Top 12 Admitting Clerk Skills to Put on Your Resume
In today's competitive job market, standing out as an admitting clerk takes a sharp mix of accuracy, empathy, and steady coordination. The skills below will help you showcase both speed and care on your resume, so hiring teams remember you long after the stack is closed.
Admitting Clerk Skills
- Data Entry
- Microsoft Excel
- Customer Service
- Medical Terminology
- HIPAA Compliance
- Multitasking
- EHR Software
- Insurance Verification
- Scheduling Software
- Typing Speed
- Confidentiality
- Epic Systems
1. Data Entry
Data entry, in the admitting clerk role, means capturing patient demographics, insurance details, and admission data cleanly and quickly into the organization’s system so downstream teams can act without friction.
Why It's Important
Accurate entries drive correct care, correct billing, and correct records. Small errors ripple. Clean data shortens wait times, reduces denials, and keeps clinicians focused on patients—not detective work.
How to Improve Data Entry Skills
To improve data entry as an admitting clerk, try the following:
Strengthen typing fundamentals: Daily practice for speed and accuracy. Focus on touch typing and consistent finger placement.
Use keyboard shortcuts: Learn shortcuts for your EHR and office software to cut clicks and time.
Master your tools: Complete your organization’s EHR training modules and refreshers. Know templates, defaults, and validation rules.
Adopt a verification routine: Read back critical fields (name, DOB, policy ID) before saving. Use two-point verification with patients.
Create checklists: Standardize intake sequences to prevent missed fields and reduce rework.
Minimize interruptions: Batch tasks when possible and finish entries before switching contexts to reduce errors.
How to Display Data Entry Skills on Your Resume
2. Microsoft Excel
Microsoft Excel is a spreadsheet tool for organizing, calculating, and analyzing data—handy for tracking admissions, reconciling reports, and shaping schedules.
Why It's Important
Excel helps an admitting clerk keep information tidy and searchable, generate quick summaries, and spot issues early. Less guesswork, more clarity.
How to Improve Microsoft Excel Skills
Focus on practical features you’ll use daily:
Data entry and formatting: Clean layouts, frozen panes, filters, and conditional formatting for instant readability.
Formulas and functions: SUM, COUNTIF, IF, VLOOKUP/XLOOKUP, TEXT functions for precise calculations and lookups.
PivotTables: Summarize volumes, appointment types, and payer mix in minutes.
Data validation: Limit input options and enforce formats to prevent errors.
Basic macros: Record quick macros for repetitive formatting or report prep.
How to Display Microsoft Excel Skills on Your Resume
3. Customer Service
Customer service for an admitting clerk is the calm welcome, the clear explanation, the steady hand guiding patients and families through arrival, forms, and next steps.
Why It's Important
First impressions set the tone. Compassion coupled with efficiency lowers anxiety, boosts satisfaction, and builds trust in the entire care team.
How to Improve Customer Service Skills
Communicate simply: Avoid jargon. Confirm understanding. Use teach-back for critical instructions.
Show empathy: Acknowledge stress. Offer choices when possible. Maintain warm eye contact.
Stay consistent: Use standardized scripts for insurance and consent explanations while personalizing tone.
Handle escalations: Listen fully, reflect back concerns, and outline one clear next step.
Collect feedback: Note common pain points and share with leadership to improve the process.
How to Display Customer Service Skills on Your Resume
4. Medical Terminology
Medical terminology is the language of diagnoses, procedures, anatomy, and treatments—vital for accurate intake and routing.
Why It's Important
It prevents confusion, speeds communication, and ensures documentation aligns with clinical and billing needs.
How to Improve Medical Terminology Skills
Build daily habits: Learn a handful of prefixes, suffixes, and root words each day; review them weekly.
Use context: Practice with real-world scenarios from your department (orders, referrals, prior auths).
Reference regularly: Keep a concise medical dictionary or internal glossary within reach.
Shadow and ask: Observe clinical staff during handoffs; clarify unfamiliar terms right away.
Drill by specialty: Focus on the terminology most common in your service lines.
How to Display Medical Terminology Skills on Your Resume
5. HIPAA Compliance
HIPAA compliance means protecting patient health information—how it’s collected, viewed, stored, and shared—according to federal rules and your organization’s policies.
Why It's Important
It preserves privacy, prevents breaches, and shields patients and the organization from harm and penalties.
How to Improve HIPAA Compliance Skills
Know the rules: Understand what counts as PHI, where it can be discussed, and with whom.
Secure access: Lock screens, use strong passwords, and never share credentials.
Practice discretion: Speak softly in public areas, confirm identities, and limit details.
Follow minimum necessary: Access only what you need to perform your task.
Handle records safely: Store paper files out of sight; shred when required. Verify recipients before sending faxes or emails.
Report quickly: Escalate suspected breaches immediately per policy.
How to Display HIPAA Compliance Skills on Your Resume
6. Multitasking
For an admitting clerk, multitasking looks like greeting patients, answering calls, finishing entries, and coordinating with departments—without dropping details.
Why It's Important
Admissions move quickly. Juggling well keeps lines short, records clean, and teams in sync.
How to Improve Multitasking Skills
Prioritize ruthlessly: Triage by urgency and impact. Life safety and identity verification first.
Work in mini-batches: Complete a record before switching to the next. Reduce mental thrash.
Set up your workspace: Arrange screens and tools so common tasks are one reach away.
Use checklists: Standard steps for registration, benefits checks, and consent capture.
Protect focus: Silence nonessential alerts during peak times; time-box callbacks.
Take brief resets: Short breaks reduce errors and improve endurance.
How to Display Multitasking Skills on Your Resume
7. EHR Software
EHR software houses patient records, orders, schedules, and billing touchpoints. It’s the hub you live in during admissions.
Why It's Important
Proficiency speeds intake, reduces duplicate work, and helps clinicians see accurate information the moment they need it.
How to Improve EHR Software Skills
Complete formal training: Finish required modules and refreshers; practice in the training environment.
Personalize views: Use favorites, quick picks, and templates to cut steps.
Learn search and filters: Find patients, orders, and coverage details fast without hunting.
Master verification steps: Demographics, coverage, consents, and authorizations—know the exact sequence your organization expects.
Log issues: Share recurring pain points with your super users or IT for workflow tweaks.
How to Display EHR Software Skills on Your Resume
8. Insurance Verification
Insurance verification confirms a patient’s eligibility, benefits, and any preauthorization needs before services begin.
Why It's Important
It prevents claim denials, clarifies patient responsibility, and supports timely, accurate billing.
How to Improve Insurance Verification Skills
Use payer portals and clearinghouses: Verify eligibility, copays, deductibles, and plan limitations in real time.
Confirm details with patients: Name, DOB, subscriber ID, group number, and coordination of benefits.
Call when unclear: For edge cases, contact the payer and document the reference number and representative.
Know authorization rules: Track which services and plans require prior auth and the lead times.
Document thoroughly: Save verification dates, outcomes, and support notes in the record.
Stay current: Keep a quick-reference guide of payer policy changes used by your team.
How to Display Insurance Verification Skills on Your Resume
9. Scheduling Software
Scheduling tools coordinate providers, rooms, equipment, and patients so the right people meet at the right time.
Why It's Important
Good scheduling reduces no-shows, avoids double-booking, and keeps clinical operations humming without chaos.
How to Improve Scheduling Software Skills
Learn templates and rules: Understand visit types, slot lengths, buffers, and overbook policies.
Use holds and waitlists: Fill gaps quickly and offer sooner options when they open.
Enable reminders: Confirm that notifications are sent and documented; verify contact preferences.
Coordinate resources: Tie rooms and equipment to appointment types to prevent conflicts.
Audit regularly: Review next-day and same-day schedules for completeness, authorizations, and prerequisites.
How to Display Scheduling Software Skills on Your Resume
10. Typing Speed
Typing speed is how quickly—and accurately—you can enter text. For admissions, that means less lag and fewer lines.
Why It's Important
Faster, accurate typing shortens registration time, reduces patient frustration, and lowers error rates.
How to Improve Typing Speed Skills
Adopt touch typing: Keep eyes on the screen, not the keyboard.
Practice daily: Short, focused drills emphasizing accuracy before speed.
Refine ergonomics: Neutral wrists, good posture, and a sensible keyboard setup to avoid fatigue.
Set incremental goals: Track WPM and error rate; increase targets gradually.
Learn common phrases: Create shortcuts or text expanders for repeated entries.
How to Display Typing Speed Skills on Your Resume
11. Confidentiality
Confidentiality means guarding patient information so only authorized people see or hear it—no exceptions.
Why It's Important
Trust depends on it. Laws demand it. Your daily workflow should reflect it at every step.
How to Improve Confidentiality Skills
Know policy cold: Review your organization’s confidentiality and privacy procedures regularly.
Control access: Use role-appropriate permissions; verify identities before sharing information.
Protect conversations: Keep voice low in public areas; move sensitive talks to private spaces.
Secure records: Lock screens, store paperwork safely, and dispose of documents properly.
Stay vigilant: Report suspicious access or disclosures immediately.
How to Display Confidentiality Skills on Your Resume
12. Epic Systems
Epic Systems is a widely used EHR platform that supports registration, scheduling, eligibility checks, documentation, and billing workflows.
Why It's Important
Knowing Epic well helps you register patients correctly, capture authorizations, and keep the care team informed without delays.
How to Improve Epic Systems Skills
Complete role-based training: Finish your organization’s Epic courses and practice in a sandbox environment.
Use SmartTools: Leverage SmartTexts, SmartPhrases, and preference lists to speed repetitive tasks.
Streamline workflows: Set up your home tabs, filters, and favorites for the registration and verification steps you use most.
Learn troubleshooting: Recognize common error messages and the quick fixes or escalation paths.
Provide feedback: Share suggestions with super users to refine templates and reduce clicks.
How to Display Epic Systems Skills on Your Resume
