What does a Technical Account Manager do?

Learn all about Technical Account Manager duties, skills and much more. Get expert advice on how to become a Technical Account Manager.

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 4 min read

A technical account manager is responsible for maintaining and developing relationships with key accounts, understanding their technical needs and ensuring that the company can meet those needs. They work closely with sales, engineering and support teams to ensure that the customer's experience is positive and that their expectations are met.

Technical Account Manager job duties include:

  • Serve as the primary technical point of contact for assigned customers
  • Understand customer technical requirements and map them to company solutions
  • Deliver technical presentations and demonstrations
  • Write and deliver technical proposals
  • Train customers on company products and solutions
  • Provide input on product direction based on customer feedback
  • Escalate customer issues to engineering as needed
  • Work with engineering to resolve customer issues
  • Manage customer expectations throughout the issue resolution process

Technical Account Manager Job Requirements

A technical account manager typically needs a bachelor's degree in computer science, engineering, or a related field. They also need experience working in customer service and technical support. Certification in project management is also beneficial.

Technical Account Manager Skills

  • Communication
  • Technical
  • Customer Service
  • Account Management
  • Organization
  • Problem Solving
  • Time Management
  • Multitasking
  • Prioritization
  • Strategic Thinking
  • Negotiation

Related: Top Technical Account Manager Skills: Definition and Examples

How to become a Technical Account Manager

A Technical Account Manager (TAM) is responsible for the success of a company’s technical support operations. They work with customers to ensure that they are satisfied with the product or service, and they also work with the engineering team to resolve any technical issues that may arise. In order to become a TAM, you will need to have a strong technical background, as well as experience in customer service and account management.

The first step to becoming a TAM is to get a bachelor’s degree in an engineering field. This will give you the necessary technical skills and knowledge to be successful in this role. Once you have your degree, you should look for customer service or account management positions at tech companies. These positions will give you the chance to work with customers and learn about their needs.

After gaining some experience, you can then apply for a position as a TAM. When applying for this role, be sure to highlight your customer service and account management experience, as well as your technical skills and knowledge. If you have a strong track record in these areas, you will be more likely to land the job.

Once you become a TAM, you will be responsible for managing a team of support engineers. You will need to ensure that your team is providing excellent customer service and resolving any technical issues that may arise. In addition, you will also be responsible for developing new strategies and initiatives to improve the company’s support operations. If you are successful in this role, you can expect to earn a high salary and enjoy job satisfaction.

Related: Technical Account Manager Resume Example

Related: Technical Account Manager Interview Questions (With Example Answers)