experience.

5. Regular Updates: Ensure TouchBistro is always updated to the latest version to take advantage of new features and improvements. Check the Update Guide for how to keep your system current.

6. Performance Analysis: Use TouchBistro’s reporting tools to analyze front-of-house performance and identify areas for improvement. Learn more through the Reporting and Analytics Guide.

Implementing these strategies can significantly enhance the efficiency and effectiveness of front-of-house operations with TouchBistro.

How to Display TouchBistro Skills on Your Resume

3. Customer Service

Customer service is the support and assistance provided to customers before, during, and after their purchase to ensure they have an easy and enjoyable experience with a company's products or services. For a Front of House Manager, it involves managing staff to ensure high-quality interactions with customers, resolving issues, and maintaining a welcoming environment.

Why It's Important

Customer service is crucial for a Front of House Manager because it directly impacts customer satisfaction, loyalty, and the establishment's reputation, ultimately influencing repeat business and revenue.

How to Improve Customer Service Skills

Improving customer service, especially for a Front of House Manager, involves several key steps:

1. Train Staff: Ensure all staff are well-trained in customer service skills. Focus on communication, problem-solving, and product knowledge. Customer Service Training

2. Feedback Loop: Establish a feedback loop with customers to understand their needs and expectations better. Use surveys or direct feedback mechanisms. Gathering Customer Feedback

3. Empower Employees: Empower your staff to make decisions that favor the customer experience. This encourages responsibility and a proactive approach. Empowering Employees

4. Technology Utilization: Leverage technology to streamline operations and enhance the customer experience. This could include table reservation systems or customer relationship management (CRM) software. CRM Software

5. Personalize Experiences: Personalize customer interactions to make them feel valued and unique. This could be as simple as remembering regular customers' names or preferences. Personalizing Customer Experience

6. Respond Promptly: Ensure customer inquiries and complaints are addressed promptly and efficiently. Time is of the essence in customer service. Importance of Response Time

By focusing on these areas, a Front of House Manager can significantly enhance the level of customer service offered, leading to improved customer satisfaction and loyalty.

How to Display Customer Service Skills on Your Resume

4. POS Systems

A POS (Point of Sale) system is a digital platform that manages sales, inventory, and customer transactions in real-time, crucial for a Front of House Manager to efficiently oversee restaurant or retail operations, streamline service, and enhance customer experience.

Why It's Important

For a Front of House Manager, POS systems are crucial because they streamline operations by managing orders, payments, and inventory in real-time, enhancing customer service efficiency and accuracy.

How to Improve POS Systems Skills

Improving POS systems for a Front of House Manager involves enhancing efficiency, user experience, and data management. Here are concise strategies:

1. Upgrade Hardware: Invest in modern, responsive POS terminals that support touch screens and mobile devices for faster service. Square offers intuitive, hardware options suitable for various service environments.

2. Integrate with Other Systems: Ensure your POS can communicate with inventory, accounting, and CRM systems for seamless operations. Toast POS specializes in integrating various aspects of restaurant management.

3. Implement Training Programs: Regularly train staff on POS features and updates to improve efficiency and reduce errors. Lightspeed offers comprehensive training resources for its users.

4. Enhance Security Features: Upgrade to a POS system that offers advanced security features to protect against fraud and breaches. Shopify POS is known for its robust security measures.

5. Utilize Data Analytics: Choose a POS with built-in analytics for real-time insights into sales patterns, inventory needs, and customer preferences. Revel Systems provides detailed analytics for informed decision-making.

6. Offer Flexible Payment Options: Incorporate a POS system that accepts various payment methods, including mobile payments, to improve customer experience. Square again is notable for its wide range of accepted payment methods.

7. Streamline the Customer Experience: Implement features like mobile ordering, tableside payments, and digital receipts to enhance the dining experience. Toast POS offers solutions tailored to improving customer service.

By focusing on these areas, Front of House Managers can significantly enhance the functionality and efficiency of their POS systems, leading to better customer service, streamlined operations, and increased profitability.

How to Display POS Systems Skills on Your Resume

5. Reservation Management

Reservation management involves the process of organizing, allocating, and overseeing bookings for services or events, ensuring optimal utilization of resources and enhancing customer satisfaction. For a Front of House Manager, it entails managing table or space reservations, coordinating with staff, and adjusting allocations as needed to accommodate guest needs and preferences, while maximizing occupancy and efficiency.

Why It's Important

Reservation management is crucial for a Front of House Manager because it ensures optimal seating allocation, maximizes dining room capacity, improves guest satisfaction by reducing wait times, and enhances operational efficiency by enabling better staff and inventory planning.

How to Improve Reservation Management Skills

Improving reservation management involves optimizing booking processes, enhancing guest experiences, and ensuring efficient table utilization. As a Front of House Manager, focus on:

1. Implementing a Robust Reservation System: Adopt a reliable reservation software that streamlines bookings, manages no-shows, and analyzes trends for better forecasting.

2. Training Staff: Ensure your team is well-trained on the reservation system and customer service practices to handle peak times and special requests efficiently.

3. Maximizing Table Turnover: Use strategies like table management tools within your reservation system to reduce wait times and increase turnover without sacrificing guest satisfaction.

4. Personalizing Guest Experience: Collect guest preferences and special occasion notes through your reservation platform to personalize service, enhancing loyalty and repeat business.

5. Managing No-Shows and Cancellations: Implement policies that minimize their impact, such as reminder calls or texts and charging a nominal fee for no-shows, detailed in your reservation policy.

6. Analyzing and Adapting: Regularly review reservation data to identify trends, adjust staffing levels, and refine your booking strategy accordingly.

By focusing on these areas and leveraging the right technology, you can significantly improve your reservation management process, leading to smoother operations and enhanced guest satisfaction.

How to Display Reservation Management Skills on Your Resume

6. Staff Training

Staff training, in the context of a Front of House Manager, involves instructing and preparing front-of-house team members (such as hosts, servers, and bartenders) on customer service, restaurant policy, and operational procedures to ensure efficient service and positive guest experiences.

Why It's Important

Staff training is crucial for a Front of House Manager because it ensures team members are skilled, knowledgeable, and confident in their roles, leading to improved customer service, smoother operations, and enhanced overall dining experience for guests.

How to Improve Staff Training Skills

Improving staff training, especially for a Front of House (FOH) Manager, involves a strategic approach focusing on both the skills necessary for excellent customer service and the management competencies required to lead a team effectively. Here’s a concise guide:

1. Identify Specific Goals: Clearly define what successful training looks like. Set specific, measurable objectives for both technical skills and soft skills. Goal-Setting Techniques

2. Blend Learning Methods: Combine online courses, in-person workshops, and hands-on training to accommodate different learning styles. Utilize resources like ServSuccess for industry-specific training.

3. Implement Cross-Training: Cross-training helps staff understand various roles, fostering empathy and teamwork. It also ensures operational flexibility. Benefits of Cross-Training

4. Use Technology: Leverage technology for training purposes. Apps and online platforms can make learning more accessible and engaging. Toast POS Training offers specialized tools for the restaurant industry.

5. Feedback Mechanism: Establish a continuous feedback system. Regularly assess progress and address gaps. Tools like SurveyMonkey can facilitate anonymous feedback.

6. Mentorship Programs: Pairing new staff with experienced mentors can accelerate learning and integration into the team. Benefits of Mentorship

7. Incentivize Learning: Motivate staff to engage in training by offering incentives for completed courses or demonstrated improvements in performance. Incentivizing Employees

8. Regularly Update Training Material: The hospitality industry evolves constantly; ensure training materials reflect the latest trends, technologies, and best practices. Updating Training Programs

By focusing on these strategies, a Front of House Manager can significantly enhance the effectiveness of staff training, leading to improved customer satisfaction and operational efficiency.

How to Display Staff Training Skills on Your Resume

7. Conflict Resolution

Conflict resolution, in the context of a Front of House Manager, involves the process of identifying, addressing, and resolving disputes or disagreements among staff, customers, or between staff and customers, to ensure a positive and efficient dining experience.

Why It's Important

Conflict resolution is crucial for a Front of House Manager as it ensures a harmonious and efficient environment, essential for delivering exceptional customer service, maintaining team morale, and safeguarding the establishment's reputation.

How to Improve Conflict Resolution Skills

Improving conflict resolution, especially for a Front of House Manager, involves several key strategies:

1. Active Listening: Ensure all parties feel heard by summarizing their points and acknowledging their feelings. Active Listening Techniques

2. Empathy: Demonstrate understanding and compassion for each individual's situation. Empathy in the Workplace

3. Clear Communication: Use “I” statements to express concerns without blaming. Provide clear, direct feedback. Effective Communication Skills

4. Problem-Solving: Work together to identify a mutually satisfactory solution. Problem-Solving Strategies

5. Mediation Skills: When necessary, act as a neutral third party to help mediate disputes. Introduction to Mediation

6. Follow-Up: Ensure the resolution is implemented and check-in with all parties involved to address any further issues. The Importance of Follow-Up

By integrating these practices, a Front of House Manager can effectively navigate and resolve conflicts, leading to a more harmonious and productive work environment.

How to Display Conflict Resolution Skills on Your Resume

8. Sales Analysis

Sales analysis, for a Front of House Manager, involves examining sales data to understand trends, customer preferences, and product performance, enabling informed decisions on service improvement, menu adjustments, and promotional strategies to enhance customer satisfaction and business profitability.

Why It's Important

Sales analysis is crucial for a Front of House Manager as it helps optimize dining experiences, menu offerings, and staff allocation, directly impacting customer satisfaction and profitability.

How to Improve Sales Analysis Skills

Improving sales analysis for a Front of House Manager involves several concise steps aimed at understanding, predicting, and enhancing sales performance. Here’s a brief guide:

1. Leverage Data Analytics Tools: Use POS systems and CRM software to gather and analyze sales data efficiently.
2. Identify Key Performance Indicators (KPIs): Focus on metrics such as average transaction size, table turnover rates, and customer satisfaction scores. Resources like KPI.org can help identify relevant KPIs.
3. Competitive Analysis: Regularly examine competitors’ strategies and performance. Tools like SEMrush provide insights into competitors' online strategies.
4. Customer Feedback: Utilize platforms like SurveyMonkey for customer surveys to understand their needs and preferences better.
5. Training and Development: Invest in staff training to improve service quality. Online platforms like Udemy offer courses in customer service and sales techniques.
6. Forecasting: Use historical data and predictive analytics to forecast future sales trends. Forecast Pro is a tool designed for accurate sales forecasting.
7. Promotions and Marketing: Analyze the impact of different marketing strategies and promotions on sales. Tools like Google Analytics can measure the success of online campaigns.

By implementing these strategies and utilizing relevant tools, Front of House Managers can enhance their sales analysis, ultimately leading to improved decision-making and business outcomes.

How to Display Sales Analysis Skills on Your Resume

9. Inventory Control

Inventory control, for a Front of House Manager, involves tracking and managing the supply and usage of goods and materials (like dining essentials, beverages, and cleaning supplies) to ensure availability, minimize waste, and control costs while maintaining the quality of customer service.

Why It's Important

Inventory control is crucial for a Front of House Manager as it ensures the availability of necessary items for service, helps manage costs by avoiding overstocking or wastage, and contributes to customer satisfaction by preventing shortages of menu items or service materials.

How to Improve Inventory Control Skills

Improving inventory control involves organizing, monitoring, and managing stock levels efficiently to meet customer demand without overstocking. As a Front of House Manager, focus on these key strategies:

1. Implement an Inventory Management System: Use technology to track stock levels in real-time. Consider systems like Square or Shopify.

2. Conduct Regular Audits: Regularly compare physical stock counts with system records to ensure accuracy. Inventory audits are critical for maintaining correct stock levels.

3. Forecast Demand: Analyze sales data to predict future demand. Tools like Forecastly can help in making accurate predictions.

4. Set Reorder Points: Determine the minimum stock level at which a reorder is triggered. This reorder point formula guide helps in setting it accurately.

5. Train Your Team: Ensure all staff are trained on inventory management practices. Training can significantly reduce errors and improve efficiency.

6. Collaborate with Suppliers: Maintain good relationships with suppliers for better order flexibility and reliability. Supplier collaboration can lead to more favorable terms and help in managing stock levels effectively.

By focusing on these areas, you can enhance inventory control, reduce costs, and improve customer satisfaction.

How to Display Inventory Control Skills on Your Resume

10. Event Planning

Event planning, in the context of a Front of House Manager, involves organizing and coordinating all aspects of events held at the venue, including logistics, staffing, guest services, and layout to ensure a seamless and positive experience for attendees.

Why It's Important

Event planning is crucial for a Front of House Manager as it ensures seamless coordination and execution of services, enhancing guest experience, and efficiently managing resources and staff to meet the event's specific needs.

How to Improve Event Planning Skills

Improving event planning, especially from a Front of House Manager perspective, involves enhancing communication, organization, and guest experience. Here's a concise guide:

1. Enhance Communication: Establish clear, ongoing communication channels between all team members and vendors. Use collaboration tools like Slack for real-time updates and Trello for task management.

2. Leverage Technology: Utilize event management software like Eventbrite for ticketing and registration, and Social Tables for layout planning and guest management.

3. Focus on Guest Experience: Ensure the event flows smoothly for guests from arrival to departure. Implement feedback tools like SurveyMonkey to gather post-event insights for continuous improvement.

4. Training Staff: Regularly train your staff on customer service and emergency procedures. Online platforms like LinkedIn Learning offer courses on various aspects of event management and hospitality.

5. Sustainability Practices: Implement eco-friendly practices to enhance the event's reputation. Resources like Green Event Guide from the EPA can provide valuable insights.

By focusing on these areas, Front of House Managers can significantly improve the quality and success of their events.

How to Display Event Planning Skills on Your Resume

11. Health Regulations

Health regulations, in the context of a Front of House Manager, refer to the set of mandatory guidelines and practices related to cleanliness, food safety, and public health that must be adhered to within the establishment to ensure the well-being of customers and staff.

Why It's Important

Health regulations are crucial for a Front of House Manager to ensure the safety and well-being of both customers and staff by preventing the spread of foodborne illnesses and maintaining a clean, hygienic environment. Compliance also protects the establishment's reputation and avoids legal penalties.

How to Improve Health Regulations Skills

Improving health regulations, especially for a Front of House Manager, involves a multi-faceted approach focusing on training, compliance, and continuous improvement. Here's a brief guide:

1. Training: Ensure all staff undergo regular health and safety training, focusing on the latest regulations and best practices. Incorporate role-specific scenarios for more effective learning.

2. Compliance: Regularly review and update your establishment's policies to align with current health regulations. This includes food handling, cleanliness, and customer interaction protocols.

3. Continuous Improvement: Implement a feedback loop with staff and customers to identify areas for improvement. Use tools like the CDC's Health Inspections guide for self-assessment and continuous enhancement.

4. Technology Utilization: Adopt technology solutions for sanitation and safety management, such as digital checklists and sensor-based monitoring for cleanliness and health compliance.

5. Engagement: Engage with local health departments and industry associations for updates on health regulations and access to resources and training programs.

By focusing on these areas, a Front of House Manager can improve health regulations adherence, ensuring a safe environment for both staff and customers.

How to Display Health Regulations Skills on Your Resume

12. Team Leadership

Team leadership, particularly for a Front of House Manager, involves guiding, coordinating, and motivating the front-of-house staff to ensure exceptional service delivery, while efficiently managing operational challenges and enhancing the overall customer experience.

Why It's Important

Team leadership is crucial for a Front of House Manager as it ensures effective coordination, high-quality customer service, and a positive work environment, ultimately leading to enhanced customer satisfaction and business success.

How to Improve Team Leadership Skills

Improving team leadership, particularly for a Front of House Manager, requires a focus on communication, motivation, and organizational skills. Here are concise strategies:

1. Enhance Communication: Practice clear, compassionate, and consistent communication. Use tools and meetings to stay connected with your team. MindTools offers strategies for effective communication.

2. Motivate Your Team: Recognize and reward your team's efforts. Tailor motivational strategies to individual team members. Harvard Business Review provides insights into team motivation.

3. Develop Organizational Skills: Efficiently manage time and resources. Implement systems for smooth operations. ASAE recommends ways to improve organizational skills.

4. Foster a Positive Work Environment: Build a culture of respect, support, and collaboration. Forbes discusses creating a positive work environment.

5. Lead by Example: Demonstrate the work ethic, attitude, and professionalism you expect from your team. Inc. highlights the importance of leading by example.

Focusing on these areas can significantly improve leadership effectiveness in a front-of-house management role.

How to Display Team Leadership Skills on Your Resume