What does an Admitting Representative do?

An admitting representative is responsible for greeting patients and their families, answering questions, and providing information about the hospital. They also collect patient data and insurance information.

Admitting Representative job duties include:

Greet patients and visitors in a professional manner
Answer phone calls and direct them appropriately
Schedule patient appointments
Verify patient insurance coverage
Check patients in for their appointments
Collect co-pays and patient balances
Update patient demographic information
Enter patient information into the electronic medical record
Scan and attach documentation to the patient’s record
Pull medical records for scheduled appointments

Admitting Representative Job Requirements

An Admitting Representative is responsible for greeting patients and visitors, verifying insurance information, and collecting co-payments. They may also schedule appointments and provide general information about the facility to patients and visitors. A high school diploma is typically required for this position, and some employers may prefer candidates who have completed a certified medical administrative assistant program. Previous experience working in a medical office or hospital setting is also helpful.

Admitting Representative Skills

Verbal and written communication
Active listening
Critical thinking
Problem solving
Organizational
Time management
Customer service
Empathy
Patience
Detail oriented
Multi-tasking

How to become an Admitting Representative

The first step to becoming an admitting representative is to obtain a high school diploma or equivalent. Although not required, many employers prefer applicants who have completed some college coursework or have a bachelor’s degree. After completing the necessary education, the next step is to complete on-the-job training. Many hospitals and other healthcare facilities offer this type of training, which can last anywhere from several weeks to several months. Once on-the-job training is complete, the admitting representative will be responsible for greeting patients and visitors, answering phones, collecting patient information, and performing other clerical duties as needed. With experience, an admitting representative may be promoted to a position with more responsibility, such as managing a team of admissions representatives or overseeing the admissions process for a larger healthcare facility.