Amazon Technical Account Manager Resume Examples

This article will provide readers with an overview of what to consider when writing a resume for a Technical Account Manager position at Amazon. It will discuss the key qualifications and skills that employers are looking for in this role, as well as tips on how to effectively highlight relevant experience and make a strong impression. It will also offer advice on how to tailor your resume for the job and make sure it stands out from other applicants.

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Amazon Technical Account Manager Resume Example

Cornesha Blazo, Technical Account Manager

cornesha.blazo@gmail.com

(599) 218-5038

Nashville, TN

Professional Summary

I am a Technical Account Manager with over 3 years of experience in customer service and account management. I have worked with a variety of clients ranging from small businesses to large enterprises. My strengths include problem-solving, customer communication, and relationship building. I am highly organized, detail-oriented, and have an ability to quickly learn new technologies and software. I have a proven track record of successfully managing accounts and developing long-term relationships with clients. I am confident that my experience and dedication to customer satisfaction will make me a valuable asset to any organization.

Work Experience

Technical Account Manager at Oracle Corporation, TN

Oct 2022 - Present

• Developed and implemented a customer success plan for an Oracle Premier Support client, resulting in increased satisfaction ratings by 15%.
• Implemented process improvements to reduce the time needed to resolve technical issues from 72 hours down to 24 hours.
• Led training sessions with clients on best practices related to database administration, increasing their knowledge base by 20%.
• Developed partnerships between customers and product teams that resulted in 3 successful new products being launched within 6 months.

Associate Technical Account Manager at Microsoft Corporation, TN

Sep 2020 - Sep 2022

• Developed a new customer onboarding process that reduced the time needed to set up accounts by 40%, resulting in improved customer satisfaction ratings.
• Led cross-functional teams of engineers, product managers and sales reps on five successful projects with major customers over 6 months period, increasing revenue for Microsoft Corporation TN by $500K.
• Developed an automated system for tracking technical support requests which increased response times from 48 hours down to 24 hours while reducing costs associated with manual processing efforts by 15%.
• Spearheaded data analytics initiatives across multiple departments within the organization leading to better utilization of resources and cost savings amounting to $250K annually.

Education

Bachelor of Science in Business Administration with a concentration in Technical Account Management at Belmont University, Nashville, TN

Aug 2016 - May 2020

Relevant Coursework: Business Administration, Financial Accounting, Managerial Economics, Technical Account Management, Business Strategy.

Skills

• Communication
• Project Management
• Technical Knowledge
• Relationship Building
• Problem Solving
• Negotiation
• Analytical Thinking

Certificates

• Certified Technical Account Manager (CTAM)
• Certified Professional Services Management (CPSM)

Tips for Writing a Better Amazon Technical Account Manager Resume

1. Use a Professional Summary Statement: A Professional Summary Statement is a great way to start your resume off on the right foot. This section should outline your qualifications, experience, and key skills in an easy-to-read format. Make sure to include specific details about how you have managed technical accounts and what successes you’ve had in the past.

2. Highlight Your Technical Knowledge and Experience: As a Technical Account Manager, you need to demonstrate that you have strong technical knowledge and experience in order to be successful. Be sure to highlight any relevant certifications or courses that you’ve taken, as well as any technology platforms or software programs you’re familiar with.

3. Showcase Your Communication Skills: The ability to communicate effectively is essential for success as a Technical Account Manager. Be sure to emphasize your communication skills by highlighting any experience dealing with clients or customers, as well as any team leadership roles that you may have had in the past.

4. Describe Your Achievements: Every resume should include some examples of accomplishments from previous positions. For a Technical Account Manager role, this could include successfully reducing customer support costs by implementing new processes or resolving customer issues quickly and efficiently. Providing concrete examples of your achievements will help set your resume apart from other applicants.

5. Include Relevant Keywords: Amazon uses Applicant Tracking Systems (ATS) to scan resumes for relevant keywords before they reach a hiring manager’s desk. In order for your resume to make it through the ATS filter, it’s important that you use industry-specific keywords throughout your document such as “technical account management” or “customer service operations” when applicable.

Related: Technical Account Manager Resume Examples

Key Skills Hiring Managers Look for on Amazon Technical Account Manager Resumes

Incorporating keywords from the job description is essential when applying for a Technical Account Manager opportunity at Amazon. This is because Applicant Tracking Systems (ATS) are commonly used by companies to help them efficiently sort through and identify qualified candidates. By including relevant keywords, you can ensure that your application stands out and gets noticed. Additionally, using keywords will also demonstrate that you have taken the time to read and understand the job description and its requirements.

When applying for a Technical Account Manager position at Amazon, it is important to be familiar with common skills and key terms such as those listed below.

Related: Technical Account Manager Skills: Definition and Examples

Common Action Verbs for Amazon Technical Account Manager Resumes

Finding the right action verbs to use on a resume can be difficult and time-consuming. When creating an Amazon Technical Account Manager Resume, it is important to use varied verbs that accurately reflect the different responsibilities of the position. Using the same verbs repeatedly can make your resume sound repetitive and boring. Instead, look for words that are more specific to the job you are applying for and focus on the accomplishments you have achieved in each role. By using unique and varied action verbs, you will create a resume that stands out from other applicants and effectively conveys your qualifications for the position.

To give you an edge over the competition, we've compiled a list of powerful action verbs that can help strengthen your resume and increase your chances of landing your next interview:

Related: What does a Technical Account Manager do?