What does a Service Engineer do?

Learn all about Service Engineer duties, skills and much more. Get expert advice on how to become a Service Engineer.

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Brenna Goyette
Certified Professional Resume Writer, Career Expert

Published 4 min read

A service engineer is responsible for providing technical support and maintenance for customers using a company's products or services. They may work in a variety of industries, including healthcare, manufacturing, and information technology. Service engineers typically have a bachelor's degree in engineering or a related field.

Service Engineer job duties include:

  • Providing technical support for customers and field service engineers
  • Investigating and diagnosing faults
  • Carrying out repairs and preventative maintenance
  • Providing training to customers and field service engineers on the use of the equipment
  • Writing technical reports
  • Liaising with other departments within the company to ensure a high level of customer service
  • Attending trade shows and conferences
  • Keeping up to date with developments in the industry
  • Undertaking research and development projects

Service Engineer Job Requirements

Most service engineer positions require at least a bachelor's degree in engineering, although some may require a master's degree or higher. Many employers also require certification from the American Society for Quality (ASQ) or similar organizations. In addition, most service engineers have several years of experience in their field.

Service Engineer Skills

  • Service
  • Engineer
  • Technical
  • Support
  • Maintenance
  • Installation
  • Commissioning
  • Troubleshooting
  • Customer service
  • Documentation
  • Good communication

Related: Top Service Engineer Skills: Definition and Examples

How to become a Service Engineer

A service engineer is responsible for providing technical support to customers who use a company’s products or services. They troubleshoot problems and offer solutions to customers either in person, over the phone, or through email or chat. In order to become a service engineer, you will need to have strong customer service skills as well as technical skills.

Some companies may require that you have a bachelor’s degree in engineering or a related field, but many will also consider candidates with an associate’s degree or equivalent experience. If you have a degree, it is important to make sure that your coursework has included classes in the area of customer service. If you don’t have a degree, you can still become a service engineer by demonstrating your customer service and technical skills through previous work experience or by completing relevant training courses.

Once you have the necessary education and/or experience, the next step is to find an open position at a company that provides products or services that interest you. When applying for jobs, be sure to highlight your customer service and technical skills in your resume and cover letter. Once you land an interview, be prepared to discuss specific examples of times when you provided excellent customer service and were able to successfully solve technical problems.

If hired, you can expect to receive on-the-job training from more experienced service engineers before being given your own caseload of customers to support. With hard work and dedication, you can eventually move up into management positions within the customer service department.

Related: Service Engineer Resume Example

Related: Service Engineer Interview Questions (With Example Answers)