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What does an Account Manager do?

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 4 min read

An account manager is responsible for maintaining and developing relationships with customers on behalf of a company. They work to understand the needs of their clients and identify opportunities to improve the relationship. Account managers also work to resolve any issues that may arise.

Account Manager job duties include:

  • Meeting with clients to discuss their advertising needs
  • Presenting proposals to clients
  • Negotiating contracts with clients
  • Developing and managing advertising campaigns
  • Coordinating with other members of the account management team, such as account executives and account coordinators
  • Monitoring campaign performance and making recommendations for improvements
  • Preparing reports for clients
  • Attending industry events and networking with potential and current clients
  • Keeping up-to-date on industry trends

Account Manager Job Requirements

An Account Manager is responsible for developing and maintaining relationships with customers. They work closely with sales and marketing teams to ensure that the customer’s needs are being met. An Account Manager must have a bachelor’s degree in business or a related field. They must also have excellent communication and customer service skills. Previous experience working in sales or customer service is helpful but not required.

Account Manager Skills

  • Proactive
  • Communication
  • Organizational
  • Leadership
  • Negotiation
  • Problem-solving
  • Decision-making
  • Client management
  • Project management
  • Budgeting and forecasting
  • Product knowledge

Related: Top Account Manager Skills: Definition and Examples

How to become an Account Manager

An account manager is responsible for the day-to-day management of a company's accounts and clients. They work closely with other members of the account team to ensure that the client's needs are being met and that the account is running smoothly.

Becoming an account manager requires strong communication and interpersonal skills, as well as experience in customer service or sales. If you have these skills and are interested in a career in account management, here are a few tips on how to become an account manager:

1. Get a degree in business administration or a related field. This will give you the basic knowledge and skills you need to be successful in an account management role.

2. Start your career in customer service or sales. This will give you the opportunity to develop strong communication and interpersonal skills, as well as learn about what it takes to manage a customer relationship.

3. Consider getting certified in project management. This certification will show potential employers that you have the skills and knowledge necessary to successfully manage accounts and projects.

4. Network with professionals in the field. Attend industry events or join professional organizations related to account management. This will help you meet potential employers and learn more about the field.

5. Stay up to date on industry trends. Keep up with the latest news and developments in the world of account management so that you can be prepared for whatever challenges your clients may face.

Related: Account Manager Resume Example

Related: Account Manager Interview Questions (With Example Answers)

Editorial staff

Photo of Brenna Goyette, Editor


Brenna Goyette

Expert Verified

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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