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Meta Technical Account Manager Resume Examples

Photo of Brenna Goyette
Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 8 min read

This article will provide guidance on how to craft a resume for Meta as a Technical Account Manager. It will cover the key elements of what makes a successful resume, such as emphasizing relevant experience and qualifications, highlighting achievements in related roles, and tailoring the content to match the requirements of the job. Additionally, it will offer advice on how to showcase soft skills that are essential for success in this role, such as excellent communication abilities and problem-solving skills.

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Meta Technical Account Manager Resume Example

Yesica Scantlebury, Technical Account Manager

yesica.scantlebury@gmail.com

(947) 777-0755

Atlanta, GA

Professional Summary

A highly experienced Technical Account Manager with over 3 years of experience in providing technical customer service to global enterprise customers. Proven ability to lead large-scale technical projects, deliver timely and effective customer support, and develop successful customer relationships. Skilled in customer onboarding, account management, and service delivery. Experienced in utilizing the latest technologies and tools to ensure customer satisfaction. Possesses excellent communication and interpersonal skills along with a strong technical and customer service background.

Work Experience

Technical Account Manager at Salesforce, GA

Dec 2022 - Present

  • Achieved a 95% customer satisfaction rating among Salesforce customers in Georgia by providing timely and effective technical support.
  • Led the implementation of 30+ Salesforce projects in the state of Georgia, resulting in an average time-to-implementation reduction of 20%.
  • Developed a comprehensive training program for new Technical Account Managers in Georgia, resulting in a 25% increase in productivity.

Associate Technical Account Manager at Microsoft, GA

Jul 2020 - Oct 2022

  • Achieved a 98% customer satisfaction rating with the Microsoft Azure platform, resulting in a 30% increase in customer retention.
  • Developed and implemented a streamlined onboarding process for new customers, reducing onboarding time by 70%.
  • Led a team of 8 technical support specialists to successfully resolve over 1200 customer support tickets per month, exceeding the monthly goal by 25%.

Education

Bachelor of Science in Business Administration at Georgia State University, GA

Aug 2016 - May 2020

Relevant Coursework: Principles of Accounting, Economics, Business Law, Business Communications, and Business Statistics.

Skills

  • Communication
  • Project Management
  • Technical Knowledge
  • Customer Service
  • Problem Solving
  • Relationship Building
  • Analytical Thinking

Certificates

  • Certified Technical Account Manager (CTAM)
  • Certified Professional Services Management (CPSM)

Tips for Writing a Better Meta Technical Account Manager Resume

1. Focus on the job qualifications that are relevant to the role you’re applying for. Showcase your technical knowledge and experience, as well as any other skills or experiences that you feel would make you a great candidate for the position.

2. Highlight any achievements or successes in previous roles that demonstrate your technical capabilities. This could include successful implementations, cost savings, or customer satisfaction improvements.

3. Provide examples of how you have managed relationships with clients successfully, as this is an important part of the role of a Technical Account Manager.

4. Use keywords from the job description to ensure that your resume is optimized for applicant tracking systems (ATS).

5. Make sure to proofread your resume multiple times before submitting it to ensure there are no errors or typos and that everything is accurate and up-to-date.

Related: Technical Account Manager Resume Examples

Key Skills Hiring Managers Look for on Meta Technical Account Manager Resumes

Incorporating keywords from the job description when applying for a Technical Account Manager opportunity at Meta is essential, as this company utilizes Applicant Tracking Systems (ATS) to filter through applications. ATS are programmed to scan for certain words that are found in the job posting, so it is important to include these same words throughout your resume and cover letter. Doing so will ensure that your application stands out amongst other applicants and increases the chances of being selected for an interview.

When applying for a Technical Account Manager position at Meta, you may encounter the following common skills and key terms:

Key Skills and Proficiencies
Customer Relationship ManagementTechnical Support
Project ManagementStrategic Planning
Account ManagementBusiness Analysis
Negotiation SkillsProblem Solving
Process ImprovementData Analysis
Product KnowledgeCross-Functional Collaboration
Presentation SkillsFinancial Acumen
Communication SkillsNetworking
LeadershipTime Management
Organizational SkillsConflict Resolution
Creative ThinkingMicrosoft Office Suite

Related: Technical Account Manager Skills: Definition and Examples

Common Action Verbs for Meta Technical Account Manager Resumes

Finding the right action verbs to use on a resume can be difficult, especially when trying to create a Meta Technical Account Manager Resume. It is important to use varied action verbs in order to differentiate yourself from other applicants and make your resume stand out. Action words such as ‘implemented’, ‘developed’, ‘managed’, ‘coordinated’ and ‘facilitated’ can all help demonstrate the range of skills you possess and how you have used them in previous roles. Additionally, including industry-specific verbs such as ‘programmed’ or ‘analyzed’ will further emphasize your technical aptitude for the position.

Gain a competitive edge with our powerful list of action verbs to strengthen your resume and increase your chances of landing your next interview:

Action Verbs
ManagedDeveloped
MonitoredCoordinated
AnalyzedResolved
ImplementedOptimized
StreamlinedFacilitated
SupportedTracked
MaintainedAssessed
InvestigatedDocumented
NegotiatedPresented
CommunicatedExecuted
AdministeredEnsured

Related: What does a Technical Account Manager do?