What does an Automotive Service Manager do?

Learn all about Automotive Service Manager duties, skills and much more. Get expert advice on how to become an Automotive Service Manager.

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 4 min read

An automotive service manager is responsible for the overall operation of an automotive service department. They oversee the work of automotive service technicians and ensure that all work is performed to the highest standards. They also develop and implement marketing plans to promote the department's services, and manage the department's budget.

Automotive Service Manager job duties include:

  • Hiring and training automotive service technicians and mechanics
  • Planning and assigning work schedules
  • Monitoring technician performance and productivity
  • Addressing employee concerns
  • Maintaining equipment and tools in good working order
  • Ordering parts and supplies as needed
  • Estimating repair costs
  • Developing marketing plans to promote business
  • Building relationships with customers
  • Ensuring compliance with environmental, health, and safety regulations

Automotive Service Manager Job Requirements

An Automotive Service Manager typically has a high school diploma or equivalent, although some jobs may require postsecondary education, and must complete a brief period of on-the-job training. Many employers prefer to hire candidates who have completed a formal automotive service management program at a trade school or community college. Certification from the National Institute for Automotive Service Excellence (ASE) is also helpful in getting hired or promoted. Most Automotive Service Managers have several years of experience working in an auto repair shop, although some may come from a related field such as customer service or management.

Automotive Service Manager Skills

  • Automotive Service Manager Skills

1. Communication

2. Customer Service

3. Organization

4. Management

5. Sales

6. Marketing

7. Automotive Repair

8. Automotive Maintenance

9. Teamwork

10. Time Management

11. Problem Solving

12. Decision Making

Related: Top Automotive Service Manager Skills: Definition and Examples

How to become an Automotive Service Manager

To become an automotive service manager, it is important to have a passion for the automotive industry and a strong desire to lead and motivate a team of technicians. It is also essential to have a strong understanding of the inner workings of a car and be able to effectively communicate with customers. Here are a few tips on becoming an automotive service manager:

1. Get experience working in an auto shop. This will give you first-hand knowledge of the day-to-day operations of an automotive business and allow you to develop important relationships with customers and staff.

2. Take courses or earn a degree in business management. This will give you the skills needed to successfully run an auto shop, including financial management, marketing, and human resources.

3. Develop strong leadership skills. As a manager, you will need to be able to inspire your team to achieve greatness. This means being able to provide clear direction, setting high standards, and holding everyone accountable.

4. Stay up-to-date on industry trends. The automotive industry is constantly evolving, so it’s important that you stay abreast of new technologies and developments. This will allow you to make informed decisions about the direction of your business and keep your customers satisfied.

5. Be prepared to work long hours. Running an auto shop can be a demanding job, so you need to be prepared for long days and occasional nights and weekends. But if you have a passion for the industry, it will all be worth it in the end!

Related: Automotive Service Manager Resume Example

Related: Automotive Service Manager Interview Questions (With Example Answers)