Front of House Manager Resume Examples

Essential Components for a Front of House Manager's Resume

A Front of House Manager's resume is a critical tool that showcases their expertise, experience, and qualifications in managing the customer-facing aspects of a hospitality business. It's imperative to craft this document thoughtfully, ensuring it reflects the key attributes necessary for the role, such as exceptional customer service, leadership excellence, and a deep understanding of operational management.

The resume should be organized into distinct sections, each highlighting a different aspect of the candidate's professional profile. Each section must contain specific details that capture the attention of hiring managers.

In the following sections, we'll delve into the components that should be included in a Front of House Manager's resume, their significance, and tips for making them stand out.

1. Contact Information

Contact Information is crucial for a Front of House Manager's resume. It should be prominently placed at the top of the resume, allowing potential employers to easily reach out for interviews or job offers.

Typically, contact information includes your full name, phone number, and a professional email address. Ensure your email address is professional, ideally incorporating your first and last names. Refrain from using nicknames or unprofessional terms.

In today's digital age, adding your LinkedIn profile URL can be beneficial if you have one. LinkedIn is a widely-used professional networking platform that can showcase more of your skills, endorsements, and recommendations.

• It's not always necessary to include your home address on modern resumes unless requested by the employer.
• However, mentioning your city or region can be advantageous if the job requires local candidates or involves relocation.

Remember: The purpose of providing contact information is to facilitate effortless communication with employers, so verify the accuracy of this section before distributing your resume.

2. Professional Summary or Objective Statement

The Professional Summary or Objective Statement is a pivotal element at the top of the resume, serving as an introduction to your professional narrative. It should be concise, spanning three to five sentences, and succinctly convey your career aspirations, core competencies, experiences, and suitability for the role.

For a Front of House Manager position, this statement should highlight your leadership abilities, customer service expertise, problem-solving skills, and experience in managing front-of-house operations in a restaurant or similar environment. It's also beneficial to mention specific accomplishments, such as enhancing customer satisfaction or streamlining operations.

Note: Hiring managers often skim resumes due to time constraints. Therefore, this section must be engaging enough to capture their interest and encourage further reading. A well-crafted professional summary or objective statement can set the tone for your entire resume and significantly increase your chances of securing an interview.

Example:

"Seasoned Front of House Manager with over a decade of experience in upscale dining establishments. Demonstrated success in leading teams to deliver exceptional customer service and maintain efficient operations. Eager to leverage my expertise in a challenging managerial role."

This statement clearly communicates the candidate's offerings and career objectives.

Related: Top Front of House Manager Resume Objective Examples

3. Work Experience and Achievements

The "Work Experience and Achievements" section is where you can showcase your proficiency in managing front-of-house duties and the significant accomplishments from your previous roles.

Detail your relevant past positions, starting with the most recent. For each role, list the company name, your title, dates of employment, and a brief description of your responsibilities.

As a Front of House Manager, you may have been responsible for overseeing the establishment, creating staff schedules, training new employees, establishing customer service protocols, or addressing customer grievances. Use dynamic verbs like 'managed,' 'coordinated,' 'trained,' or 'implemented' to describe these tasks.

Don't just enumerate duties—also highlight your achievements. For instance, you might have improved customer satisfaction, reduced wait times, or enhanced team efficiency. Whenever possible, quantify these successes with figures or percentages, such as "Increased customer satisfaction by 20% within six months."

By discussing both responsibilities and achievements, you provide potential employers with a comprehensive view of your capabilities as a Front of House Manager. It illustrates not only your actions but also their positive impact on the business, distinguishing you from other applicants.

Customize this section to align with the job listing's requirements. Highlighting experiences that closely match the employer's needs can significantly bolster your chances of being called for an interview.

4. Skills Relevant to the Job

The "Skills Relevant to the Job" section is essential, showcasing your specific talents that are pertinent to the position. This section should reflect the job description and requirements outlined by the employer. Here are some key skills for a Front of House Manager:

1. Customer Service Skills: As the first point of contact, excellent customer service skills are crucial, including active listening, empathy, patience, conflict resolution, and effective communication.
2. Leadership and Management Skills: The role requires overseeing staff, necessitating strong leadership and management abilities, such as team motivation, conflict resolution, decision-making under pressure, and providing constructive feedback.
3. Organizational Skills: Managing reservations and seating arrangements, especially during peak times, demands exceptional organizational capabilities.
4. Problem-Solving Skills: The ability to swiftly address unexpected issues, from customer complaints to staffing shortages or equipment malfunctions, is invaluable.
5. Communication Skills: Clear communication with both staff and customers is vital to ensure everyone understands their roles and expectations.
6. Attention to Detail: Noticing when the dining area requires attention or remembering regular customers' preferences can significantly enhance customer satisfaction.
7. Multitasking Abilities: The capacity to handle multiple tasks simultaneously without compromising quality or efficiency is crucial in fast-paced environments like restaurants or hotels.
8. Knowledge of Health & Safety Regulations: Familiarity with health codes and safety standards ensures the establishment maintains high levels of cleanliness and safety.

Providing concrete examples of how you've applied these skills can strengthen your resume—rather than merely listing them, offer context that demonstrates your proficiency in these areas.

Related: Front of House Manager Skills: Definition and Examples

5. Education and Certifications

The "Education and Certifications" section is a fundamental part of a Front of House Manager's resume, highlighting your academic background, vocational training, and certifications that qualify you for the role.

Employers often prefer candidates with a college degree in hospitality management or a related field. However, degrees in business administration, marketing, or public relations are also applicable due to the managerial and customer-centric nature of the job. If your education includes specific coursework in restaurant management, be sure to mention it.

Certifications can enhance your credibility, such as a Food Safety Manager Certification, which attests to your knowledge of safe food handling practices. Certificates in customer service or hospitality management demonstrate your commitment to the industry and preparedness for the role. Other valuable certifications include Certified Restaurant Supervisor (CRS) or Certified Food and Beverage Executive (CFBE).

If you've completed specialized training courses in conflict resolution, team leadership, or communication skills development, include these as well. These soft skills are instrumental in effectively managing staff and ensuring smooth front-of-house operations.

• Conflict Resolution
• Team Leadership
• Communication Skills Development

Remember, this section is not just about listing your educational achievements and certifications; it's about demonstrating how they equip you with the necessary skills for a Front of House Manager role. Always relate your education and certifications back to their relevance for the job at hand.

Related: Front of House Manager Certifications

6. Leadership and Management Experience

Strong leadership and management skills are imperative for a Front of House Manager, and emphasizing this in your resume is crucial. This involves overseeing staff, ensuring smooth operations, and maintaining customer satisfaction.

Highlight instances where you've demonstrated these skills, such as leading a team in a restaurant or hotel, organizing events or services, or implementing strategies that improved efficiency or customer service.

Include any experience you have in training or mentoring staff members, as a Front of House Manager plays a vital role in employee development. Detailing your experience in problem-solving and decision-making is also important, whether it's handling customer complaints, resolving staff disputes, or making quick decisions during busy periods.

Illustrating your multitasking skills is essential, as the role often requires balancing staff scheduling, managing reservations, and coordinating with suppliers simultaneously.

• Quantify your achievements where possible, such as leading a team of a certain size or enhancing customer satisfaction by a measurable amount.

In summary, the Leadership and Management Experience section should showcase your ability to lead and manage teams effectively, streamline operations, and consistently deliver high customer satisfaction.

7. References or Availability Upon Request

It's advisable to mention references or indicate their availability upon request on a Front of House Manager's resume. This allows prospective employers to verify the details of your resume and gain insights into your work ethic, skills, and competencies from those who have worked closely with you.

In the hospitality industry, where interpersonal skills are paramount, a strong reference can be highly beneficial. Ideally, your references should be former supervisors or colleagues who can vouch for your proficiency in managing front-of-house operations.

It's not necessary to list all your references on your resume. Instead, you can state "References available upon request" at the end of the document. This signals to hiring managers that you have professional contacts ready to endorse your abilities when needed.

However, prepare a separate list of references in advance. Obtain consent from each individual and ensure their contact information is up-to-date. Your reference list should be formatted similarly to your resume and include the following for each reference:

• Name
• Job Title
• Company
• Phone Number
• Email Address
• Relationship to You

Providing references is a critical aspect of the job application process, as it helps establish credibility with potential employers. Choose individuals who can positively attest to your qualifications as a Front of House Manager.