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What does an Office Receptionist do?

Learn all about Office Receptionist duties, skills and much more. Get expert advice on how to become an Office Receptionist.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 3 min read

An office receptionist is the first point of contact for visitors to a business. They are responsible for greeting visitors, answering phone calls, and directing traffic. They may also be responsible for scheduling appointments and maintaining records.

Office Receptionist job duties include:

  • Answer telephones and take messages or forward calls
  • Greet visitors and direct them to the appropriate person or office
  • Schedule appointments and maintain calendars
  • Make travel arrangements for staff
  • Order office supplies and equipment
  • Prepare correspondence and documents
  • Sort and distribute incoming mail
  • Perform data entry and word processing tasks
  • File and maintain records

Office Receptionist Job Requirements

An Office Receptionist typically needs at least a high school diploma, although some jobs may require postsecondary education, and must be proficient in basic office software. Certification is not typically required, although some employers may prefer candidates who have completed a receptionist or administrative assistant program. Previous experience working in an office environment is also helpful. The ability to multitask, stay organized, and communicate effectively are essential skills for an Office Receptionist.

Office Receptionist Skills

  • Communication
  • Organization
  • Multi-tasking
  • Customer service
  • Answering phones
  • Scheduling appointments
  • Greeting visitors
  • Maintaining office supplies
  • Filing
  • Data entry
  • Email

Related: Top Office Receptionist Skills: Definition and Examples

How to become an Office Receptionist

The Office Receptionist is responsible for the first impression of the company. They are in charge of handling incoming calls, greeting visitors, and providing administrative support. The Office Receptionist must be able to multitask and have excellent customer service skills.

If you are interested in becoming an Office Receptionist, here are a few tips:

1. Get a degree in business administration or a related field. This will give you the basic knowledge and skills needed for the job.

2. Take courses in office management and receptionist duties. These will give you specific training for the job.

3. Gain experience by working as an intern or volunteer in an office setting. This will give you a chance to learn the ropes and see if this career is right for you.

4. When you’re ready to apply for jobs, make sure your resume is up-to-date and tailored to the position you’re applying for. Highlight your customer service skills and any experience you have working in an office setting.

5. Once you land a job, be professional and courteous at all times. Remember, you are the face of the company and first impressions matter!

Related: Office Receptionist Resume Example

Related: Office Receptionist Interview Questions (With Example Answers)