What does an Admitting Representative do?
Published 3 min read
An admitting representative is responsible for greeting patients and their families, answering questions, and providing information about the hospital. They also collect patient data and insurance information.
Admitting Representative job duties include:
- Greet patients and visitors in a professional manner
- Answer phone calls and direct them appropriately
- Schedule patient appointments
- Verify patient insurance coverage
- Check patients in for their appointments
- Collect co-pays and patient balances
- Update patient demographic information
- Enter patient information into the electronic medical record
- Scan and attach documentation to the patient’s record
- Pull medical records for scheduled appointments
Admitting Representative Job Requirements
An Admitting Representative is responsible for greeting patients and visitors, verifying insurance information, and collecting co-payments. They may also schedule appointments and provide general information about the facility to patients and visitors. A high school diploma is typically required for this position, and some employers may prefer candidates who have completed a certified medical administrative assistant program. Previous experience working in a medical office or hospital setting is also helpful.
Admitting Representative Skills
- Verbal and written communication
- Active listening
- Critical thinking
- Problem solving
- Organizational
- Time management
- Customer service
- Empathy
- Patience
- Detail oriented
- Multi-tasking
Related: Top Admitting Representative Skills: Definition and Examples
How to become an Admitting Representative
The first step to becoming an admitting representative is to obtain a high school diploma or equivalent. Although not required, many employers prefer applicants who have completed some college coursework or have a bachelor’s degree. After completing the necessary education, the next step is to complete on-the-job training. Many hospitals and other healthcare facilities offer this type of training, which can last anywhere from several weeks to several months. Once on-the-job training is complete, the admitting representative will be responsible for greeting patients and visitors, answering phones, collecting patient information, and performing other clerical duties as needed. With experience, an admitting representative may be promoted to a position with more responsibility, such as managing a team of admissions representatives or overseeing the admissions process for a larger healthcare facility.
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